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A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the iconoclast, he would say, "Nothing." His colleagues, trained to admire and teach action, would walk away shaking their heads and asking each other, "Is he alright?" It is perhaps no coincidence that Tony often came up with some of the most profound insights at faculty meetings and informal gatherings. This story captures much of the sense of the responses to this month's question about why managers don't think deeply. The list of causes was much longer than the list of proposed responses. But in the process, some other questions were posed. Ben Kirk kicked off the list of reasons for the phenomenon when he commented, "… what rises to the top levels are very productive and very diligent individuals who tend not to … reflect and are extremely efficient at deploying other people's ideas," implying that this type of leader is not likely to understand, encourage, or recognize deep thinking in others. Adnan Younis added the possibility that "… managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in deep thinking?). Ulysses U. Pardey, whose comment triggered my recollection of Tony Athos, wrote that "Time-for-thinking is a special moment which can be resource consuming and an unsafe activity …" (Fortunately, Athos held a tenured position in an academic organization.) A number of comments alluded to the triumph of bureaucracies and large organizations over deep thinking. As Lorre Zuppan said, "I think Jeff Immelt's efforts to protect deep thinking reflect a nice sentiment but … If his team could carry the ball, would he need to announce that he's protecting it?" Tom Henkel was more succinct: "Ther

In order to stay competitive in today's world, teams need to connect and share with each other more than ever before. On March 28th, we had the pleasure of hosting Rob Koplowitz from Forrester Research and Walton Smith from Booz Allen Hamilton in a live webinar where they discussed why organizations are turning to enterprise social and how they are using it to help their teams work more openly and efficiently. Rob discussed how communication is changing, and how we're accessing and interacting with information in new ways-incredibly, 66% of information workers in North America and Europe already work remotely.* The shift to cloud-based software and platforms is definitely contributing to some of these changes. The old way of building software involved engineers, months of coming up with specs, running Beta programs, and debugging. The time from idea to ship could take years. So the introduction of the cloud-and social-to the Enterprise is enabling companies to innovate and move to market faster than ever before. The cloud provides anytime, anywhere access which is essential to our increasingly mobile work environments; today employees can quickly and easily access a range of business systems, information and expertise from anywhere in the world. Our shift to cloud-based platforms and the introduction of working openly with social are changing the way teams collaborate. Take, for example, Booz Allen Hamilton, a leading provider of management and technology consulting services. The company has over 26,000 employees worldwide, with over 71% of their employees working on-site with customers, which often limits their access to company resources.** But in order to provide the best service to their clients, consultants need to be able to quickly and easily access information and expertise. Booz Allen recently integrated Yammer as a social layer across business tools because the cloud-based platform enables consultants world-wide to collaborate virtually. When o

www.office.com/setup Blogs: Evernote and OneNote are two of our favorite tools, but both have changed substantially since we last compared these two apps-in some ways, not for the best. Here's where these two stand today. www.office.com/setup LIFEHACKER FACEOFF: ONENOTE VS. EVERNOTE Now that Microsoft OneNote is free for Mac and Windows, the price and cross-platform barriers to…Read more WHAT'S NEW IN EVERNOTE In the last year, Evernote introduced a new pricing plan, redesigned its webapp, and added new features for its Android and iOS apps. THE FREE PLAN LOSES A FEATURE, BUT NOW THERE'S A MORE AFFORDABLE PAID PLAN Let's talk price first with Evernote, since it's the biggest change in the last year. The free plan no longer lets you email notes to Evernote, something most users enjoyed and used often prior to that change. Although you can get around this limitation with an IFTTT recipe, you won't get the full flexibility of Evernote's email-to-notes feature, such as specifying your destination notebook in the email subject line. So that's a bummer. On the positive side, however, Evernote introduced a new, more affordable paid plan called Evernote Plus. For $25 a year, you get offline notebooks for Evernote's mobile apps and the ability to lock the app on your phone with a PIN. Both of these used to require Evernote's Premium plan, which used to cost $45 a year. Finally, Evernote's Premium plan now costs $50 a year. But in return for those five extra bucks, you get larger upload limits: 10GB a month, instead of the previous 4GB data cap. With Evernote Premium, you can search attachments, scan business cards, view previous note versions, annotate PDFs, and use the new note presentation mode. EVERNOTE'S USER INTERFACE KEEPS EVOLVING www.office.com/setup Last year, Evernote took its redesigned, minimalist web client out of beta. Though slicker and easier on the eyes, the makeover also made the webapp less functional. You can't order

