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Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the iconoclast, he would say, "Nothing." His colleagues, trained to admire and teach action, would walk away shaking their heads and asking each other, "Is he alright?" It is perhaps no coincidence that Tony often came up with some of the most profound insights at faculty meetings and informal gatherings. This story captures much of the sense of the responses to this month's question about why managers don't think deeply. The list of causes was much longer than the list of proposed responses. But in the process, some other questions were posed. Ben Kirk kicked off the list of reasons for the phenomenon when he commented, "… what rises to the top levels are very productive and very diligent individuals who tend not to … reflect and are extremely efficient at deploying other people's ideas," implying that this type of leader is not likely to understand, encourage, or recognize deep thinking in others. Adnan Younis added the possibility that "… managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in deep thinking?). Ulysses U. Pardey, whose comment triggered my recollection of Tony Athos, wrote that "Time-for-thinking is a special moment which can be resource consuming and an unsafe activity …" (Fortunately, Athos held a tenured position in an academic organization.) A number of comments alluded to the triumph of bureaucracies and large organizations over deep thinking. As Lorre Zuppan said, "I think Jeff Immelt's efforts to protect deep thinking reflect a nice sentiment but … If his team could carry the ball, would he need to announce that he's protecting it?" Tom Henkel was more succinct: "Ther

www.office.com/setup Blogs: Microsoft Office 2016 Landed in late September, and it brought a number of changes with it. On the slightly less-exciting side are the transformations to the update system. Microsoft Office 2016 will be running an auto-update feature, similar to Windows 10, as well as a number of different servicing branches, also similar to the new operating system. Let's explore what that means for your Office 2016 installation. OFFICE 2016 UPDATE Since the September 22 release, Microsoft has likely fielded thousands of questions regarding the new Office update system. One of the most pertinent will concern Office 2016 adoption of the somewhat overbearing Windows 10 auto-update system. Office 2016 logo - www.office.com/setup The Office 2016 system will use a similar style to the Windows 10 update branches, locking those with Office 2016 into a cycle of updates depending on their version. The branches are: Current Branch (CB): features monthly updates, potentially including new and/or improved features, security patches, and non-security bug fixes. Current Branch for Business (CBB): features a four-monthly update schedule, with the same content as the current branch, delivered slowly to enable any preceding issues to be alleviated. Failure to install the CB updates will, as with Windows 10, result in a severance from scheduled security updates rendering consumers vulnerable to attack. CBB works slightly differently: business will be able to defer one four-month update, but must pick up the next offering or face the same perilous fate. It is one thing to pressure home users, but forcing businesses to update lest Microsoft expose them to vulnerabilities is another. Furthermore, there will be no Long Term Servicing Branch equivalent, the Windows 10 branch eschewing all but security patches over long periods of time. IS IT YOUR TURN TO UPDATE? The combination of Office 365 Business, Office 365 ProPlus, Office 365 Home, Personal, and University, pl

Every couple weeks, we round up industry news and articles you might have missed. We hope you enjoy our latest selections. Microsoft: Office 365 Cloud Now $1 Billion Business. Office 365 is now a $1 billion business; one in every four enterprise customers now have cloud seats with Microsoft. Office 365 Review. Office 365 "is still the best productivity suite on the market." Its comprehensiveness and the ability to stream a full version of programs give it the edge over Google Apps. What's New in Lync Server 2013. The enhancements to Lync Server 2013 "make Lync 2013 easier and more intuitive to use compared with previous editions." Microsoft Introduces Two-Step Verification for Microsoft Accounts. Microsoft rolls out an optional two-factor authentication service to improve security across all of its accounts. Outlook.com to Support 32 New International Domains and Alias Sign In. Outlook.com will be updated to include support for 32 additional international domains, allowing users to select a mail address in their preferred region. New Microsoft Privacy Campaign Promotes Consumer Control. Microsoft launches privacy campaign that includes privacy education resources on its website and a quiz that consumers can take to find out their "privacy type" and learn how to manage privacy settings. Intel, Microsoft Top Clean Energy Ranking. Microsoft and Intel use the most clean energy to power their U.S. operations, according to a list developed by the EPA's Green Power Partnership.

