Group items tagged

Mr. Joshi (the head of Hewlett-Packard's $24 billion printing empire) has spent years disputing the notion that people will print less as they do more on their hand-held devices. This week, he will see his ideas put into action as H.P. introduces a fleet of printers with Web access, their own e-mail addresses and touch screens. These products should open up new ways for people to print from Web services like Google Docs, and from smartphones and devices like the iPad from Apple. Mr. Joshi is going back to his roots as an engineer - as a young H.P. researcher, he figured out a way to make ink cartridges fire 45 million drops - and relying on new technologies, not slick marketing. But still, he will have to prove that customers will change their behavior and print more if given the right tools. That, Mr. Reitzes said, is crucial to how investors will evaluate the long-term prospects of H.P. "Investors are worried about printing," he said. "It's really important that they get this right." As the world's largest technology company, H.P. sells a wide variety of products but got much of its profit from printers and their pricey ink. More recently, H.P. has built up a large technology services arm as well, which has helped round out its business. But the printing division accounts for about a fifth of its revenue and a third of its profits. The new printers - which build on a limited experiment last year - will range in price from $99 to about $400. Every one will come with what H.P. executives billed as a breakthrough feature - its very own e-mail address. H.P.'s engineers hit on the e-mail address as an easy, familiar way for people to send print jobs to the Web-ready printers. You can, for example, take a photo with a phone, e-mail it to your printer's address and have the printout waiting for you at home. Or, you can share the printer's e-mail address with family and friends. This means that someone can buy Grandma a Web-ready printe

Interestingly, Canon is changing its usual stance of focusing on its own core competencies. With its takeover offer of Océ, it aims to be a key player in the photocopier and printer industry. Quite different from its former approach of focusing on the inner engine of such products, selling or licensing it to other firms, and attempting some limited forward integration in order to avoid double marginalization. It is likely that Canon is recognizing that future value lies in services, and not simply in manufacturing