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www.office.com/setup Blogs: ML Gomes is getting a new PC running Windows 8, and wants to know which version of Microsoft Office is best for her needs Microsoft office - www.office.com/setup Blogs Which version of Microsoft Office is best with Windows 8? Photograph: Justin Sullivan/Getty Images Which version of Microsoft Office should I use on Windows 8? I am buying a new laptop and need to use Outlook. ML Gomes Microsoft usually brings out new versions of Office to match new versions of Windows, and Windows 8 is no exception. The new Office 2013 is designed to work with Windows 8, and both have a similar modern styling that puts the emphasis on your content rather than Microsoft's software. Also, both are designed to work with cloud (online) services, particularly Microsoft's SkyDrive. However, other things have changed now that Microsoft is not a software company but a cloud-based "devices and services company". As chief executive Steve Ballmer said last year, this "impacts how we run the company, how we develop new experiences, and how we take products to market for both consumers and businesses." Under the old system, you could buy a copy of Microsoft Office on DVD, and use it without an internet connection. Under the new system, you buy a Product Key, which is 25 alphanumeric characters long. Entering the code online enables you to download your copy of Office, or activate a free trial version pre-installed on your new PC. FREE OFFICE WEB APPS The good news is that under the new system, most home users don't need to pay anything for Microsoft Office: they can use the free, cloud-based service in the form of Microsoft Office web apps. Sign up for an email address at Outlook.com, and you get free web-based email, a contacts book (People), a calendar, and 7GB of online storage in SkyDrive. (Outlook.com has replaced Hotmail, so you can use a Hotmail address, if you already have one.) Log on, click SkyDrive, and you can create and edit files in the four main Of

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Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

Over the past few months, customers across the globe and from a wide range of industries have chosen Office 365 to communicate and collaborate more effectively using familiar cloud based applications they know and trust. The retail industry is using technology more than ever to stay competitive while better serving the needs of their customers. In January we shared how large companies like Tescoand Helly Hansen have joined other notable brands such as, 'wichcraft, BCBG, and Sephora who are moving to Office 365 for security-enhanced access to the familiar productivity tools they rely on at all levels of their business. Office 365 has become the go-to-choice for retailers looking to move their productivity to the cloud - in fact, our retail customers employ more than 8 million people worldwide, more than the total population of Hong Kong! And it's not just retail - we're seeing businesses such as Healthcare Australia, the country's largest supplier of hospital labor, Australia's leading fuel supplier and convenience retailer Caltex, Australia's V8 Supercars, Bang and Olufsen, Barilla, and Toyota Motor Corporation who are all choosing Office 365 to remain competitive without sacrificing familiarity, privacy or security. Office 365 brings leading social and productivity tools to employees across the organization - from headquarters to the stock room to the store floor - unlocking insights and empowering employees to better serve customers. And because the service is available in packages tailored to the needs of every type of user, employees can have the power of the full Office suite at their fingertips with more flexible ways of working. From clothing to technology and all industries in between, we strongly believe one size does not fit all. We have worked to provide your business regardless of its size or your area of expertise with the perfect solution for your unique business needs. We're honored to have the opportunity to power companie

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - requ

Headquartered in Bad Homburg, Germany, Fresenius Medical Care is one of the world's leading providers of products and services for individuals undergoing dialysis treatments. The company runs a network of more than 3,000 dialysis clinics around the world and treats more than 250,000 patients each year. The company had been using Microsoft SharePoint Server 2010 since 2010. In April 2012, the Fresenius Medical Care Global Manufacturing Operations adopted SharePoint 2013 with a long-term vision to migrate all SharePoint 2010 dashboards and use SharePoint 2013 as the central collaboration and social system.

www.office.com/setup Blogs: Missing a key security signal could mean not catching a breach, but the number of security signals is increasing exponentially. It's becoming impossible to manually prioritize them. That's why Office 365 applies intelligence to help you proactively manage risk and ward off threats. Today, we're pleased to introduce several new capabilities in Office 365 that help you manage risk and stay ahead of threats: Office 365 Secure Score-A new security analytics tool that applies a score to Office 365 customers' current Office 365 security configuration. Office 365 Threat Intelligence Private Preview-Service that leverages billions of data points from the Microsoft Intelligent Security Graph to provide actionable insights to the global threat landscape and help customers stay ahead of cyber threats. Office 365 Threat Intelligence is now in private preview, with general availability planned for later this quarter. Office 365 Advanced Data Governance Preview-Applies machine learning to help customers find and retain the most important data to them while eliminating redundant, obsolete and trivial data that could cause risk if compromised. Office 365 Advanced Data Governance is now in preview, with general availability planned for later this quarter. KNOW YOUR OFFICE 365 SECURE SCORE Do you know how you'd be rated if someone were to evaluate your security configuration? To give you better visibility into your Office 365 security configuration and the security features available to you, we're pleased to introduce Secure Score-a new security analytics tool. Secure Score helps you understand your current Office 365 security configuration and shows you how implementing additional controls can further enhance your security and reduce risk.* Here's how it works: Secure Score Summary-Displays your Secure Score and provides access to view your Score Analyzer. Your Secure Score, the numerator, is the sum of the points associated wi