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Contents contributed and discussions participated by uhey77

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Airbnb apologizes to hosts, dedicates $250M to coronavirus-related cancelations | Phocu... - 0 views

www.phocuswire.com/n-for-coronavirus-cancelations travel hotel business
shared by uhey77 on 09 Apr 20 - No Cached
  • Following the World Health Organization’s declaration of a pandemic on March 11, Airbnb instated a policy wherein guests would receive a full refund - regardless of host consent - on reservations with check-in dates between March 14 and April 14.
  • we couldn’t have guests and hosts feel pressured to put themselves into unsafe situations and create an additional public health hazard.
  • To that end, Chesky says Airbnb will pay $250 million to hosts to help cover the cost of coronavirus-related cancelations.
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  • Airbnb is also creating a $10 million Superhost Relief Fund, designed to assist Superhosts who need help paying their rent or mortgages, as well as long-tenured Experiences hosts.
  • Also expected in April is a way for guests to send financial support to hosts they’ve previously stayed with,
  • uhey77 on 09 Apr 20
     
    Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.
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Connect with Gen Z travelers in a disruptive world | PhocusWire - 0 views

www.phocuswire.com/nnect-Gen-Z-travelers-Facebook travel technology
shared by uhey77 on 31 Mar 20 - No Cached
  • Technology delivers a world of travel options right to a traveler's fingertips. They go online to find inspiration on social media, choose the right vacation, compare deals, book trips and enhance their experience during their trip.
  • 61% of US 18–34-year-old travelers surveyed were more likely to stay loyal to a travel brand that has an easy-to-use website or mobile app.
  • Inclusive, curious and community-oriented, Gen Zers are growing in population and spending power. Understanding their expectations will be key to winning tomorrow.
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  • Gen Z is the future, and travel brands that start to organize around their behaviors now will win with tomorrow’s most valuable customers.
  • They are adapting quickly, testing, iterating and measuring. These brands embrace best practices that leading disruptor brands have successfully embraced to drive incredible growth.
  • Stay ahead of the customer landscape:
  • Explore mission-driven marketing:
  • Build a brand community:
  • Leverage machine learning:
  • Move toward better measurement:
  • Break through with creative:
  • Travel brands, from traditional airlines to online booking agencies, can make great progress by exploring leading disruptors’ best practices and applying the right ones for their businesses.
  • uhey77 on 31 Mar 20
     
    It's clear that travel companies need to meet customers where they are-on mobile and social platforms-with experiences that fit seamlessly into their lives. Gen Z is the future, and travel brands that start to organize around their behaviors now will win with tomorrow's most valuable customers.
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Expedia will refund hotel guests during COVID-19 outbreak regardless of existing bookin... - 0 views

www.phocuswire.com/edia-coronavirus-letter-hotels travel hotel technology
shared by uhey77 on 26 Mar 20 - No Cached
  • thousands of cancellations from guests due to the COVID-19 coronavirus.
  • Many travelers physically cannot or should not take their trips
  • Expedia Group created the Global Cancelation Waiver Program - a mechanism that will see every property in its portfolio automatically enrolled so that a guest's cancellation and refund can be issued if they wish to cancel a booking.
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  • global force majeure circumstances, we intend to enroll all partners with outstanding non-refundable prepaid bookings made prior to March 19th for stays between March 20 and April 30, 2020 into the Global Cancellation Waiver Program."
  • uhey77 on 26 Mar 20
     
    Expedia Group is an American online travel shopping company for consumer and small business travel. Its websites, which are primarily travel fare aggregators and travel metasearch engines, include CarRentals.com, Expedia.com, HomeAway, Hotels.com.This decision is very understandable and kind for all the travelers.
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Changi Airport, Accenture create "digital factory" to improve airport experience and op... - 0 views

www.phocuswire.com/centure-innovation-partnership travel technology
shared by uhey77 on 17 Mar 20 - No Cached
  • Singapore’s Changi Airport Group (CAG), which operates the seventh busiest airport for international traffic and has received multiple awards for customer experience, has created a “digital factory” inside the airport to drive continued innovation.
  • “Picture a startup environment where employees begin by thinking about what the customer wants and work backwards from there - experimenting rapidly to develop innovative products and services,”
  • “DIVA is enabling CAG to re-evaluate how the airport operates and develop digital solutions to ensure that it remains a world-class leader.”
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  • “By establishing DIVA with Accenture, we hope to continue to foster a culture of innovation and experimentation, by injecting new ways of working within our organization,”
  • “DIVA is helping CAG implement digital innovations, at speed and at scale, at the enterprise level, serving all CAG departments, including commercial, operations, engineering, IT and corporate marketing and communications.”
  • uhey77 on 17 Mar 20
     
