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As a RVP, I got the opportunity to talk to some of the customers and help them in the Expert Hour sessions. Some of the customers were totally new to eLearning and Raptivity whereas some were themselves Raptivity Experts. Before the call, customers had shared their thoughts and issues with us through a pre-call survey. Many customers wanted to know how Raptivity interactivities could be used differently whereas few had queries on which interactions could be used for their specific content and so on. These points were taken up during the one hour sessions with them. To name some of them, once I showed how a very simple interaction model 'Flash Card' can be used differently to show a profit chart. I also took some customers through the Tin Can tracking mechanism of Raptivity. Various new features like media tool box, HTML5 publishing, global settings, etc were also show cased during the calls.

A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the iconoclast, he would say, "Nothing." His colleagues, trained to admire and teach action, would walk away shaking their heads and asking each other, "Is he alright?" It is perhaps no coincidence that Tony often came up with some of the most profound insights at faculty meetings and informal gatherings. This story captures much of the sense of the responses to this month's question about why managers don't think deeply. The list of causes was much longer than the list of proposed responses. But in the process, some other questions were posed. Ben Kirk kicked off the list of reasons for the phenomenon when he commented, "… what rises to the top levels are very productive and very diligent individuals who tend not to … reflect and are extremely efficient at deploying other people's ideas," implying that this type of leader is not likely to understand, encourage, or recognize deep thinking in others. Adnan Younis added the possibility that "… managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in deep thinking?). Ulysses U. Pardey, whose comment triggered my recollection of Tony Athos, wrote that "Time-for-thinking is a special moment which can be resource consuming and an unsafe activity …" (Fortunately, Athos held a tenured position in an academic organization.) A number of comments alluded to the triumph of bureaucracies and large organizations over deep thinking. As Lorre Zuppan said, "I think Jeff Immelt's efforts to protect deep thinking reflect a nice sentiment but … If his team could carry the ball, would he need to announce that he's protecting it?" Tom Henkel was more succinct: "Ther

In order to stay competitive in today's world, teams need to connect and share with each other more than ever before. On March 28th, we had the pleasure of hosting Rob Koplowitz from Forrester Research and Walton Smith from Booz Allen Hamilton in a live webinar where they discussed why organizations are turning to enterprise social and how they are using it to help their teams work more openly and efficiently. Rob discussed how communication is changing, and how we're accessing and interacting with information in new ways-incredibly, 66% of information workers in North America and Europe already work remotely.* The shift to cloud-based software and platforms is definitely contributing to some of these changes. The old way of building software involved engineers, months of coming up with specs, running Beta programs, and debugging. The time from idea to ship could take years. So the introduction of the cloud-and social-to the Enterprise is enabling companies to innovate and move to market faster than ever before. The cloud provides anytime, anywhere access which is essential to our increasingly mobile work environments; today employees can quickly and easily access a range of business systems, information and expertise from anywhere in the world. Our shift to cloud-based platforms and the introduction of working openly with social are changing the way teams collaborate. Take, for example, Booz Allen Hamilton, a leading provider of management and technology consulting services. The company has over 26,000 employees worldwide, with over 71% of their employees working on-site with customers, which often limits their access to company resources.** But in order to provide the best service to their clients, consultants need to be able to quickly and easily access information and expertise. Booz Allen recently integrated Yammer as a social layer across business tools because the cloud-based platform enables consultants world-wide to collaborate virtually. When o

Today's post was written by Jacob Guttman, IT Manager, Menchies It's hard to believe it when you look at our rapid growth, but Menchies is still a very young company. We were founded in 2007 with a single store in Valley Village, California. Now, we have more than 300 franchise locations around the world. Maintaining connections between Menchies headquarters, the franchise community, and our guests is critical to our success. In the past, we used hosted services for email, collaboration, and document management. And we used a separate, Java-based application for instant messaging. One of the most persistent challenges I faced was trying to support our company's growth with a set of applications that weren't tightly linked together and that didn't fit the day-to-day work needs of our employees. An increasing number of our employees want to be able to access email and other applications on a range of different devices, including their smartphone or tablet. Ultimately, they want to be able to connect with colleagues and seamlessly move information between applications without having to think much about the underlying technology. When we started looking at moving to a new productivity and collaboration solution, the major factors influencing our decision were ease of use, anywhere access, simplified administration, and cost-effective scalability. As we took a closer look at Microsoft Office 365, it was the obvious choice. And, with help from our partner Cal Net Technology Group, we were able to make the switch to Office 365 quickly and easily. With Office 365, we get online access to all of the capabilities we need-email, calendaring, document management, and unified communications-all rolled into one solution. And it automatically works together with the Microsoft Office tools that our employees use every day. One great example of how Office 365 supports the business needs of Menchies and fits the way our people like to work is through our use of Micro