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Michael Bluejay's Saving Electricity site reveals that powering a desktop PC with a 17-inch LCD, 8 hours a day, 20 days a month costs about $35 a year. It also claims that computers and electronics consume nearly 10 percent (in some cases below) of the average energy bill. Hence, you should take considerable approach to reduce the PC's carbon footprint.

www.office.com/setup Blogs: Microsoft today detailed the new features and improvements that it delivered to Office 365 users this month. Key among them are new Excel co-authoring capabilities, Microsoft Teams, and new OneNote inking and accessibility updates. "Office 365 provides the broadest and deepest toolkit for collaboration between individuals, teams and entire organizations," Microsoft corporate vice president Kirk Koenigsbauer explains. Here's what's new in March. CO-AUTHORING IN EXCEL 2016 FOR WINDOWS Following similar functionality in Word and PowerPoint, Microsoft has enabled co-authoring capabilities in Excel for the Windows desktop (Excel 2016). (This feature is also available in Excel Online and Excel Mobile on Android, iOS, and Windows 10; Excel for Mac support is coming soon.) "This allows you to know who else is working with you in a spreadsheet, see where they're working and view changes automatically within seconds," Mr. Koenigsbauer says. Co-authoring in Excel 2016 for Windows is rolling out for Office 365 subscribers in Office Insider Fast, Microsoft says. Co-authoring in Excel for iOS is currently available for Office Insider. The feature is generally available in Excel Mobile for Android and Windows, and in Excel Online. AUTOSAVE Microsoft is working to expand the availability of AutoSave beyond mobile versions of Office: Office 365 subscribers in Office Insider Fast now have access to AutoSave in Word, Excel and PowerPoint on Windows desktop, for files stored in SharePoint Online, OneDrive and OneDrive for Business. "With AutoSave, you can stop worrying about hitting the Save button, whether you're working alone or with others," Mr. Koenigsbauer explains. MICROSOFT TEAMS Microsoft delivered its long-awaited Slack alternative, called Microsoft Teams, earlier this month to all Office 365 commercial customers. And last week, it shipped Microsoft Teams to all Office 365 Education subscribers as well. "We are thri

A teacher would never be satisfied with her performance if she discovered that the entire back row of her classroom was unable to hear her lecture. In the world of cloud services for business, we see things the same way. With Office 365, every user counts! Google has a different approach. It starts counting downtime only after at least 5 percent of users are affected. Imagine if 100 of your 2,000 users had no access to email. Would you, as an IT professional, be satisfied with your performance? Would your business hold you accountable for your performance? The answers to these questions are clear. Calculating downtime only after 5 percent of your users cannot access email, as Google does, makes it more difficult for you to assess impact to user productivity. Google's approach doesn't help your business with meaningful performance metrics. With Office 365, every affected customer and every service counts when we calculate downtime. Downtime means the total minutes in a month during which service is unavailable, excluding scheduled downtime. For services like email, there is no scheduled downtime, an experience that our many Exchange Server customers have long been accustomed to-system maintenance while they continue to be productive in their Outlook inboxes. In addition to the way it calculates downtime, Google also combines consumer and commercial service availability when reporting the availability of Gmail. This means if you are considering Google Apps for Business, you cannot get accurate information regarding the availability of the commercial service that you need. On the other hand, Microsoft's approach to calculating downtime, which includes every user minute, helps you understand whether your users' productivity is being impacted by downtime of email. Google takes a "use at your risk" approach around Google+, Hangout and Google Voice. These services are not part of Google Apps for Business and are excluded from the SLA. Excluding these serv

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - requ

While we are lucky enough to work with extremely innovative clients that are eager to embrace the latest technology, we always advise them not to adopt the latest version of software until after the kinks are worked out. For a consumer it's not a big deal to be test driving new features and experimenting with the latest version. For a business user, if there's a bit of a learning curve, buggy features or errors that make an application crash, it can be a huge detriment to productivity. That's why we take a lot of time testing out new applications and operating systems before we encourage our clients to adopt them. You may have read that Microsoft recently unveiled Office 2016. We spent some time with it and have some mixed feedback for our business users. Here's the good, bad and the ugly surrounding the Office 2016 suite: The Good: Built to make business better. Word is probably our favorite when it comes to the new suite of products. While there has been minimal change to formatting and structure - the overall design has definitely gotten a facelift. We're all about function, though and when it comes to function we see definite improvements. Word has many more templates. This allows businesses to refine their documents and be more professional without having to go online and download templates to use inside Word. There are also some pretty awesome co-authoring features that we wrote about in this blog. Attachments in Outlook reference recent documents. This is a great feature since it's available on any device that you use Office on. You can easily attach documents in e-mails in Outlook or reference them in an e-mail on your phone. This is really valuable for mobile users or users that work from more than one machine. (Which, lets face is, 90% of the workforce these days does.) OneDrive is also attempting to make its way into the life of business users by making sharing documents, collaborating on documents and authoring documents across devices a l