    Singapore's Changi Airport Group (CAG), which operates the seventh busiest airport for international traffic and has received multiple awards for customer experience, has created a "digital factory" inside the airport to drive continued innovation. Staff use tools such as artificial intelligence, big data and analytics, the internet of things and digital marketing in tandem with design, prototyping and experimentation to create new solutions to improve both the traveler experience and the airport's operations.
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COVID-19 and the global hotel industry: A roadmap to recovery, part 1 | PhocusWire - 0 views

www.phocuswire.com/s-global-hotel-strategy-part-1 hotel travel
shared by uhey77 on 10 Mar 20 - No Cached
  • the sudden COVID-19 coronavirus outbreak hit the “pause button” hard -full stop
  • The Chinese Center for Recreation and Tourism Research has estimated the total loss of Chinese tourism this year could reach three trillion RMB yuan.
  • the size of the hotel industry has also changed dramatically, with the number of Chinese hotels in 2019 being 50 times that of 2003
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  • With the Chinese hotel industry currently on indefinite hiatus and many hotel employees already on mandatory leave, hoteliers across the mainland - as well as surrounding Asian markets and even the wider global industry to a growing extent - may find themselves in a state of confusion and panic. What’s important now is to remain calm and maintain rational thinking with a focus on long-term strategies that account for multiple possible outcomes.
  • Revenue management, sales and marketing
  • Keep a close eye on your hotel’s revenue budget and forecast and make appropriate adjustments.
  • Channels, communication and confidence: Maintain channel promotions and sales during the epidemic.
  • Right customer: Focus on consumer behavior patterns.
  • Currently, hotels analyze their competition intensely. In the future, hoteliers should supplement competitive analysis with deeper study, insight and research into the needs, expectation and satisfaction of their guests.
  • Right product: After the recovery period, the market segmentation will have seen significant change, and hotel management needs to make adjustments accordingly.
  • Self-services with artificial intelligence technologies to avoid facing other people. Room control via mobile app to avoid touching in-room buttons. Room cleaning by specifically trained/screened housekeepers. External-circulation fresh air system and floor drain to prevent aerosol infection. Individual body temperature checks.
  • Right price: Focus on your competitive set and market trends to make appropriate adjustments to your pricing strategy, and keep an eye on your competitors’ reactions, such as whether they remain open or not.
  • Based on many client-success stories, the automatic data analysis-based pricing approach will meet customer needs while helping maximize hotel revenue.
  • uhey77 on 10 Mar 20
     
    As we prepare for the potential spread of the COVID-19 virus, there are some precautions hotel managers and staff can take to improve guest and employee health and safety. Early evidence suggests that the virus that causes COVID-19 can spread more easily than the virus that causes seasonal influenza, and it appears that the COVID-19 disease is more deadly than seasonal influenza.
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TripActions launches payment service that connects to travel plans and policies | Phocu... - 0 views

www.phocuswire.com/ons-liquid-new-payment-product travel
shared by uhey77 on 02 Mar 20 - No Cached
  • natural progression
  • TripActions Liquid is the company’s new platform that provides both virtual and physical payment cards and is linked to TripActions’ travel system to streamline compliance, reconciliation and reporting.
  • We from day one have focused on the end user experience
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  • employees can have a TripActions Liquid physical card – operating on Visa’s network
  • The platform gives finance and travel managers a global view of bookings and payments in a single platform, and for travelers eliminates time spent on reimbursements.
  • nstitutions want to work with us, so definitely the terms around the interest rate and generally the terms of collaterals are very favorable because we as a business have pretty impressive numbers.
  • uhey77 on 02 Mar 20
     
    TripActions is a travel management company for businesses and business travelers. Booking and managing travel can be done on the web or via a smartphone app. To fund the credit service, TripActions has raised a debt facility of up to $500 million led by Silicon Valley Bank with participation from Goldman Sachs and Comerica Bank.
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Accor talks up loyalty deals, seeks new partners for some business elements | PhocusWire - 0 views

www.phocuswire.com/accor-full-year-2019 loyalty hotel business
shared by uhey77 on 26 Feb 20 - No Cached
  • Accor says it expects to see a doubling of revenue derived from partnerships every year between now and 2022, as it works towards a target in that area of €100 million.
  • Visa agreement is just a first step and brings the company into “a world where we were not.
  • urther travel partnerships, such its agreement with Air France for miles and points, and ride-hailing brand Grab, will go live in 2020.
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  • the company is thinking about the businesses in terms of three buckets and deciding what is s
  • rategic, where investment is needed and who will make the investment.
  • D-Edge will require investment, likely from private equity, with Accor letting go of about 40% but remaining as its “big industrial strategic partner.”
  • bringing forces together
  • minimum viable product is expected within 18 months, with Accor providing the capital expenditure needed to fund the project over the next four years.
  • minimal impact of “macro events” such as the Iraq war, SARS and the financial crisis on 2008 on the travel and tourism industry.
  • uhey77 on 26 Feb 20
     