www.office.com/setup Blogs: MS Office 2013 was the Microsoft Office version released in 2012 and was more popular than the Office 2010 version. Later Microsoft released Office 365 and the latest Microsoft Office 2016 for the Windows users. Even though, these tools either come pre-installed with Windows OS or the users have to purchase them online, Office has been the most popular Office suite until now. There is no other Office suite available as of now which can take the crown from Microsoft Office. Microsoft Office 2007 - 2010 - 2013 and the Office 2016 didn't have any major errors, but a minor yet frustrating Office error is "Something went wrong error" in Office 2013 and 2016. The "Something went wrong" error is common among Microsoft Office 2013 and 2016 users, but the fix for them may vary depending on the problem. Therefore, in today's post, I will show you how to fix something went wrong errors in Office 2013 - 2016. Fix Something Went Wrong Errors in Office 2013 - 2016 - 365 in Windows 10 - www.office.com/setup FIX SOMETHING WENT WRONG ERRORS IN OFFICE 2013/2016 Note: This guide is written for Windows 10 users. But, you can try these fixes on Windows 7, 8 and Windows 8.1 running machines as well. As I said earlier; the "Something went wrong error in Office 2013" may occur due to several reasons and at a different point. Some users face the "something went wrong error" while installing Office 2013 or the Office 2016, but some may come across this error while restarting Microsoft Office. There are other few reasons and fixes for them that I will discuss later in the article. Advertisement So, if you are facing the "Something went wrong error" in Office 2013 or Office 2016 then make sure you read the error description before proceeding with the fixes. Click on any of these something went wrong error link to jump to the fix section. Fix something went Wrong Error 1058-13 Fix Something Went Wrong Error While Installing Office

In order to be taken seriously, small businesses need to convince customers of their professional ability and their value. Small businesses can punch above their weight by taking the time to go to market with a professional set of business documents, templates and content to ensure customers aren't dismissing them before they have a chance to pitch the value of their product or service. But how can small businesses deliver a professional image when they don't have the same resources as big businesses? Web-based solutions, also known as 'cloud solutions,' help small businesses maintain professional-looking documents even while collaborating and editing with employees in real-time from different locations. Gone are the days where employees hoped documents maintained proper spacing and margins; small businesses can now create materials in confidence and showcase their professional ability to customers. Below are just a few of the ways small businesses can ensure they are maintaining a professional appearance when it comes to the business communications: MAKE THE FIRST IMPRESSION A PROFESSIONAL ONE An email newsletter is often a small business' first connection with a potential customer; they can keep it professional by registering a business email domain (johndoe@yourbusiness.com) and sending all communications to customers and potential customers from there. Most cloud solutions offer a cost-efficient and easy way to customize emails with basic client information - small businesses should take the time to add a personal touch to connect with their customers. Messages should be short and to the point to ensure their email will bring value to potential customers. Email signatures should be simple, clean and professional, and employees shouldn't forget to run a spell-check before hitting send. CREATE CUSTOMER-READY DOCUMENTS Whether creating documents on an office desktop or on-the-go on a mobile or tablet device through Office Mobile Apps in Office 3

Today's post was written by Howard Kourik, Director, Information Systems, San Diego County Regional Airport Authority The San Diego County Regional Airport Authority manages operations at one of Southern California's busiest regional airports, San Diego International. We were created to serve the public and have a mandate from the state of California to address the local area's long-term transportation needs. While we are a public entity, we function very much like any other business. In fact, we don't accept any tax dollars to support our operations. Instead, we rely on landing fees, the rent we receive from tenants, and a percentage of the profits from concessions-the restaurants, newsstands, and other shops located in the airport-to fund our growth. And like every business, we're constantly looking for ways to bring down our costs by operating more efficiently. We evaluated a lot of technologies to help us trim costs, but we selected Office 365 because it not only saves money, it gives us what we need to meet future IT demands. With our eyes on current and future needs, we did some modeling to gauge regional demand for our airport services over the next decade. It quickly became clear that we needed to add runways, terminals, and other "bricks and mortar" facilities, and upgrade our network infrastructure. Still, the only way we could budget for that expansion was to reduce or eliminate some of our fixed capital costs. I knew that one important way we could trim expenses was by taking a closer look at the technology we use and how we manage it. Our email system offered a prime example of how, by rethinking the way we deliver core IT services, we could cut down on operational "drag" and potentially save our IT team lots of time. Historically, we've managed our email in a clustered environment across four physical servers. So, we were not only worrying about the cost of the servers; we had to invest in mirroring software and an antivirus so

