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Good customer support complements a great product or service and enhances the overall experience. Emails have been one of the most popular support mechanisms and have long been in the scene. But lately, with the paucity of time, customers have started demanding instant resolution to their queries. They do not have the patience to wait for a day to receive a response to their query. So what do we do? One probable solution that comes to my mind is Chat. And why not, when there are reasons that make it better than email. Let's have a look at some of them.

If you would have told me 4 years ago that I will be playing poker today and even make money from it, I would have laughed so hard as if I just heard the best joke ever because back then it was a great joke. Me? Playing poker and for money? Good one.

If you would have told me 4 years ago that I will be playing poker today and even make money from it, I would have laughed so hard as if I just heard the best joke ever because back then it was a great joke. Me? Playing poker and for money? Good one.

The use of positive, or lead, indicators* to measure OHS performance is an increasing trend in OHS management. They are useful as 'performance drivers' as they measure the activities that drive good OHS performance.

Your email inbox bears all - high-priority meetings with boss, quick project update, strict whip to meet deadlines, corporate party or outing - and at times, you may be puzzled as what, when and whom to reply. Yes this is a common dilemma, courtesy the Information Technology. Hence, email management is a must-to-seek lesson. Don't take otherwise, here the management is for your good. See how?

In most of the countries, no strict rule has been created for this personal tutoring sector. Thus, to say legally, almost anyone may plan to become a trainer with minimum credentials. The good fact for you is that you do not need any formal documentation to accomplish this private tuition.

If you are in trouble of urgent money crisis and looking advance financial support within 24 hours then you must apply with payday loans long term and get good enough money online using same day application procedure. Apply today

Small businesses have enough to focus on without having to spend time and energy worrying about email, data storage or backup servers. In fact, most small businesses don't know or understand what a server is. The good news is that in today's technology environment, they don't need to. This is because more small businesses are rapidly moving from outdated technology solutions to Web-based solutions to power their company, also known as "moving to the cloud." By moving to cloud solutions like Office 365, small businesses find they can concentrate their resources on growing their business rather than trying to solve technical issues. Large enterprises typically have entire divisions dedicated to supporting and keeping their IT infrastructure up and running. Even though small businesses don't have this luxury, they can still punch above their weight by choosing the enterprise-grade IT services in Office 365 to help solve their most top-of-mind business challenges.

In this tutorial, you will lean a quick way to calculate percentages in Excel, find the basic percentage formula and a few more formulas for calculating percentage increase, percent of total and more. Calculating percentage is useful in many areas of life, whether it is restaurant tipping, reseller commission, your income tax or interest rate. Say, you've been lucky enough to get a 25% off promotion code on a new plasma TV. Is this a good deal? And how much will you eventually have to pay? In this tutorial, we are going to explore a few techniques that will help you efficiently calculate percent in Excel and learn the basic percentage formulas that will take the guesswork out of your calculations.

Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

Forms are the cornerstone of business applications, and plenty of options exist to create a form in SharePoint. Which one you use will depend on your needs, technical skill and the version of SharePoint you are using. In this article we'll explore seven ways to build forms in SharePoint along with some of the pros and cons of each. All these options will be storing the data in an existing SharePoint list. SHAREPOINT LISTS Default forms are available for any SharePoint list. Create a list and you have a corresponding form to add and modify items. Options are available to organize the order of fields, format them, validate input, add basic calculations and attach files. There are also more advanced options such as limiting permissions to item owners and enabling workflows. You can modify all of these under List Settings for the list. These generic SharePoint forms are a good choice for simple applications that don't have too many columns or records and that only require basic functionality. Lists also offer a data sheet view to edit a limited set of columns, much like a spreadsheet. What you see is what you get with these basic forms. If you need to break fields up into multiple tabs, or perhaps have business logic run on them in real time, you'll need to keep on reading. And although theoretically a list can store millions of items, you can only access up to 5,000 items in any view (in reality the numbers are far lower before performance degrades considerably). Basic Sharepoint list form - www.office.com/setup SHAREPOINT DESIGNER Creating a custom form in SharePoint Designer is relatively easy. You take an existing SharePoint list and use Designer to create a new .aspx page which renders and controls the form. There are files used by a list to create forms, one each to add, edit and view. These are located in the same folder as their associated SharePoint list. With Designer you can show or hide fields based on certain criteria, change the layout, use va