www.office.com/setup Blogs: Today marks the general availability of Office 2016 for Windows, a suite of desktop applications that together with new mobile and web apps pushes Microsoft's new vision for PC-based productivity. Office 2016 is available immediately to Office 365 subscribers, as well as to individuals who would prefer to buy the software in standalone form. "We see Office 2016 as being just as important as the first release of Office," Microsoft group program manager Shawn Villaron told me in a briefing last week. "In the early days, Office was about bringing really important tools together to empower the individual for personal productivity. That was the way people wanted to work at that time. And for 20 to 30 years, Office fit right in. Today, things are changing. More people collaborate on work as groups and teams, so Office 2016 represents the change from personal productivity to team productivity." And that, really, is Office 2016 in a nutshell. If you're a typical information worker, student, or other person in need of standard productivity tools, Office 2016 of course works fine and represents an obvious and stable evolution from the Office version you're currently using. But the real meat in this release-now and going forward, as Office will of course be updated regularly, like Windows 10-is the designed around this new way of working. Confusing matters somewhat, Office-not Office 2016, but Office generally-is all over the place now. In addition to the classic, full-featured desktop suites on both Windows and Mac, Microsoft has high-quality Office Online web apps, mobile apps for Android, iOS, and Windows/Windows phones-and Office 365-specific solutions that are often available as web apps but are sometimes just integrated into the desktop applications. This ain't your father's Office anymore. Office everywhere: Microsoft Office is available on virtually any device you care to use. - www.office.com/setup Office eve

www.office.com/setup Blogs: When you're working with longer presentations, it can be difficult and time consuming to locate a specific word or phrase. PowerPoint can automatically search your presentation using the Find feature, and it allows you to quickly change words or phrases using the Replace feature. Optional: Download our practice presentation. Watch the video below to learn more about the basics of using Find and Replace in PowerPoint. TO FIND TEXT: From the Home tab, click the Find command. www.office.com/setup A dialog box will appear. Enter the text you want to find in the Find what: field, then click Find Next. www.office.com/setup If the text is found, it will be selected. www.office.com/setup You can also access the Find command by pressing Ctrl+F on your keyboard. TO REPLACE TEXT: At times, you may discover that you've repeatedly made a mistake throughout your presentation-such as misspelling someone's name-or that you need to exchange a particular word or phrase for another. You can use the Replace feature to make quick revisions. From the Home tab, click the Replace command. www.office.com/setup A dialog box will appear. Type the text you want to find in the Find what: field. Type the text you want to replace it with in the Replace with: field, then click Find Next. www.office.com/setup If the text is found, it will be selected. Review the text to make sure you want to replace it. If you want to replace it, select one of the replace options. Replace will replace individual instances, and Replace All will replace every instance. In our example, we'll use the Replace option. www.office.com/setup The selected text will be replaced. www.office.com/setup PowerPoint will move to the next instance of the text in the presentation. When you are finished replacing text, click Close to exit the dialog box. When it comes to using Replace All, it's important to remember that it could find matches you didn't anticipate and might not actually want

Productivity? Sweet www.office.com/setup Blogs: Office 2016 for Mac was a long time coming, but it brings plenty of new features and better feature parity with the Windows version than ever. Microsoft has done a lot to streamline the experience, with a customizable, collapsible Ribbon as well as cross-platform keyboard shortcuts, but with any major Office update, there's bound to be a learning curve. These tips for Word, PowerPoint, Excel, Outlook, and OneNote should come in handy, and if you're stumped about anything specific, let us know in the comments. Office 2016 is available for Office365 subscribers, with a wider release coming in September. Don't forget to save! This is probably our most important tip: Don't forget to save! When Apple introduced Auto Save and Versions into OS X, many Mac users started losing our ingrained habit of hitting Command-S often. Unfortunately, Office 2016 (except for OneNote-more on that in a bit) doesn't take advantage of Auto Save. So don't forget to save often. Versioning is also missing, but on the plus side, fans of Save As will find the command in its rightful place in the File menu. Store your files in OneDrive or SharePoint If you need access to your files from anywhere, Office 2016's built-in OneDrive & SharePoint integration makes cloud storage simple. To save to your OneDrive or SharePoint account, click the Online Locations button in the lower-left corner of a Save dialog box. Choose your existing account from the list, or click the Plus button to add another location. What's the difference? Glad you asked. OneDrive is a consumer product for cloud storage, like iCloud Drive. Aimed more at businesses, SharePoint acts like an intranet, letting teams share and collaborate on files. Office 2016 for Mac: Ribbon - www.office.com/setup See larger image Maximize your workspace The redesigned Ribbon in Office 2016 unifies the look and functionality across all platforms. It also takes up a lot of space, and c