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Word files are called documents. Whenever you start a new project in Word, you'll need to create a new document, which can either be blank or from a template. You'll also need to know how to open an existing document. Watch the video below to learn more about creating and opening documents in Word. TO CREATE A NEW BLANK DOCUMENT: When beginning a new project in Word, you'll often want to start with a new blank document. Select the File tab to access Backstage view. clicking the File tab - www.office.com/setup Select New, then click Blank document. creating a new blank document - www.office.com/setup A new blank document will appear. TO CREATE A NEW DOCUMENT FROM A TEMPLATE: A template is a predesigned document you can use to create a new document quickly. Templates often include custom formatting and designs, so they can save you a lot of time and effort when starting a new project. Click the File tab to access Backstage view, then select New. Several templates will appear below the Blank document option. You can also use the search bar to find something more specific. In our example, we'll search for a flyer template. searching for a specific template - www.office.com/setup When you find something you like, select a template to preview it. clicking a template to preview it - www.office.com/setup A preview of the template will appear. Click Create to use the selected template. creating a document from a template - www.office.com/setup A new document will appear with the selected template. You can also browse templates by category after performing a search. browsing templates by category - www.office.com/setup TO OPEN AN EXISTING DOCUMENT: In addition to creating new documents, you'll often need to open a document that was previously saved. To learn more about saving documents, visit our lesson on Saving and Sharing Documents. Navigate to Backstage view, then click Open. clicking the Open

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Databases in Access are composed of four objects: tables, queries, forms, and reports. Together, these objects allow you to enter, store, analyze, and compile data however you want. In this lesson, you will learn about each of the four objects and come to understand how they interact with each other to create a fully functional relational database. Watch the video below to learn more about objects in Access. TABLES By this point, you should already understand that a database is a collection of data organized into many connected lists. In Access, all data is stored in tables, which puts tables at the heart of any database. You might already know that tables are organized into vertical columns and horizontal rows. Rows and columns in an Access table - www.office.com/setup In Access, rows and columns are referred to as records and fields. A field is more than just a column; it's a way of organizing information by the type of data it is. Every piece of information within a field is of the same type. For example, every entry in a field called First Name would be a name, and every entry in field called Street Address would be an address. Fields and field names - www.office.com/setup Likewise, a record is more than just a row; it's a unit of information. Every cell in a given row is part of that row's record. A record - www.office.com/setup Notice how each record spans several fields. Even though the information in each record is organized into fields, it belongs with the other information in that record. See the number at the left of each row? It's the ID number that identifies each record. The ID number for a record refers to every piece of information contained on that row. Record ID numbers - www.office.com/setup Tables are good for storing closely related information. Let's say you own a bakery and have a database that includes a table with your customers' names and information, lik

www.office.com/setup Blogs: Missing a key security signal could mean not catching a breach, but the number of security signals is increasing exponentially. It's becoming impossible to manually prioritize them. That's why Office 365 applies intelligence to help you proactively manage risk and ward off threats. Today, we're pleased to introduce several new capabilities in Office 365 that help you manage risk and stay ahead of threats: Office 365 Secure Score-A new security analytics tool that applies a score to Office 365 customers' current Office 365 security configuration. Office 365 Threat Intelligence Private Preview-Service that leverages billions of data points from the Microsoft Intelligent Security Graph to provide actionable insights to the global threat landscape and help customers stay ahead of cyber threats. Office 365 Threat Intelligence is now in private preview, with general availability planned for later this quarter. Office 365 Advanced Data Governance Preview-Applies machine learning to help customers find and retain the most important data to them while eliminating redundant, obsolete and trivial data that could cause risk if compromised. Office 365 Advanced Data Governance is now in preview, with general availability planned for later this quarter. KNOW YOUR OFFICE 365 SECURE SCORE Do you know how you'd be rated if someone were to evaluate your security configuration? To give you better visibility into your Office 365 security configuration and the security features available to you, we're pleased to introduce Secure Score-a new security analytics tool. Secure Score helps you understand your current Office 365 security configuration and shows you how implementing additional controls can further enhance your security and reduce risk.* Here's how it works: Secure Score Summary-Displays your Secure Score and provides access to view your Score Analyzer. Your Secure Score, the numerator, is the sum of the points associated wi

