kniha: Jono Bacon - Dealing With Disrespect - 2 views
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Peter Vojtek on 17 Jun 14volne dostupna knizka. povazujem knizku za prinosnu pre tych ktoria komunikuju so zakaznikmi (tech support). Dealing With Disrespect is a short, simple to read, free book that provides a straight-forward guide for handling this kind of challenging feedback, picking out the legitimate criticism to learn from, and how to not just ignore the haters, but how to manage them. The book helps put all communication, whether on or offline, into perspective and helps you to become a better communicator yourself.