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Databases in Access are composed of four objects: tables, queries, forms, and reports. Together, these objects allow you to enter, store, analyze, and compile data however you want. In this lesson, you will learn about each of the four objects and come to understand how they interact with each other to create a fully functional relational database. Watch the video below to learn more about objects in Access. TABLES By this point, you should already understand that a database is a collection of data organized into many connected lists. In Access, all data is stored in tables, which puts tables at the heart of any database. You might already know that tables are organized into vertical columns and horizontal rows. Rows and columns in an Access table - www.office.com/setup In Access, rows and columns are referred to as records and fields. A field is more than just a column; it's a way of organizing information by the type of data it is. Every piece of information within a field is of the same type. For example, every entry in a field called First Name would be a name, and every entry in field called Street Address would be an address. Fields and field names - www.office.com/setup Likewise, a record is more than just a row; it's a unit of information. Every cell in a given row is part of that row's record. A record - www.office.com/setup Notice how each record spans several fields. Even though the information in each record is organized into fields, it belongs with the other information in that record. See the number at the left of each row? It's the ID number that identifies each record. The ID number for a record refers to every piece of information contained on that row. Record ID numbers - www.office.com/setup Tables are good for storing closely related information. Let's say you own a bakery and have a database that includes a table with your customers' names and information, lik

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Microsoft Access is a database creation and management program. To understand Access, you must first understand databases. In this lesson, you will learn about databases and how they are used. You will familiarize yourself with the differences between data management in Microsoft Access and Microsoft Excel. Finally, you will get a look ahead at the rest of the Access tutorial. Watch the video below to learn more about databases in Access. WHAT IS A DATABASE? A database is a collection of data that is stored in a computer system. Databases allow their users to enter, access, and analyze their data quickly and easily. They're such a useful tool that you see them all the time. Ever waited while a doctor's receptionist entered your personal information into a computer, or watched a store employee use a computer to see whether an item was in stock? If so, then you've seen a database in action. The easiest way to understand a database is to think of it as a collection of lists. Think about one of the databases we mentioned above: the database of patient information at a doctor's office. What lists are contained in a database like this? To start with, there's a list of patients' names. Then there's a list of past appointments, a list with medical history for each patient, a list of contact information, and so on. This is true of all databases, from the simplest to the most complex. For instance, if you like to bake you might decide to keep a database containing the types of cookies you know how to make and the friends you give these cookies to. This is one of the simplest databases imaginable. It contains two lists: a list of your friends, and a list of cookies. An illustration of two lists - www.office.com/setup However, if you were a professional baker, you would have many more lists to keep track of: a list of customers, a list of products sold, a list of prices, a list of orders, and so on.

www.office.com/setup Blogs: ML Gomes is getting a new PC running Windows 8, and wants to know which version of Microsoft Office is best for her needs Microsoft office - www.office.com/setup Blogs Which version of Microsoft Office is best with Windows 8? Photograph: Justin Sullivan/Getty Images Which version of Microsoft Office should I use on Windows 8? I am buying a new laptop and need to use Outlook. ML Gomes Microsoft usually brings out new versions of Office to match new versions of Windows, and Windows 8 is no exception. The new Office 2013 is designed to work with Windows 8, and both have a similar modern styling that puts the emphasis on your content rather than Microsoft's software. Also, both are designed to work with cloud (online) services, particularly Microsoft's SkyDrive. However, other things have changed now that Microsoft is not a software company but a cloud-based "devices and services company". As chief executive Steve Ballmer said last year, this "impacts how we run the company, how we develop new experiences, and how we take products to market for both consumers and businesses." Under the old system, you could buy a copy of Microsoft Office on DVD, and use it without an internet connection. Under the new system, you buy a Product Key, which is 25 alphanumeric characters long. Entering the code online enables you to download your copy of Office, or activate a free trial version pre-installed on your new PC. FREE OFFICE WEB APPS The good news is that under the new system, most home users don't need to pay anything for Microsoft Office: they can use the free, cloud-based service in the form of Microsoft Office web apps. Sign up for an email address at Outlook.com, and you get free web-based email, a contacts book (People), a calendar, and 7GB of online storage in SkyDrive. (Outlook.com has replaced Hotmail, so you can use a Hotmail address, if you already have one.) Log on, click SkyDrive, and you can create and edit files in the four main Of

