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A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the iconoclast, he would say, "Nothing." His colleagues, trained to admire and teach action, would walk away shaking their heads and asking each other, "Is he alright?" It is perhaps no coincidence that Tony often came up with some of the most profound insights at faculty meetings and informal gatherings. This story captures much of the sense of the responses to this month's question about why managers don't think deeply. The list of causes was much longer than the list of proposed responses. But in the process, some other questions were posed. Ben Kirk kicked off the list of reasons for the phenomenon when he commented, "… what rises to the top levels are very productive and very diligent individuals who tend not to … reflect and are extremely efficient at deploying other people's ideas," implying that this type of leader is not likely to understand, encourage, or recognize deep thinking in others. Adnan Younis added the possibility that "… managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in deep thinking?). Ulysses U. Pardey, whose comment triggered my recollection of Tony Athos, wrote that "Time-for-thinking is a special moment which can be resource consuming and an unsafe activity …" (Fortunately, Athos held a tenured position in an academic organization.) A number of comments alluded to the triumph of bureaucracies and large organizations over deep thinking. As Lorre Zuppan said, "I think Jeff Immelt's efforts to protect deep thinking reflect a nice sentiment but … If his team could carry the ball, would he need to announce that he's protecting it?" Tom Henkel was more succinct: "Ther

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Databases in Access are composed of four objects: tables, queries, forms, and reports. Together, these objects allow you to enter, store, analyze, and compile data however you want. In this lesson, you will learn about each of the four objects and come to understand how they interact with each other to create a fully functional relational database. Watch the video below to learn more about objects in Access. TABLES By this point, you should already understand that a database is a collection of data organized into many connected lists. In Access, all data is stored in tables, which puts tables at the heart of any database. You might already know that tables are organized into vertical columns and horizontal rows. Rows and columns in an Access table - www.office.com/setup In Access, rows and columns are referred to as records and fields. A field is more than just a column; it's a way of organizing information by the type of data it is. Every piece of information within a field is of the same type. For example, every entry in a field called First Name would be a name, and every entry in field called Street Address would be an address. Fields and field names - www.office.com/setup Likewise, a record is more than just a row; it's a unit of information. Every cell in a given row is part of that row's record. A record - www.office.com/setup Notice how each record spans several fields. Even though the information in each record is organized into fields, it belongs with the other information in that record. See the number at the left of each row? It's the ID number that identifies each record. The ID number for a record refers to every piece of information contained on that row. Record ID numbers - www.office.com/setup Tables are good for storing closely related information. Let's say you own a bakery and have a database that includes a table with your customers' names and information, lik

www.office.com/setup Blogs: Office 365 is a subscription based package that buys you time limited access to a number of Microsoft services and software packages, including the latest desktop Office suite, an online version of Office, cloud storage, and premium mobile apps.Stop Bashing Microsoft: 5 Ways In Which They're Awesome Stop Bashing Microsoft: 5 Ways In Which They're AwesomeMicrosoft doesn't always get fair treatment. When it comes down to it, they're a pretty awesome company. There's been enough Microsoft bashing, now it's time for some love.READ MORE Office 365 follows a business model known as Software as a Service (SaaS), which has commonly been used for deploying enterprise software. With subscription-based services like Spotify, Napster, or Amazon Prime, it has found its way into the consumer software market some time ago. Does Office 365 provide enough value to be worth the money? CAN YOU STILL USE IT ON YOUR DESKTOP? Yes, absolutely! Microsoft isn't moving Office entirely into the cloud just yet. While you can access Office Online via the browser and store your documents on OneDrive, Office 365 offers many other ways to access and edit your documents. The current package of Office 365 includes the Office 2013 desktop suite (Office 2011 for Mac users). In the summer or fall of this year, you will be able to upgrade to Office 2016.Don't Pay For Word! 5 Reasons You Should Use Office Online Don't Pay For Word! 5 Reasons You Should Use Office OnlineOffice Online is the free and cloud-connected version of Microsoft Office. Limitations are compensated by features, useful even to users of desktop Office. Best of all is itsREAD MORE Microsoft Office - www.office.com/setup WHAT IS INCLUDED & WHAT IS THE PRICE TAG? The exact composition of the package depends on the Office flavor you choose. Office 365 Home, Office 365 Personal, and Office 365 University include the following software: Word Excel PowerPoint OneNote (now free for everyone) Outlook Publ

