ails safe
On Friday, a number of customers reported problems getting on to the bank's website, from which they normally access their accounts online.
The RBS Group - which includes RBS, NatWest and Ulster Bank - said that NatWest was worst affected by the "deliberate" disruption.
"Due to a surge in internet traffic deliberately directed at the NatWest website, customers experienced difficulties accessing some of our customer websites today," a spokeswoman for RBS said.
"This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack. We have taken the appropriate action to restore the affected websites. At no time was there any risk to customers. We apologise for the inconvenience caused."
She stressed that the latest incident was not connected to Monday's IT failure and no customer information was compromised at any time.
The incident on Monday also affected cash machines and card payments and prompted an apology from the boss of the RBS group, Ross McEwan.
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dr tech on 08 Jan 15"Unskilled manual laborers have felt the pressure of automation for a long time - but, increasingly, they're not alone. The last few years have been a bonanza of advances in artificial intelligence. As our software gets smarter, it can tackle harder problems, which means white-collar and pink-collar workers are at risk as well. Here are eight jobs expected to be automated (partially or entirely) in the coming decades. Call Center Employees call-center Telemarketing used to happen in a crowded call center, with a group of representatives cold-calling hundreds of prospects every day. Of those, maybe a few dozen could be persuaded to buy the product in question. Today, the idea is largely the same, but the methods are far more efficient. Many of today's telemarketers are not human. In some cases, as you've probably experienced, there's nothing but a recording on the other end of the line. It may prompt you to "press '1' for more information," but nothing you say has any impact on the call - and, usually, that's clear to you. But in other cases, you may get a sales call and have no idea that you're actually speaking to a computer. Everything you say gets an appropriate response - the voice may even laugh. How is that possible? Well, in some cases, there is a human being on the other side, and they're just pressing buttons on a keyboard to walk you through a pre-recorded but highly interactive marketing pitch. It's a more practical version of those funny soundboards that used to be all the rage for prank calls. Using soundboard-assisted calling - regardless of what it says about the state of human interaction - has the potential to make individual call center employees far more productive: in some cases, a single worker will run two or even three calls at the same time. In the not too distant future, computers will be able to man the phones by themselves. At the intersection of big data, artificial intelligence, and advanced
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