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: In the previous lesson, you learned how to create a simple query with one table. Most queries you design in Access will likely use multiple tables, allowing you to answer more complex questions. In this lesson, you'll learn how to design and create a multi-table query. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn how to create a multi-table query (Part 1). Watch the video below to learn more about joins and query criteria (Part 2). DESIGNING A MULTI-TABLE QUERY Queries can be difficult to understand and build if you don't have a good idea of what you're trying to find and how to find it. A one-table query can be simple enough to make up as you go along, but to build anything more powerful you'll need to plan the query in advance. PLANNING A QUERY When planning a query that uses more than one table, you should go through these four steps: Pinpoint exactly what you want to know. If you could ask your database any question, what would it be? Building a query is more complicated than just asking a question, but knowing precisely what question you want to answer is essential to building a useful query. Identify every type of information you want included in your query results. Which fields contain this information? Locate the fields you want to include in your query. Which tables are they contained in? Determine the criteria the information in each field needs to meet. Think about the question you asked in the first step. Which fields do you need to search for specific information? What information are you looking for? How will you search for it? This process might seem abstract at first, but as we go through the process of planning our own multi-table query you sho

WWW.OFFICE.COM/SETUP BLOGS: POWERPOINT MIGHT BE INCLUDED IN OFFICE 2016, BUT EVERYONE KNOWS IT'S SO PASSÉ. as easy as drag and drop - www.office.com/setup www.office.com/setup Blogs: These days it's all about Sway - the first of many native apps to be rolled out to Microsoft Office 365 subscribers. To put it simply, Sway is a web browser-based storytelling app. It allows anyone with the most basic computing knowledge to create beautiful-looking websites and presentations with images, text, tweets, videos or whatever other media you want to include. It works a bit like Word and Powerpoint combined - and finished products can be used on websites to display family photos, or in a beautiful work presentation. "The interface is based around a storyline, which allows users to bring in raw content such as PDFs, spreadsheets, graphs, photos, video and text," a spokesman for Microsoft told news.com.au. When creating a new presentation, users begin with a blank page containing nothing more than a title card. From there, add raw content, such as photos or text, and either place it all where desired or use a template that does the work for you. "It is as simple as clicking and dragging the content the user wants to add the presentation," the spokesman said. An impressive feature that sets this application apart from the likes of Powerpoint is its integration with popular social media networking sites. Users can import pictures from Facebook, YouTube videos, tweets and other content without having to leave the app. Once happy with the content included, users can tweak its appearance by using the "Remix" feature. This will cycle the appearance of the presentation through the many templates available in the app. Microsoft has completely embraced the cloud with Sway, with work available to view through a web browser on any device the moment its finished. The work can then be shared on social media or even embedded on other websites. Best of all, itâ€

www.office.com/setup Blogs: Microsoft Office www.office.com/setup Blogs: Windows 10 has grabbed the attention of social media and customers alike more so because it is a crucial operating system for Microsoft after the debacle of Windows 8 and a not so great reception for Windows 8.1. But, Microsoft has another major product on their cards now, Office, which enhances the Windows productivity of five major products into a system of applications. With Office 2016, Microsoft plans to build from scratch, a mobile and cloud first approach which is customer centric and doesn't only focus on web compared to Office 365 and 2013. Office 2016 has recently been launched on September 22, 2015. www.office.com/setup The Cost factor The first and the most important thing we look at during major software products and updates is the price tag that comes along with it as there are so multiple updates for major software and it is not feasible to go through each and every revision. The all new Office 2016 suite is free for customers on mobile and tablets (conditions apply) and pretty cheap at $145 for "Office Home & Student 2016" and the RRP version of the same is priced at $165, along with subscription version of the suite (Office 365 Personal) at about $70 per year. Built for collaboration Office suite has changed how businesses operate and more focus is laid on connectivity and collaboration of projects. So, the latest offering from Microsoft, Office 2016 is emphasized on collaborations among spread out team members who may never work in the same office environment, but easily enhance productivity by accomplishing a major task that took a week to get it done. Touch centric user interface If you have used the Office for Windows 10, it is quite evident that Microsoft has given a universal app style for the apps and a touch friendly UI which is more familiar to the iPad owners. For instance, in Word, Microsoft lays focus on providing touch friendly controls for ease of