WWW.OFFICE.COM/SETUP BLOGS: USING THE FORMAT PAINTER IN POWERPOINT AND WORD www.office.com/setup Blogs: Themes can be a great way to make your PowerPoint presentation or Word document look nice, but sometimes you might want to add custom design elements to your project. Custom formatting can be tedious, though, especially when you're doing a lot of it. For instance, take this PowerPoint slide. Let's say you've applied a series of effects to the photo on the left, and now you'd like to do the same to the photo on the right. Screenshot of Microsoft PowerPoint - www.office.com/setup You could try to remember all of the effects applied and apply them to the second photo as well-or you could save some time and use the Format Painter. The Format Painter is a tool in Word and PowerPoint that lets you copy all of the formatting from one object and apply it to another one. Think of it as copying and pasting for formatting. USING THE FORMAT PAINTER Select the object with the formatting you want to copy. Screenshot of Microsoft PowerPoint - www.office.com/setup Click the Format Painter icon. It may be located in a slightly different place, depending on your version of Office, but it always looks like a paintbrush. Screenshot of Microsoft PowerPoint - www.office.com/setup Select the object you want to apply the formatting to. The object will be formatted. Screenshot of Microsoft PowerPoint - www.office.com/setup See? Simple! That was much quicker than applying the individual effects one at a time. If you want, you can even use the Format Painter to apply the formatting to multiple objects. Just double-click the Format Painter icon instead of clicking it once. Screenshot of Microsoft PowerPoint - www.office.com/setup Even though weonly looked at using the Format Painter for photos in PowerPoint, you can use it for anything you can apply formatting to in Word or PowerPoint. This includes text, table cells, and shapes. Once you start using it, you'll be surprised how often

www.office.com/setup Blogs: Evernote and OneNote are two of our favorite tools, but both have changed substantially since we last compared these two apps-in some ways, not for the best. Here's where these two stand today. www.office.com/setup LIFEHACKER FACEOFF: ONENOTE VS. EVERNOTE Now that Microsoft OneNote is free for Mac and Windows, the price and cross-platform barriers to…Read more WHAT'S NEW IN EVERNOTE In the last year, Evernote introduced a new pricing plan, redesigned its webapp, and added new features for its Android and iOS apps. THE FREE PLAN LOSES A FEATURE, BUT NOW THERE'S A MORE AFFORDABLE PAID PLAN Let's talk price first with Evernote, since it's the biggest change in the last year. The free plan no longer lets you email notes to Evernote, something most users enjoyed and used often prior to that change. Although you can get around this limitation with an IFTTT recipe, you won't get the full flexibility of Evernote's email-to-notes feature, such as specifying your destination notebook in the email subject line. So that's a bummer. On the positive side, however, Evernote introduced a new, more affordable paid plan called Evernote Plus. For $25 a year, you get offline notebooks for Evernote's mobile apps and the ability to lock the app on your phone with a PIN. Both of these used to require Evernote's Premium plan, which used to cost $45 a year. Finally, Evernote's Premium plan now costs $50 a year. But in return for those five extra bucks, you get larger upload limits: 10GB a month, instead of the previous 4GB data cap. With Evernote Premium, you can search attachments, scan business cards, view previous note versions, annotate PDFs, and use the new note presentation mode. EVERNOTE'S USER INTERFACE KEEPS EVOLVING www.office.com/setup Last year, Evernote took its redesigned, minimalist web client out of beta. Though slicker and easier on the eyes, the makeover also made the webapp less functional. You can't order