    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the single largest hospitality company in Europe, and the sixth largest worldwide. Accor operates in 100 countries, with more than 4,800 hotels and 280,000 employees worldwide.
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Where are the new openings for startups in the travel industry? | PhocusWire - 0 views

www.phocuswire.com/slice-of-travel-technology-pie travel
shared by uhey77 on 18 Feb 20 - No Cached
  • The travel and tourism sector is estimated to be worth a huge $8.8 trillion every year,
  • Personalisation – a major focus for travel brands going into 2020.Tailored technology to cater for the world’s expanding active senior and special needs segments.Improving the traveler experience from end-to-end.
  • The key to creating a personalized experience is to understand the preference of the traveler explicitly or implicitly.
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  • There are huge opportunities for startups and innovators developing personalisation solutions, as travel companies are looking to increase their offering to customers.
  • ess tech-savvy than younger generations but have the time and the pocket to pursue unique experiences in new destinations.
  • Every traveler wants a smooth, seamless and enjoyable experience. The traveler’s end-to-end experience presents many opportunities to develop solutions at every stage.
  • The world of travel technology may seem like a saturated landscape for startups at first glance, however there are still numerous gaps and opportunities for new and improved travel solutions. 
  • uhey77 on 18 Feb 20
     
    This article mentioned that, most travelers are still seeking the ultimate, streamlined, end-to-end travel experience that is tailored as closely as possible to them. Any budding startups or entrepreneurs with a great idea have an amazing opportunity to establish themselves in the industry.
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How Kiwi.com is becoming the first virtual global supercarrier | PhocusWire - 0 views

www.phocuswire.com/ry-virtual-globla-supercarrier first virtual global
shared by uhey77 on 10 Feb 20 - No Cached
  • Today the company operates worldwide and aims to become the first Virtual Global Supercarrier.
  • The story of Kiwi.com started while booking flights.
  • In 2012, Dlouhý and Jozef Képesi, current chief technology officer at Kiwi.com, together founded the company. They started developing a unique flight combination algorithm. 
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  • In 2019 General Atlantic invested in Kiwi.com and supported Oliver with his vision for the future. The vision to become the first Virtual Global Supercarrier. 
  • Kiwi.com as the first Virtual Global Supercarrier
  • “The most fundamental change will be on how people are making their decisions. Now we see that trips are being planned weeks and months in advance - they have to, in order to find good prices and to plan their vacation at work.
  • Transforming into a Virtual Global Supercarrier, Kiwi.com will become the ultimate provider of transportation content, regardless of mode of transport, that will always find the best options to take the travelers from any A to any B, anywhere in the world.
  • covers transfers between different transport operators.
  • covers the expenses of a new ticket as well as hotel and food depending on the case. 
  • uhey77 on 10 Feb 20
     
    In the future, jobs will look different, allowing more and more people to work as digital nomads from anywhere in the world, including onboard planes thanks to the high-speed in-flight Internet. They will want to have a platform to be able to book any kind of transport, be it air, ground or sea on an on-demand basis. And this is exactly what kiwi.com is building with the Virtual Global Supercarrier.
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Despegar acquires Mexico's Best Day Travel Group for $136M | PhocusWire - 0 views

www.phocuswire.com/pegar-acquires-mexico-best-day Mexico travel
shared by uhey77 on 04 Feb 20 - No Cached
  • Argentina-based online travel agency Despegar is boosting its position in Mexico with the purchase of Best Day Travel Group for $136 million.
  • this makes the transaction the largest in the Latin American travel intermediary space in terms of revenue and will allow it to increase its revenues by 25%.
  • 75% of Best Day’s revenue is generated in Mexico
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  • 95% - of its revenue comes from the sale of packages, hotels and other travel products sold direct to consumers online and through call centers and at more than 200 kiosks.
  • “This is a significant milestone in our consolidation strategy that started with the acquisition of Viajes Falabella,” says Damian Scokin, CEO of Despegar.
  • We are acquiring a company with a solid strategic position and a successful track record that provides significant opportunities to strengthen Despegar’s presence in Mexico and to grow its business to customer value proposition.”
  • Despegar says a portion of the purchase price is payable on a deferred basis and includes a variable component of about +/- 10% based on future performance. The transaction is expected to close during the first half of 2020.
  • uhey77 on 04 Feb 20
     