WWW.OFFICE.COM/SETUP BLOGS: WHICH VERSION OF MICROSOFT OFFICE IS BEST FOR ME? www.office.com/setup Blogs: Office 365 and Office 2016 share a lot of similarities, yet deciding between the two involves a lot of factors. Office 365 is a subscription-based service that currently uses Office 2016 apps, but when the next version of Office is released, users will get that as part of their subscription. Office 2016 is a buy-once app suite that brings you the Office 2016 apps as they are, without any available updates in the future. If you want to upgrade to the latest version of Office without paying for a subscription, you'll have to pay full price for the new version - there's no discounted upgrade option. These are only a couple differences between the two products. Looking to invest in Office? We break down the differences between the two products to help you decide which is better for personal and home use. See at Microsoft Store Quick-reference table Apps and pricing Multiple devices Connectivity Support Storage Conclusion QUICK-REFERENCE TABLE Category Office 365 Home Office 365 Personal Office Home & Student 2016 Office Home & Business 2016 Office Professional 2016 Price $99.99 /year $9.99 /month $69.99 /year $6.99 /month $149.99 $229.99 $399.99 Users Up to 5 1 1 1 1 Apps Word Excel PowerPoint OneNote Outlook Publisher Access Word Excel PowerPoint OneNote Outlook Publisher Access Word Excel PowerPoint OneNote Word Excel PowerPoint OneNote Outlook Word Excel PowerPoint OneNote Outlook Publisher Access Devices 5 PCs or Macs 5 tablets 5 phones 1 PC or Mac 1 tablet 1 phone 1 PC 1 PC 1 PC Skype minutes 60 per month for each user 60 None None None OneDrive storage 1TB each for five users 1TB None None None APPS AND PRICING Office apps on the go. - www.office.com/setup Office 365 is a subscription-based service. If you choose to pay on a yearly basis, you essentially get a discount that works out to two free months per year. If you choose to pay on a monthly b

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Indenting text adds structure to your document by allowing you to separate information. Whether you'd like to move a single line or an entire paragraph, you can use the tab selector and the horizontal ruler to set tabs and indents. Optional: Download our practice document. Watch the video below to learn more about how to use indents and tabs in Word. INDENTING TEXT In many types of documents, you may want to indent only the first line of each paragraph. This helps to visually separate paragraphs from one another. - www.office.com/setup It's also possible to indent every line except for the first line, which is known as a hanging indent. - www.office.com/setup TO INDENT USING THE TAB KEY A quick way to indent is to use the Tab key. This will create a first-line indent of 1/2 inch. Place the insertion point at the very beginning of the paragraph you want to indent. - www.office.com/setup Press the Tab key. On the Ruler, you should see the first-line indent marker move to the right by 1/2 inch. The first line of the paragraph will be indented. - www.office.com/setup If you can't see the Ruler, select the View tab, then click the check box next to the Ruler. - www.office.com/setup INDENT MARKERS In some cases, you may want to have more control over indents. Word provides indent markers that allow you to indent paragraphs to the location you want. - www.office.com/setup The indent markers are located to the left of the horizontal ruler, and they provide several indenting options: First-line indent marker adjusts the first-line indent Hanging indent marker adjusts the hanging indent Left indent marker moves both the first-line indent and hanging indent markers at the same time (this will indent all lines in a paragraph) TO INDENT USING THE INDENT MARKERS Place the insertion point anywhere in the paragraph you want to indent, or select one or more paragraphs. - www.office.com/set