WWW.OFFICE.COM/SETUP BLOGS: GO TEAM! THAT'S WHAT OFFICE 2016 IS BUILT TO ENCOURAGE, WITH NEW COLLABORATIVE TOOLS AND OTHER WAYS TO TIE WORKERS AND CONTENT TOGETHER. pcw office primary 2 - www.office.com/setup www.office.com/setup Blogs: Office 2016 is a major upgrade, but not in the way you'd first suppose. Just as Windows 10 ties notebooks, desktops, phones and tablets together, and adds a layer of intelligence, Office 2016 wants to connect you and your coworkers together, using some baked-in smarts to help you along. I tested the client-facing portion of Office 2016. Microsoft released the trial version of Office 2016 in March as a developer preview with a focus on administrative features (data loss protection, multi-factor authentication and more) that we didn't test. I've been using it since the consumer preview release in May. Microsoft seeded reviewers with a Microsoft Surface 3 with the "final code" upon it. That's a slight misnomer, as the Office 2016 apps upon it used the same version that Microsoft had tested with the public, with a few exceptions: Outlook was pre-populated with links and contacts of a virtual company to give reviewers the look and feel of Delve, Outlook's new Groups feature, and more. Office 2013 users can rest easy about one thing: Office 2016's applications are almost indistinguishable from their previous versions in look and feature set. To the basic Office apps, Microsoft has added its Sway app for light content creation, and the enterprise information aggregator, Delve. Collaboration in the cloud is the real difference with Office 2016. Office now encourages you to share documents online, in a collaborative workspace. Printing out a document and marking it up with a pen? Medieval. Even emailing copies back and forth is now tacitly discouraged. office 2016 review powerpoint demo shot - www.office.com/setupMicrosoft Microsoft says its new collaborative workflow reflects how people do things now, from study groups

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The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet. Here are just a few of the ways technology can help small businesses overcome everyday business challenges: ELIMINATE THE NEED FOR A PHYSICAL OFFICE Starting a business is difficult. Many small businesses owners may not have the capital to lease office space, or they may be hiring friends and staff who aren't based in the same city. Modern cloud technology can unify small business teams, removing the need for a physical office space. WORK WHEREVER IT'S CONVENIENT Cloud services let employees set up a shared folder from a mobile device while taking the bus; create a new spreadsheet on a tablet at lunch; get a presentation from the company's shared drive and make edits from a friend's computer; or schedule a team meeting from a home computer. Office 365 can be installed on up to 5 devices, giving small businesses the ability to do more than just read documents from a mobile device, a tablet, a laptop or even a desktop* by extending the office experience to employees wherever and whenever they need to cond

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: In the previous lesson, you learned how to create a simple query with one table. Most queries you design in Access will likely use multiple tables, allowing you to answer more complex questions. In this lesson, you'll learn how to design and create a multi-table query. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn how to create a multi-table query (Part 1). Watch the video below to learn more about joins and query criteria (Part 2). DESIGNING A MULTI-TABLE QUERY Queries can be difficult to understand and build if you don't have a good idea of what you're trying to find and how to find it. A one-table query can be simple enough to make up as you go along, but to build anything more powerful you'll need to plan the query in advance. PLANNING A QUERY When planning a query that uses more than one table, you should go through these four steps: Pinpoint exactly what you want to know. If you could ask your database any question, what would it be? Building a query is more complicated than just asking a question, but knowing precisely what question you want to answer is essential to building a useful query. Identify every type of information you want included in your query results. Which fields contain this information? Locate the fields you want to include in your query. Which tables are they contained in? Determine the criteria the information in each field needs to meet. Think about the question you asked in the first step. Which fields do you need to search for specific information? What information are you looking for? How will you search for it? This process might seem abstract at first, but as we go through the process of planning our own multi-table query you sho

