Part I: AI, facial recognition and hotel robots march into 2019 | Travel Industry News ... - 0 views
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Hangzhou Marriott Hotel Qianjiang and Sanya
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Marriott Hotel Dadonghai Bay, started last year to use facial recognition technology to check-
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Globally, by 2020 travel is expected to have the highest percentage of online payments of any industry
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the next generation of technology is moving across the hospitality industry, with facial recognition, virtual reality and biometrics expected to be mainstream by 2025.
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anticipated to increase hotel revenues by over 10% and reduce costs by more than 15%…”
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Marriott, Hilton and Accor, for three, are already investing in this transformation
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“I’ve had loads of people come to talk to me about robots and all sorts of things, but for me it takes the personality out of hospitality,”
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believes there is “absolutely a place for automation”
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Hotels are starting to see a trend in high technology that are becoming more appealing to guests. Two hotels in China began using facial recognition to check in there guests in 2018. The article states that because of the good feedback from guests that enjoy these high-tech hotels, this technology will become mainstream in the hospitality industry by 2025. Despite all of the excitement behind the new facial recognition and the big role artificial intelligence will play in hotels, some industry professionals believe that it takes the personality out of the hospitality industry.
