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Part of the thrill of working for the Office Division is the opportunity to tackle thorny business issues on behalf of our customers while providing them with a road map for the future. That may be why an interesting article caught my attention this week. In it, the author examined some of the investments Microsoft is making in the unified communications space. While I didn't agree with all of the conclusions it contained, the article certainly underscored the interest in communications and collaboration and how to make people more productive. Communicating and collaborating with others is really at the heart of what we do every day. Whether at work or at home, people have the need to make meaningful connections with one another. Compounding that need are the realities of the world we live in where instant access to information is expected, friends and coworkers are scattered across geographies and many adults are juggling multiple mobile devices. At Microsoft, we believe technology isn't the problem to these complexities, it's the answer. We're committed to providing capabilities that help people make sense of it all and to do so in a way that is intuitive, barrier free and agnostic to the devices on which we rely. We're incredibly proud of the fact that our long term-term vision for communications and collaboration not only marries the best of the cloud and the desktop, it's a holistic approach that spans "from the living room to the boardroom" placing people at the center of everything we do. Our communication and collaboration vision comes to life utilizing client and cloud assets, including Lync, Skype, Yammer, Outlook and SharePoint. These tools are enabling enterprise social capabilities, HD video conferencing and document collaboration as part of a highly secured, reliable and extensible platform. At the risk of looking geeky, I have to admit that I have a soft spot for Lync and it's comforting to know I'm not alone. More than 90% of

May's Customer of the Month is Melanie Hohertz, Online Communications Lead, Cargill. I've been supporting Yammer as a work platform for Cargill for almost a year. We're early in our adoption, but it's been an amazing experience. I am learning, daily, how Yammer can change the way people and teams work and add value in a company that is more than 140,000 strong and spread throughout 65 countries. Our network will pass 10,000 members soon and already, you can't stump us on anything. From food to agriculture to financial and industrial products and services, Yammer is helping Cargill use what Cargill knows, and that's a lot. Yammer can connect people across silos based on organization, geography and hierarchy. I've seen customer reps talking directly to product management, and senior leaders listening to recently-hired employees. We have new ways to realize the power of our communities of practice to speed up ideation and action. Sure, we still have a long road ahead before Yammer is as ubiquitous and instinctive as e-mail, but we throw a heck of a YamJam, and the signal-to-noise ratio in our network is beautiful.

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