Group items tagged

To smiley or not to smiley, that is the question.

Signing Off

Signature blocks can be helpful

run the risk of becoming weighty anchors

Second Thoughts

typos

Why Highlight a Negative?

A preset message stating, "Sent from my iPhone/BlackBerry, etc." is fine to use.

Going Offline

Lastly, there comes a time in every inbox when reply or forward won't suffice. If a conversation is going downhill fast, pick up the phone or set an in-person meeting. Research has shown we default to a negative interpretation of others' words when we don't have their tone of voice or body language to make their meaning clear

the recipient is still worth a salutation and closing: "Dear" remains both standard and formal, "Hello" is professional and friendly, "Hi" is casual and conversational.

Follow the same pattern in an email that you would face-to-face if your new client has been introduced to you as Brian, or if that is what the rest of the team calls him, you don't need to revert to Mr Carson in a follow-up email.