www.office.com/setup Blogs: The OneNote API team is pleased to announce that we have enabled application-level permissions support for the OneNote API. Until now, OneNote API calls could only be made with user-delegated permissions. This meant that your application would be restricted to scenarios that required a user to be signed in. With application-level permissions support, your application now supports scenarios that do not require a user to be signed in! Read the MSDN article for details of the OneNote API application-level permissions support. With the availability of OneNote API application-level permissions support, many new scenarios that weren't possible earlier are now enabled. Some example scenarios include: Analytics (based on OneNote metadata and content exposed by the OneNote API). Dashboards (based on OneNote metadata and content exposed by the OneNote API). Background provisioning of OneNote content. Background update of OneNote content. During the development process of building the new application-level permissions support for OneNote API, our Product Management and Engineering teams worked closely with third-party partners to ensure that relevant and key education scenarios were implemented. We also ensured that our API would work well with new and upcoming third-party solutions. One of these education companies we worked closely with during the API development was Hapara. "The Hapara Dashboard provides educators with a bird's-eye view into student work across the Office 365 platform. With Dashboard, educators view and access student work from OneDrive and OneNote Class Notebooks from a central hub, making it easier to engage with students and their work across the Office 365 platform. Hapara relies on the new OneNote API to help co-teachers, counselors, coaches and school administrators gain appropriate access to student work in any classroom, something that previously required manual sharing and significant administrative effort by th

Harbinger Knowledge Products at the Learning Technologies. This time around, there were a total of around 220 exhibitors and over 120 seminars. The total number of delegates attending the conference was above 5000 which is huge. That was evident to show why this event is known as one of the largest e-learning events in Europe.

If you were not happy with the Surface RT touchscreen response, then it's worth to spend some time here. Tweaking the registry settings, you can find a quick and easy way around.

Right around the same time as we moved into our new digs on Market Street, we launched Yammer's civic engagement initiative called Mid-Market Matters, which focuses our community efforts on issues affecting our new neighborhood. Through this initiative we encourage Yammer employees to get out of the office (as beautiful as it is) and interact with our neighbors - whether that means grabbing a coffee at MaVelous, taking dance classes at LINES Dance Center, or volunteering at a local non-profit. Up until the 1950s the Mid-Market neighborhood was a thriving theater district. www.office.com/setup (UPFROMTHEDEEP.COM POSTCARD, CIRCA 1957) www.office.com/setup (SOURCE: SAN FRANCISCO HISTORY CENTER, SF PUBLICLIBRARY) However, after years of neglect and the unfortunate consequences of various policy decisions, we were left with many empty storefronts and a haven for illicit activity. www.office.com/setup (SOURCE: UPFROMTHEDEEP.COM) After numerous attempts at revitalization, it seems we finally have a fighting chance to make some lasting improvements to the area. Thanks to the public-private partnerships formed and the intense focus by all parties involved, we hope to make a difference in the lives of Mid-Market residents and businesses. . This time around everyone is at the table (transit, the arts, non-profits, the Mayor's office, and the business community). We all want to bring Market Street back to its former glory! Since January we've been busy! So far we've sent 70 employees to St Anthony's Foundation to serve meals and sort clothes: www.office.com/setup We've donated 50 monitors to the Tenderloin Tech Lab. www.office.com/setup 15 employees volunteered at the Tenderloin Community School to help teachers with classroom activities www.office.com/setup And we've sent a few folks out to keep the streets safe while kids get to their afterschool programs. www.office.com/setup This Friday April 12th, Yammer is giving back in a big way. Al