    Founded in 1999, Despegar went public in 2017 and now operates in 20 countries. Despegar's unique competitive levers combined with Best Day's expertise in wholesale hotel offerings and destination services, will further enhance the value proposition. Best Day also has strong partnerships with leading travel vendors.
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Solo travel and its promising business opportunity | PhocusWire - 0 views

www.phocuswire.com/Solo-travel-deep-dive-Klook solo travel
shared by uhey77 on 28 Jan 20 - No Cached
  • Of the nearly 21,000 people we surveyed around the globe, 76% indicated that they have either traveled alone already or are considering it – regardless of age, gender and nationality. 
  • The vast majority of people are interested in traveling solo.
  • (53%)
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  • “me-time”
  • for self-care or to reward themselves
  • 40% of both Generation Z and Millennials said they were keen to “meet or date new people.”
  • 41% of Generation X and 37% of Baby Boomers said they are drawn to the “flexibility of traveling alone.”  
  • Asia are leading the solo travel trend
  • Korea (93%), Vietnam (84%), mainland China (84%), and Taiwan (84%)
  • With the rapid rise of solo travel around the world, the tours and activities sector is poised to grow dramatically in the coming years.
  • Klook is curating new experiences geared for independent travelers, as well as exploring innovative ways to connect like-minded people through technology.
  • uhey77 on 28 Jan 20
     
    Whether travelers are seeking freedom or flexibility, new friends or more "me-time," the solo travel market will only expand as more people begin to feel comfortable with the idea of exploring alone. Whether travelers are exploring on their own or hitting the road with loved ones, we're dedicated to helping them enjoy the best of every destination and feel part of a global tribe of curious, passionate explorers.
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Tech trends enabling customer acquisition and end-to-end engagement in 2020 | PhocusWire - 0 views

www.phocuswire.com/er-acquisition-engagement-2020 technology travel
shared by uhey77 on 21 Jan 20 - No Cached
  • In 2020 mobile will likely be the dominant source of traffic in the majority of countries around the world.
  • While mobile is now crucial for traffic, it is also growing in importance for conversions and sales.
  • In 2020 and beyond the focus will shift towards conversational and even transactional applications for voice technology.
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  • ~75% of leisure and ~80% of business) admitted they have booked and paid for travel on mobile at some stage. 
  • If providing an end-to-end customer experience is truly the problem the travel industry is trying to solve, the super app could be the solution.
  • The possibilities for artificial intelligence and machine learning in travel are immense.
  • forward-thinking travel brands focused on growth recognize the opportunities AI is creating for them in corporate travel.
  • an accelerated rate of change in the way travel is retailed and purchased online.
  • the future of customer acquisition will see the travel brands who undertake more targeted traveler engagement – and not the ones with the biggest budgets to spend on search tactics –win the customer.
  • Consumers want an experience that is transparent, immediate and connected 24/7. 
  • With the constant flow of new technologies behaviors have changed and consumers now expect to be able to interact with travel brands when they want, how they want, on the right channel, and at the right moment. 
  • uhey77 on 21 Jan 20
     
    Nowadays consumers want an experience that is transparent, immediate and connected 24/7. E-commerce travel companies need to change their focus which include wider choice of rich content, more comparable offerings, more focus on relevance than magnitude, and an increase in automation and personalization that enables customer self-service.
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Travel tech pros put sustainability behind economy as key challenges for 2020 | PhocusWire - 0 views

www.phocuswire.com/echnology-Europe-2020-research travel sustainability
shared by uhey77 on 15 Jan 20 - No Cached
  • Economic uncertainty is deemed to be the biggest challenge facing the travel industry, ahead of climate change and sustainability issues,
  • reveals that 53% of those polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%.
  • from introducing more energy efficient technologies, to utilizing big data in order to identify patterns of behavior that contribute most to climate change.”
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  • three quarters of respondents went on to say that knowledge and skills gaps are key factors limiting growth
  • 47% say customers are asking for more "eco-friendly, sustainable travel options
    • uhey77
      uhey77 on 15 Jan 20
       
      Sustainable travel is all about making simple choices in order to lessen negative impact on a given destination.
  • uhey77 on 15 Jan 20
     
    This article mentioned that economic uncertainty is regarded as the biggest challenge facing the travel industry, ahead of climate change and sustainability issues. 53% of people in Travel Technology Europe's survey polled put economic conditions at the top of the list of concerns followed by sustainable travel at 45% and climate change at 44%. The survey also found that cybersecurity remains a worry, with 20% citing it as a key challenge in 2020.
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