www.office.com/setup Blogs: Today marks the general availability of Office 2016 for Windows, a suite of desktop applications that together with new mobile and web apps pushes Microsoft's new vision for PC-based productivity. Office 2016 is available immediately to Office 365 subscribers, as well as to individuals who would prefer to buy the software in standalone form. "We see Office 2016 as being just as important as the first release of Office," Microsoft group program manager Shawn Villaron told me in a briefing last week. "In the early days, Office was about bringing really important tools together to empower the individual for personal productivity. That was the way people wanted to work at that time. And for 20 to 30 years, Office fit right in. Today, things are changing. More people collaborate on work as groups and teams, so Office 2016 represents the change from personal productivity to team productivity." And that, really, is Office 2016 in a nutshell. If you're a typical information worker, student, or other person in need of standard productivity tools, Office 2016 of course works fine and represents an obvious and stable evolution from the Office version you're currently using. But the real meat in this release-now and going forward, as Office will of course be updated regularly, like Windows 10-is the designed around this new way of working. Confusing matters somewhat, Office-not Office 2016, but Office generally-is all over the place now. In addition to the classic, full-featured desktop suites on both Windows and Mac, Microsoft has high-quality Office Online web apps, mobile apps for Android, iOS, and Windows/Windows phones-and Office 365-specific solutions that are often available as web apps but are sometimes just integrated into the desktop applications. This ain't your father's Office anymore. Office everywhere: Microsoft Office is available on virtually any device you care to use. - www.office.com/setup Office eve

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: While there are four types of database objects in Access, tables are arguably the most important. Even when you're using forms, queries, and reports, you're still working with tables because that's where all of your data is stored. Tables are at the heart of any database, so it's important to understand how to use them. In this lesson, you will learn how to open tables, create and edit records, and modify the appearance of your table to make it easier to view and work with. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn more about working with tables in Access. TABLE BASICS TO OPEN AN EXISTING TABLE: Open your database, and locate the Navigation pane. In the Navigation pane, locate the table you want to open. Double-click the desired table. Opening a table - www.office.com/setup The table will open and appear as a tab in the Document Tabs bar. The open table - www.office.com/setup UNDERSTANDING TABLES All tables are composed of horizontal rows and vertical columns, with small rectangles called cells in the places where rows and columns intersect. In Access, rows and columns are referred to as records and fields. A field is a way of organizing information by type. Think of the field name as a question and every cell within that field as a response to that question. In our example, the Last Name field is selected, which contains all the last names in the table. Fields and field names - www.office.com/setup A record is one unit of information. Every cell on a given row is part of that row's record. In our example, Quinton Boyd's record is selected, which contains all of the information related to him in the table. Records and record ID numbers - www.office.com/setu

WWW.OFFICE.COM/SETUP BLOGS: START THE SHOW INSTANTLY We've all seen too much of presenter's laptop screens, full of messy icon-strewn desktops or unread emails, as they try to start a PowerPoint presentation. Get right to it by naming the file with a .PPS (or .PPSX) file extension. That's a PowerPoint Show, and a quick double click on it goes right into the slideshow, not PowerPoint editing mode. Click Esc to exit the slideshow. www.office.com/setup Blogs: There comes a time in almost every young (or old) office worker's life where the cubicle must give way to the boardroom, or worse, to the dais. That means speaking in public, and more often than not, that speaking is usually accompanied by slides. Such presentations are ingrained in the public consciousness, from watching big-name CEOs spew speeds-and-feeds about new gadgets, to fascinating TED talks on every topic under the sun. Even teachers in the classroom give lessons in a way the old blackboard could never convey. It's fair to say that the vast majority of those presentations are created using PowerPoint, the presentation tool that's a staple of the Microsoft Office suite. The site SlideNirvana.com estimates that PowerPoint is on at least 1 billion (with a B!) computers worldwide. If even a third of them use the software, that's still the equivalent of the entire population of the United States making slide-based exhibitions. And most of them suck. Perhaps that's not quantifiable, but so many articles are written on that fact-and so many of us live through them-it's hard to argue the (power)point. Likewise, many, many articles and entire books are written on how to make effective presentations. This is not one of those stories. This collection of tips is all about the vagaries of the powerful PowerPoint software itself. It's meant for those with a grasp of the basics and beyond who are looking for that extra little goose to get the most out of the program. We hope with these tricks-some of which wi

