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Neil Movold

Conversations That Share Tacit Knowledge - 0 views

www.nancydixonblog.com/...hat-share-tacit-knowledge.html

Tacit Knowledge Social Learning

shared by Neil Movold on 23 Nov 11 - No Cached
  • Now when I’m asked, “What's the most effective way for people to share their tacit knowledge?” I always think of Hans and the answer I give is: “Tacit knowledge needs to be shared through conversation.” My reasoning is as follows. Our tacit knowledge is drawn from our experience as well as our years of study and is stored in bits and pieces in our brain, that is, it is not stored as answers or explanations but as fragments. What we call “tacit knowledge” is the human ability to draw on those fragments to construct a response to a new problem or question. Tacit knowledge is particularly useful when we are faced with a complex problem. By complex I mean a problem that does not have a factual, right or wrong answer, for example, "What architectural design would best fit this physical space and meet the needs of the client?" or “How would you stop an oil leak 5000 feet under water?” When an expert like Joachim faces a complex problem he brings together those bits and pieces of his experience and study that are relevant to that specific problem situation and puts those together to form a solution. Because he is embedded in the situation he knows the context and the end goal. In bringing together those bits and pieces that are in his head, he conducts, what Don Schon would call, a “reflective conversation with the situation.”
  • Tacit knowledge, then, is constructed in response to a question or to a problem at a specific moment in time. It is a magnificent human capability we have to be able to continually reconstruct what we know into new forms to face new situations.
  • Neil Movold on 23 Nov 11
     
    Now when I'm asked, "What's the most effective way for people to share their tacit knowledge?" I always think of Hans and the answer I give is: "Tacit knowledge needs to be shared through conversation." My reasoning is as follows. Our tacit knowledge is drawn from our experience as well as our years of study and is stored in bits and pieces in our brain, that is, it is not stored as answers or explanations but as fragments. What we call "tacit knowledge" is the human ability to draw on those fragments to construct a response to a new problem or question.
Neil Movold

Dave Snowden keynote speech on Tacit Knowledge @ State of the Net 2012 - 0 views

www.youtube.com/watch

Tacit Knowledge Knowledge

shared by Neil Movold on 06 Aug 12 - No Cached
  • Neil Movold on 06 Aug 12
     
    Tacit Knowledge speech by Dave Snowden "Keynote Speech at State of the Net 2012 (Trieste, June 22nd)"
Neil Movold

Sense-making through conversation - asking and telling - 0 views

www.jarche.com/...se-making-through-conversation

Sensemaking Social Learning

shared by Neil Movold on 23 Nov 11 - No Cached
  • Neil Movold on 23 Nov 11
     
    Sense-making consists of both asking and telling. It's a continuing series of conversations. We know that conversation is the main way that tacit knowledge gets shared. So we continuously seek out explicit knowledge, in the form of written work or other knowledge artifacts left by others. We then have conversations around these artifacts to make sense of them. Finally, we share new, explicit knowledge artifacts which then grow our bodies of knowledge. Sharing closes the circle, because being a personal knowledge manager is every professional's part of the social learning contract.
Neil Movold

Social Learning and Knowledge Management | Designed For Learning - 0 views

www.designedforlearning.co.uk/nd-knowledge-management-part-1

Social Learning knowledge

shared by Neil Movold on 12 Nov 12 - No Cached
  • The valuable knowledge resides in people’s heads so the best way to surface it is via conversations in communities – communities of practice and communities of interest.
  • knowledge management appears to be making a comeback but this time it has a shiny new suit and it’s called social learning
  • Tacit knowledge is knowledge, sometimes called know-how, that resides in people’s heads and is hard to codify (write down). Why is it hard to write down? Usually because it is either complex or contextual or simply because those who have it don’t actually recognise its value (unconscious competence).
  • ...3 more annotations...
  • Explicit knowledge is knowledge that can be codified in some way (written down, stored in a visual, or embedded in a process). Explicit knowledge is good because although it is created by people it can be stored in a system.
  • Systems Centric or People Centric?
  • These networks became known as communities of interest (COI) or communities of practice (COP)
  • Neil Movold on 12 Nov 12
     
    "For about five years around the turn of the century most of my days were spent helping clients manage their knowledge. Back in 2000 knowledge management (KM) was really big. Every year I'd head off to Amsterdam for the obligatory industry conference, KM Europe. We even had our own home grown conference, KM UK, with pretty much the same people but with less impressive venues. Then suddenly things went quiet - KM Europe was suddenly cancelled in 2005, KM UK limped along (and is still going today). KM had lost its way. The promises hadn't been fulfilled. Of course KM just didn't disappear overnight - it just degraded gracefully. One client, a very large UK multinational, shed their KM teams and announced that KM was now 'embedded in the business'. KM still goes on but it's likely to be on the margins and not essential for peak organisational performance whereas in 2000 KM really was positioned as a game changer. So what happened? That's a good question and one which this post is my first attempt at exploring why KM failed to deliver on its early promises. And why do this sort of navel gazing now? Because knowledge management appears to be making a comeback but this time it has a shiny new suit and it's called social learning."
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