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shared by Thu Tran on 14 Sep 11 - No Cached

I worried about being seen as too young, or too brown, or too female, or too uneducated to offer the solution to the group.
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But mostly, I worried about being... too wrong.
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the plan seems crazy and the issue is Z, but since it's plain to me, well they must see it too.
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...4 more annotations...
As Lincoln said, better to keep silent and be thought a fool, than speak up and remove all doubt. And so, in the end, 99 times out of 100, we choose silence
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When we are silent, we are hurting the outcome
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This is the problem" which can risk looking the fool and quite possibly pissing someone off, ask this: "Could it be ...that this is the problem?" "Could it be" is a conversation starter, rather than an assertion
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Could it be....you're ready to speak up?
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shared by Trevor Sweetland on 14 Dec 11 - No Cached

shared by Thu Tran on 04 Oct 11 - No Cached

when a user is given too many choices, it makes it harder for the user to make any choices
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if it seems difficult to you, imagine what it will be like for a novice
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"Only click the button once or you will be charged twice." Really? The developer of this site couldn’t take the time to disable that button after it was pressed?
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...4 more annotations...
“We may not always get it right, but we make sure you get it wrong the same way each time.”
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Once a user does something one way, he expects that the next process will be done in a similar manner
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Speak your real user's language
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Developers, UX Is Your Business Too!
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shared by Matt Haines on 15 Sep 11 - No Cached

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