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: By default, every row and column of a new workbook is set to the same height and width. Excel allows you to modify column width and row height in different ways, including wrapping text and merging cells. Optional: Download our practice workbook. Watch the video below to learn more about modifying columns, rows, and cells. TO MODIFY COLUMN WIDTH: In our example below, column C is too narrow to display all of the content in these cells. We can make all of this content visible by changing the width of column C. Position the mouse over the column line in the column heading so the cursor becomes a double arrow. positioning the mouse over the column line - www.office.com/setup Click and drag the mouse to increase or decrease the column width. increasing the column width - www.office.com/setup Release the mouse. The column width will be changed. the resized column - www.office.com/setup With numerical data, the cell will display pound signs (#######) if the column is too narrow. Simply increase the column width to make the data visible. TO AUTOFIT COLUMN WIDTH: The AutoFit feature will allow you to set a column's width to fit its content automatically. Position the mouse over the column line in the column heading so the cursor becomes a double arrow. autofitting the column width - www.office.com/setup Double-click the mouse. The column width will be changed automatically to fit the content. the autofit column width - www.office.com/setup You can also AutoFit the width for several columns at the same time. Simply select the columns you want to AutoFit, then select the AutoFit Column Width command from the Format drop-down menu on the Home tab. This method can also be used for row height. autofitting column width for multiple columns - www.office.com/setup TO MODIFY ROW HEIGHT: Position the cursor over the row line so the cursor becomes a double arrow. hovering over a <a href=row line - www.of

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Whenever you work with Excel, you'll enter information-or content-into cells. Cells are the basic building blocks of a worksheet. You'll need to learn the basics of cells and cell content to calculate, analyze, and organize data in Excel. Optional: Download our practice workbook. Watch the video below to learn more about the basics of working with cells. UNDERSTANDING CELLS Every worksheet is made up of thousands of rectangles, which are called cells. A cell is the intersection of a row and a column-in other words, where a row and column meet. Columns are identified by letters (A, B, C), while rows are identified by numbers (1, 2, 3). Each cell has its own name-or cell address-based on its column and row. In the example below, the selected cell intersects column C and row 5, so the cell address is C5. cell C5 - www.office.com/setup Note that the cell address also appears in the Name box in the top-left corner, and that a cell's column and row headings are highlighted when the cell is selected. You can also select multiple cells at the same time. A group of cells is known as a cell range. Rather than a single cell address, you will refer to a cell range using the cell addresses of the first and last cells in the cell range, separated by a colon. For example, a cell range that included cells A1, A2, A3, A4, and A5 would be written as A1:A5. Take a look at the different cell ranges below: Cell range A1:A8cell range A1:A8 - www.office.com/setup Cell range A1:F1 cell range A1:F1 - www.office.com/setup Cell range A1:F8 cell range A1:F8 - www.office.com/setup If the columns in your spreadsheet are labeled with numbers instead of letters, you'll need to change the default reference style for Excel. Review our Extra on What are Reference Styles? to learn how. TO SELECT A CELL: To input or edit cell content, you'll first need to select the cell. Click a cell to select it. In our exampl

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: While there are four types of database objects in Access, tables are arguably the most important. Even when you're using forms, queries, and reports, you're still working with tables because that's where all of your data is stored. Tables are at the heart of any database, so it's important to understand how to use them. In this lesson, you will learn how to open tables, create and edit records, and modify the appearance of your table to make it easier to view and work with. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn more about working with tables in Access. TABLE BASICS TO OPEN AN EXISTING TABLE: Open your database, and locate the Navigation pane. In the Navigation pane, locate the table you want to open. Double-click the desired table. Opening a table - www.office.com/setup The table will open and appear as a tab in the Document Tabs bar. The open table - www.office.com/setup UNDERSTANDING TABLES All tables are composed of horizontal rows and vertical columns, with small rectangles called cells in the places where rows and columns intersect. In Access, rows and columns are referred to as records and fields. A field is a way of organizing information by type. Think of the field name as a question and every cell within that field as a response to that question. In our example, the Last Name field is selected, which contains all the last names in the table. Fields and field names - www.office.com/setup A record is one unit of information. Every cell on a given row is part of that row's record. In our example, Quinton Boyd's record is selected, which contains all of the information related to him in the table. Records and record ID numbers - www.office.com/setu

