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www.office.com/setup Blogs: I've been installing Office 2013 on a lot of computers lately and I've ran into quite a few problems along the way. From annoying messages like "Sorry we ran into a problem" and "Something went wrong" to slow downloads, hanging at certain percentages during the install, it's been typical Microsoft problems all along the way. If you've been trying to install Office 2013 on Windows 8 or Windows 7 and you're running into issues, I'm going to try and give you as many possible solutions as I could find. If you run into a different issue not mentioned here, feel free to post a comment and let us know. It's also worth noting that you can't install Office 2013 on Windows Vista or Windows XP, it's just not possible. You'll get an error message like: This is not a valid Win32 application or We are sorry, you couldn't install your Office product because you don't have a modern Windows operating system. You need Microsoft windows 7 (or newer) to install this product or The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNERL32.dll Now let's talk about some of the problems that can occur when installing Office 2013 on Windows 7 and Windows 8. FIX "SOMETHING WENT WRONG" OFFICE 2013 You might get this error if a first installation stalled and you ended up starting a second installation over the first one. You might also get this error if the computer restarted for some reason before the installation was finished. In this case, you should go to the Control Panel, click on Microsoft Office 2013 or Microsoft Office 365 and click on Change. Office 2013 change - www.office.com/setup Blogs Depending on your version of Office installed, you should either see an option called Repair or Online Repair. If you have Office 365, you'll see Online Repair and then the Repair option. Office 2013 repair - www.office.com/setup Blogs If, for some reason, this fails or

WWW.OFFICE.COM/SETUP BLOGS: HAVE YOU EVER GOTTEN THIS ERROR MESSAGE? MICROSOFT TELLS YOU, "SORRY, SOMETHING WENT WRONG," BUT YOU DON'T KNOW THE BEST, MOST EFFECTIVE WAY TO TROUBLESHOOT THE PROBLEM. www.office.com/setup Blogs: great way to rescue your PC now We know this error can be frustrating. If you've gotten the "something went wrong" error during an Office 365/Office 2013 (or 2016) installation, we want to help! First, go to this Microsoft troubleshooting article and run the "Fix it" tool. This automated tool will take you through a process of uninstalling Office so you can re-install a clean version. Tip: we've seen the advice to NOT use Internet Explorer to run the tool, but rather another browser like Chrome or Firefox, so you can keep it running even when other Windows applications need to close. Be sure to select "Apply this fix" when offered. Once you're done running the Fix it tool, restart your computer and try re-installing Office. Often, this fix will suffice. If not, move on to alternate methods: Check your internet connection. Make sure you're not on a limited connection and your router's firmware is up to date (to do this, you may need to check with your router manufacturer). Clear your browser cookies & cache and reset Internet Explorer settings. Make sure you've removed older versions of Office. Uninstall earlier Office versions from the Control Panel, or visit this article for more help: How to uninstall Office 2003, Office 2007 or Office 2010 suites if you cannot uninstall it from Control Panel. Temporarily disable your antivirus software. Hopefully you're on your way with Office! But if these solutions don't work, you can find more detailed instructions in this Microsoft support article. If you still need help, post a topic on the Office 365 Community forum.