www.office.com/setup Blogs: The shrouded veil of secrecy has been lifted from the latest edition of Microsoft Office. Excitement for Office 2016 is still lagging behind the Windows 10 enthusiasm camp, but following the July 29 release of Windows 10, attention will return to the world's most popular productivity suite.When Does Windows 10 Come Out, How Can You Get It & What Happens to the Technical Preview? When Does Windows 10 Come Out, How Can You Get It & What Happens to the Technical Preview?Windows 10 is coming soon. Still confused about how the upgrade will work and wondering about the timeline? We have some answers, although more questions remain.READ MORE Office 2016, like Windows 10, has been re-designed within a revised Microsoft ethos. Office 2016 has been built from the ground-up with mobile and cloud users in mind, slotting in with the ever expanding fleet of Microsoft productivity applications. Office is, in general, a different set of tools from days gone by. We aren't confined to the five-or-so core products, and we can expand the functionality of the Office ecosystem using a massive range of add-ins and templates. Office 2016 logo - www.office.com/setup I'm using VirtualBox to preview Office 2016. Microsoft strongly suggested uninstalling Office 2013, which isn't currently viable due to work commitments. Using a virtual machine, however is a great way to explore different Office products alongside each other, without having to uninstall your current suite. I've also had a look at Office 2016 on Windows 10 Build 10130. Verdict: good times.How To Use VirtualBox: User's Guide How To Use VirtualBox: User's GuideLearn to use VirtualBox. Get virtual computers up and running inside your computer, without having to buy any new hardware.READ MORE Anyway, enough of that. Let's look at Office 2016. NEW OVERVIEW Much akin to the extended and inclusive testing phase of Windows 10, the Office 2016 preview has now accumulated over 1 million users,

How about a wristband that glows when you get a text message or a phone call on your smartphone? EMBRACE+ is the new gadget in the market that will glow in various colors on your wrist. The wristband will be a wearable gadget made for your smart phone and will display specific colors to indicate depending on what kind of notification you have received on your phone. You do not have to even take the phone out of the pocket. As soon as you get the notification, the wristband will give a visual notification in a specific color and will let you differentiate between a tweet and text message. The wristband connects to your smartphone using Wi-Fi connection.The EMBRACE+ wristband features will includes indications for incoming calls, text messages, new emails, notifications from social networks like Facebook, Twitter, LinkedIn and will even give you low battery levels indications. It will have a special feature that will help secure your phone. It will give notification if the smartphone goes far away from the wristband. The release date of the EMBASE+ wristband is July 2013. By-The Xpert Crew @ http://techvedic.com https://www.facebook.com/techvedicinc https://twitter.com/techvedicinc http://pinterest.com/techvedic1 http://techvedicinc.tumblr.com/

WWW.OFFICE.COM/SETUP BLOGS: HOW TO CREATE FORMS IN WORD www.office.com/setup Blogs: If you've ever used Microsoft Word, you've probably spent a lot of time customizing different options to get your document to look exactly the way you want. But have you ever created a document for other people to use? For example, let's say you're organizing a field trip and want everyone to send in their permission forms electronically. To simplify the process, you could create a form in Microsoft Word. A form allows you to create placeholders for different types of information, such as text, dates, yes-no questions, and so on. This makes it easier for everyone to know what type of information to include, and it also helps ensure all of the information is formatted the same way. We'll use Word 2013 to show you how to create a form, but this should work the same way for Word 2010 or Word 2007. You can also download our example file if you'd like to follow along. STEP 1: TURN ON THE DEVELOPER TAB Before you create form elements in a document, you'll need to activate the Developer tab on the Ribbon. To do this, click File > Options to access the Word Options dialog box. Select Customize Ribbon, then click the check box for the Developer tab. Screenshot of Microsoft Word - www.office.com/setup The Developer tab will appear on the Ribbon. Screenshot of Microsoft Word - www.office.com/setup STEP 2: ADD CONTENT CONTROLS Now you're ready to add the different parts of the form, which Word calls content control fields. To add a content control field, place your cursor in the desired location, then choose a field from the Controls group on the Developer tab. You can hover your mouse over the fields to see the different options. In this example, we're adding a text field so users can type their first names. Screenshot of Microsoft Word - www.office.com/setup The content control field will appear in the document. Screenshot of Microsoft Word - www.office.com/setup You can add severa