WWW.OFFICE.COM/SETUP BLOGS: OFFICE 2016 OFFERS MANY ENHANCEMENTS THAT INTEGRATE MORE TIGHTLY WITH SHAREPOINT AND ONEDRIVE. IT CAN BE CONFUSING TO KEEP TRACK OF ALL THE FEATURES, SO WE PICK 10 YOU ARE SURE TO LOVE. Collaboration is the key to Microsoft's still-ubiquitous productivity suite. To the casual user, the applications that make upOffice 2016 - Word, Excel, PowerPoint and Outlook are the anchor tenants, of course, rounded out by OneNote, Access and Publisher - will be indistinguishable from their predecessors. But make no mistake about it; Microsoft's reboot of its flagship software suite is a major update, offering a wealth of collaboration capabilities that integrate more tightly with SharePoint and OneDrive than before. The many tweaks and enhancements across the board can be confusing though, and we peek under the hood to highlight the features that matter most. 1. REAL-TIME CO-AUTHORING The capability to work on the same document simultaneously with your colleagues comes to the desktop version of the productivity suite in Office 2016. Colleagues can work on the same Word documents and PowerPoint presentations that are saved on SharePoint or OneDrive without overwriting each other's changes. Note that the "real-time typing" feature in which you can see your colleagues working on the same document is only available in Word for now. PowerPoint supports co-authoring, but without real-time typing. 2. SIMPLIFIED DOCUMENT SHARING You can now easily share your documents in Office 2016, courtesy of a prominent "Share" button in the Ribbon. Available across Word, Excel and PowerPoint, the Share button lets you share access to a document to your team members, and serves as a one-stop location to review access permissions or see who is currently working on the document. As with co-authoring, the files must be saved in either SharePoint or OneDrive in order to be shared. 3. CAPABILITY TO SEND LARGE FILES USING ONEDRIVE While the ability to sha

www.office.com/setup Blogs: Missing a key security signal could mean not catching a breach, but the number of security signals is increasing exponentially. It's becoming impossible to manually prioritize them. That's why Office 365 applies intelligence to help you proactively manage risk and ward off threats. Today, we're pleased to introduce several new capabilities in Office 365 that help you manage risk and stay ahead of threats: Office 365 Secure Score-A new security analytics tool that applies a score to Office 365 customers' current Office 365 security configuration. Office 365 Threat Intelligence Private Preview-Service that leverages billions of data points from the Microsoft Intelligent Security Graph to provide actionable insights to the global threat landscape and help customers stay ahead of cyber threats. Office 365 Threat Intelligence is now in private preview, with general availability planned for later this quarter. Office 365 Advanced Data Governance Preview-Applies machine learning to help customers find and retain the most important data to them while eliminating redundant, obsolete and trivial data that could cause risk if compromised. Office 365 Advanced Data Governance is now in preview, with general availability planned for later this quarter. KNOW YOUR OFFICE 365 SECURE SCORE Do you know how you'd be rated if someone were to evaluate your security configuration? To give you better visibility into your Office 365 security configuration and the security features available to you, we're pleased to introduce Secure Score-a new security analytics tool. Secure Score helps you understand your current Office 365 security configuration and shows you how implementing additional controls can further enhance your security and reduce risk.* Here's how it works: Secure Score Summary-Displays your Secure Score and provides access to view your Score Analyzer. Your Secure Score, the numerator, is the sum of the points associated wi