WWW.OFFICE.COM/SETUP BLOGS: GO TEAM! THAT'S WHAT OFFICE 2016 IS BUILT TO ENCOURAGE, WITH NEW COLLABORATIVE TOOLS AND OTHER WAYS TO TIE WORKERS AND CONTENT TOGETHER. pcw office primary 2 - www.office.com/setup www.office.com/setup Blogs: Office 2016 is a major upgrade, but not in the way you'd first suppose. Just as Windows 10 ties notebooks, desktops, phones and tablets together, and adds a layer of intelligence, Office 2016 wants to connect you and your coworkers together, using some baked-in smarts to help you along. I tested the client-facing portion of Office 2016. Microsoft released the trial version of Office 2016 in March as a developer preview with a focus on administrative features (data loss protection, multi-factor authentication and more) that we didn't test. I've been using it since the consumer preview release in May. Microsoft seeded reviewers with a Microsoft Surface 3 with the "final code" upon it. That's a slight misnomer, as the Office 2016 apps upon it used the same version that Microsoft had tested with the public, with a few exceptions: Outlook was pre-populated with links and contacts of a virtual company to give reviewers the look and feel of Delve, Outlook's new Groups feature, and more. Office 2013 users can rest easy about one thing: Office 2016's applications are almost indistinguishable from their previous versions in look and feature set. To the basic Office apps, Microsoft has added its Sway app for light content creation, and the enterprise information aggregator, Delve. Collaboration in the cloud is the real difference with Office 2016. Office now encourages you to share documents online, in a collaborative workspace. Printing out a document and marking it up with a pen? Medieval. Even emailing copies back and forth is now tacitly discouraged. office 2016 review powerpoint demo shot - www.office.com/setupMicrosoft Microsoft says its new collaborative workflow reflects how people do things now, from study groups

www.office.com/setup Blogs: Office 365 is a subscription based package that buys you time limited access to a number of Microsoft services and software packages, including the latest desktop Office suite, an online version of Office, cloud storage, and premium mobile apps.Stop Bashing Microsoft: 5 Ways In Which They're Awesome Stop Bashing Microsoft: 5 Ways In Which They're AwesomeMicrosoft doesn't always get fair treatment. When it comes down to it, they're a pretty awesome company. There's been enough Microsoft bashing, now it's time for some love.READ MORE Office 365 follows a business model known as Software as a Service (SaaS), which has commonly been used for deploying enterprise software. With subscription-based services like Spotify, Napster, or Amazon Prime, it has found its way into the consumer software market some time ago. Does Office 365 provide enough value to be worth the money? CAN YOU STILL USE IT ON YOUR DESKTOP? Yes, absolutely! Microsoft isn't moving Office entirely into the cloud just yet. While you can access Office Online via the browser and store your documents on OneDrive, Office 365 offers many other ways to access and edit your documents. The current package of Office 365 includes the Office 2013 desktop suite (Office 2011 for Mac users). In the summer or fall of this year, you will be able to upgrade to Office 2016.Don't Pay For Word! 5 Reasons You Should Use Office Online Don't Pay For Word! 5 Reasons You Should Use Office OnlineOffice Online is the free and cloud-connected version of Microsoft Office. Limitations are compensated by features, useful even to users of desktop Office. Best of all is itsREAD MORE Microsoft Office - www.office.com/setup WHAT IS INCLUDED & WHAT IS THE PRICE TAG? The exact composition of the package depends on the Office flavor you choose. Office 365 Home, Office 365 Personal, and Office 365 University include the following software: Word Excel PowerPoint OneNote (now free for everyone) Outlook Publ