As governments strive to become more responsive and transparent, it's important for them to make public information easily accessible to citizens. At the same time, it's critical that they protect confidential data. A key reason why governments choose Microsoft Office 365 is Microsoft's leadership in the industry when it comes to privacy, security, and compliance practices. In short, governments know they can trust Microsoft to help protect their data. So how does Microsoft demonstrate leadership and why exactly do governments trust Office 365 to help protect their data? Here are four reasons: We respect your privacy. Google is under criticism for its privacy practices. Office 365 does not build advertising products out of customer data, unlike other companies. Nor do we scan your email or documents for building analytics, data mining, or advertising, or to improve the service. What's more, you own your data. Office 365 customer data belongs to the customer. Customers can remove their data whenever they choose. Office 365 is independently verified. Office 365 is compliant with many world-class industry standards, and it is verified by third parties. For example, Office 365 is the first major business productivity public cloud service to have implemented the rigorous set of physical, logical, process, and management controls defined by ISO 27001, one of the best security benchmarks available in the world. In addition, Office 365 is the first major business productivity public cloud service provider to sign the standard contractual clauses created by the European Union ("EU Model Clauses") with all customers. Office 365 also implements security processes that adhere to the Federal Information Security Management Act (FISMA) required by U.S. federal agencies and to the Health Insurance Portability and Accountability Act (HIPAA). With Office 365, you know where your data is located. Office 365 customers know where major Office 365 datacenters are located

The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet. Here are just a few of the ways technology can help small businesses overcome everyday business challenges: ELIMINATE THE NEED FOR A PHYSICAL OFFICE Starting a business is difficult. Many small businesses owners may not have the capital to lease office space, or they may be hiring friends and staff who aren't based in the same city. Modern cloud technology can unify small business teams, removing the need for a physical office space. WORK WHEREVER IT'S CONVENIENT Cloud services let employees set up a shared folder from a mobile device while taking the bus; create a new spreadsheet on a tablet at lunch; get a presentation from the company's shared drive and make edits from a friend's computer; or schedule a team meeting from a home computer. Office 365 can be installed on up to 5 devices, giving small businesses the ability to do more than just read documents from a mobile device, a tablet, a laptop or even a desktop* by extending the office experience to employees wherever and whenever they need to cond

Liam Bastick has provided financial modelling services and training to clients for more than two decades. A senior accountant and professional mathematician, he has worked in numerous countries with many internationally recognized clients, providing and reviewing strategic and operational models for various key business assignments. You can check out Liam's previous articles at www.sumproduct.com/thought, where you can also subscribe to the monthly tips and tricks newsletter. Ever had to sum data based on multiple criteria situated in different Microsoft Excel worksheets? This article provides a quick tour of INDIRECT references and Table functionality while combining qualities of the SUMPRODUCT function with the SUMIFS function, providing a solution to the mother-of-all Multiple Criteria problems. The functionality is best explained by walking through an example: Ivana: Car Sales has four divisions, cunningly called North, South, East and West. Each quarter, the four divisions are required to submit sales reports detailing the month of sale, the sales person, the car color and the price the car was sold for. www.office.com/setup The question is: how can you determine how many red cars Charlie sold in February in total across all four divisions? The answer would be fairly straightforward if the data were all on one worksheet. For a single criterion, SUMIF would cope admirably well, while for several criteria, SUMPRODUCT could be used to generate the answer (for further information see my blog posts on the SUMPRODUCT function and approaches to addressing multiple criteria in one worksheet).

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Access offers several options that let you design and run queries that return exactly the information you're looking for. For instance, what if you need to find out how many of something exists within your database? Or what if you would like your query results to automatically be sorted a certain way? If you know how to use query options in Access, you can design almost any query you want. In this lesson, you'll learn how to modify and sort your queries within Query Design view, as well as how to use the Totals function to create a query that can perform calculations with your data. You'll also learn about additional query-building options offered in Access. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn more about modifying queries. MODIFYING QUERIES Access offers several options for making your queries work better for you. In addition to modifying your query criteria and joins after you build your queries, you can choose to sort and hide fields in your query results. TO MODIFY YOUR QUERY: When you open an existing query in Access, it is displayed in Datasheet view, meaning you will see your query results in a table. To modify your query, you must enter Design view, the view you used when creating it. There are two ways to switch to Design view: On the Home tab of the Ribbon, click the View command. Select Design View from the drop-down menu that appears. Switching to Design View with the View command on the Ribbon - www.office.com/setup In the bottom-right corner of your Access window, locate the small view icons. Click the Design View icon, which is the icon farthest to the right. Switching to Design View using the View Icon - www.office.com/setup Once in Desig