WWW.OFFICE.COM/SETUP BLOGS: FREE RESOURCES FOR LEARNING OFFICE FOR MAC www.office.com/setup Blogs: Our Microsoft Office tutorials are some of the most popular courses we offer. These tutorials, however, are designed for those using Office on computers with Microsoft Windows, so perhaps it's no surprise that we frequently hear from learners who want to know why we don't offer tutorials on Office for Mac. While Office for Mac shares a lot of functionality with the Windows version, its interface and design are different enough that we would need to create entirely new courses. Image of Office for Mac 2011 Product Box - www.office.com/setup With our small staff, it would be a real challenge to produce the same kind of detailed tutorials for the Mac-friendly Office we provide for the Windows version. We may consider adding some type of Office for Mac tutorial in the future, but for now we'd like to share a number of excellent-and mostly free!-resources that can help you learn how to use Office for Mac. Office 2016 for Mac is very similar to the Windows version. So if you have Office 2016 for Mac, check out our Office 2016 tutorial. FREE OFFICE FOR MAC TUTORIALS If you're using Office for Mac, the Office for Mac team has provided great series of tutorials and how-to guides to help you get started and even learn advanced skills: If you're just getting started, check out the Office 2016 for Mac Quick Start Guides, which provide an overview of each Office for Mac product. If you're looking for even more, the Office for Mac Blog and YouTube channel provide the latest news and step-by-step videos to guide you through. If you're using an earlier version of Office for Mac, check out the video below from the Office for Mac team on the Word 2011 Interface. Of course, you can also find help on the Microsoft Office for Mac Support page from the Office community and support team. If you need additional support, you might consider purchasing a subscription to Lynda.com to

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: After creating a form, you might want to modify its appearance. Formatting your forms can help make your database look consistent and professional. Some formatting changes can even make your forms easier to use. With the formatting tools in Access, you can customize your forms to look exactly the way you want. In this lesson, you will learn how to add command buttons, modify form layouts, add logos and other images, and change form colors and fonts. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn more about formatting forms in Access. FORMATTING FORMS Access offers several options that let you make your forms look exactly the way you want. While some of these options-like command buttons-are unique to forms, others may be familiar to you. COMMAND BUTTONS If you want to create a way for users of your form to quickly perform specific actions and tasks, consider adding command buttons. When you create a command button, you specify an action for it to carry out when clicked. By including commands for common tasks right in your form, you're making the form easier to use. Access offers many different types of command buttons, but they can be divided into a few main categories: Record Navigation command buttons, which allow users to move among the records in your database Record Operation command buttons, which let users do things like save and print a record Form Operation command buttons, which allow users to quickly open or close a form, print the current form, and perform other actions Report Operation command buttons, which offer users a quick way to do things like preview or mail a report from the current record TO ADD A COMMAND BUTTON TO A FORM: In Form Layou

Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - requ

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: If you need to share information from your database with someone but don't want that person actually working with your database, consider creating a report. Reports allow you to organize and present your data in a reader-friendly, visually appealing format. Access makes it easy to create and customize a report using data from any query or table in your database. In this lesson, you will learn how to create, modify, and print reports. Throughout this tutorial, we will be using a sample database. If you would like to follow along, you'll need to download our Access 2016 sample database. You will need to have Access 2016 installed on your computer in order to open the example. Watch the video below to learn more about creating reports. TO CREATE A REPORT: Reports give you the ability to present components of your database in an easy-to-read, printable format. Access lets you create reports from both tables and queries. Open the table or query you want to use in your report. We want to print a list of cookies we've sold, so we'll open the Cookies Sold query. The Cookies Sold query - www.office.com/setup Select the Create tab on the Ribbon. Locate the Reports group, then click the Report command. Clicking the Report command - www.office.com/setup Access will create a new report based on your object. It's likely that some of your data will be located on the other side of the page break. To fix this, resize your fields. Simply select a field, then click and drag its edge until the field is the desired size. Repeat with additional fields until all of your fields fit. Resizing fields in the report - www.office.com/setup To save your report, click the Save command on the Quick Access Toolbar. When prompted, type a name for your report, then click OK. Saving and naming the report - www.office.com/setup Just like tables and queries, reports can be sorted and filtered. Simply right-click the field you w