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Home/ Hospitality Technology/ Contents contributed and discussions participated by Ruoxi Wang

Contents contributed and discussions participated by Ruoxi Wang

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The HRIS solution - Express Hospitality - 0 views

  • The Human Resource Information System (HRIS) is a software, an online solution for the data entry, data tracking, and data information needs of the Human Resources (HR) and management functions within a business. Normally packaged as a data base, hundreds of companies sell some form of HRIS and every HRIS has different capabilities.
  • Information technology assists HR in managing both a sea of information and the money spent on benefits plans. Today’s CEO will want to know what percentage of the HR department is contributing to shareholder value in a clear and unambiguous manner just as he does of other departments. In order to achieve this, HR will need to become far more clear about how to measure their contributions and will definitely need a different level of sophistication in its tools to achieve this.
  • Future of human resources analysis has to be linked to other key performance indicators such as revenue and profitability. HR professionals must understand the organisation’s business plans and the operational, financial and customer-facing goals they are expected to achieve. Then they should associate these goals with the existing workforce metrics.
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  • New business intelligence technologies offer HR departments the ability to invest in Human Capital Management analytics solutions designed to yield the insights essential for making informed decisions on HR. Business intelligence allows HR departments to become a strategic asset within the organisation. It helps the HR department make key decisions around recruitment, planning, and budgeting to support the strategic goals.
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    The article described how HRIS is important and useful to a company. Usually, it can help manage kinds of HR related information; it can help with hire, training and measuring. But this article also referred that it can manage the money spent on benefit plans. Today's CEO need to know how much the HR can contribute to the shareholder.So future of HR analysis has to be linked to other key performance indicators such as revenue and profitability and investing in new HRIS software is need of the hour.
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Facility Management ERP software for hospitality management, hotel and Restaurant Manag... - 0 views

  • Whether you are into hospitality & housekeeping, guarding & security or maintenance & engineering services, you actually put the smile back on customers’ faces. However, this is no easy task. You need to manage major roadblocks like attrition, disconnect between operations and payroll, service continuity, on-time and accurate billing, compliance, etc., which hamper your day-to-day operations and strategic growth. Allow Abaris to transform your business process, to accelerate your success.
  • We cater to different segments in this industry, namely: Hospitality/ Housekeeping Services – Hospitality/ Housekeeping Service Providers can manage all aspects of their business including lead management, sales, operations scheduling and billing, to contract termination. They can benefit from special features such as zone-based deployment to sites, and Rostering to improve employee-wise plans.
  • Security/Guarding Services – Security and Guarding Service Providers can use Abaris ERP on Cloud to mount hurdles specific to their industry, often characterized by unorganized departments spanning multiple sites & customers, and complex processes. Apart from a complete view and integrated management of their business, they can also improve resource deployment and timely billing.
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  • Maintenance & Engineering Services – Maintenance and Engineering Service Providers can benefit from the end-to-end process management capabilities of Abaris ERP on Cloud to improve service to customers, maximize resource utilization, reduce downtime disruptions, and issue prompt and accurate bills.
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    Good facility management of a hotel can make the service indispensable and delight the customers. But it's not a easy work. It is related to almost every department of a hotel. Abaris came up with a facility management solution on cloud. The solution mainly focus on three parts, which are housekeeping service, security services and maintenance & engineering services. With its help, a hotel can change its way to operate the business and ensure integration between operations and back-office departments. As a result, it can provide perfect service to meet customer requirements.
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Hospitality Biz India :: Importance of e-marketing - Sudhanshu Kumar Singh, Group Gener... - 0 views

  • E-Marketing, also called Online Marketing, Internet marketing, I-marketing, web marketing, etc., plays an important role in maintaining hotel revenue as well as occupancy. Several aspects like Search Engine Optimisation (SEO), Social Media Optimisation (SMO), Search Engine Marketing (SEM), Email Marketing , Portal Marketing, Mobile App, Mobile Website, Website Maintenance, Future E-Marketing v/s Offline Marketing have been touched upon in this article in order to give an insight into the strategic importance and role E-marketing can play.  
  • Future of Online Marketing v/s Offline MarketingGrowth of online marketing was low in the initial years due to inhibitions, but it is now growing with extraordinary pace as the confidence of Indian buyers is increasing gradually. Seeing the current behaviour of Indian buyers, online experts estimated that the trend of online marketing will become a basic phenomenon among buyers in coming years. The present and future e-marketers are keeping their eyes on the Indian market trends and studying the consumer behaviour for creating best and attractive deals potential clients.
  • Portal Marketing: Another form of online revenue sharing consists in people working together and registering online in a way similar to that of a corporation and sharing the proceeds. A third form of revenue sharing on the Internet consists of enticing Internet users to sign up and create content by offering a share of advertising revenue.
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  • Mobile App: It is mobile application software designed to run on smartphones, tablet computers and other mobile devices. It is usually available through application distribution platforms, which are typically operated by the owner of the mobile operating system, such as the Apple App Store, Google Play, Windows Phone Store, and Blackberry App World. Some apps are free, while others must be purchased.
  • Mobile Website: It helps access the world wide web, i.e. the use of browser-based Internet services, from a hand held mobile device, such as a smartphone, a feature phone or a tablet computer, connected to a mobile network or other wireless network.
  • Website Monitoring: This is often used by businesses to ensure that their sites are live and responding. Website monitoring companies that offer website performance monitoring allow businesses to simulate the actions of thousands of visitors to a website and observe how it responds. They also simulate visitors across multiple geographies and servers Internet connections, some monitoring companies can test and display performance data globally in a single view. Performance monitoring tools send out alerts when pages or parts of a website malfunction, which allows the webmaster to correct issues faster.
  • Channel Manager: It helps hoteliers practise a sophisticated pricing strategy with relative ease. It will ensure appropriate responses to the changing market conditions and improve revenue through early identification of sales and promotional needs. In simple words, you will be able to sell rooms to the right guests at the right time at a right price. This will significantly increase the revenue generation capability of a hotel and increase efficiency. Stop overbooking with automatic update rates and inventory across all your multiple channels/travel websites.
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    This article introduced the importance of e-marketing in today's internet time and in the future. This kind of marketing is growing rapidly. Including the use of portal marketing, mobile app, mobile websites, and so on. The author was from India. He said online marketing will grow dynamically in India, especially in hospitality industry. I think it's not only for India, for the developed countries, a media plan for any service industry product has online e-marketing as the first channel to reach the target audience.
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The Technology You Need in Today's Meeting Industry | UniFocus - 0 views

  • According to "The Economic Significance of Meetings to the U.S. Economy", the first of its kind quantitative research-based analysis on the subject, meetings and conventions support over 1.7 million jobs throughout the U.S. alone. The 1.8 million recorded meetings and conventions held throughout the country in 2011 directly contributed an excess of $106 billion dollars to the Gross Domestic Product with all indicators pointing towards industry growth between 2012 -2020. In essence, meetings mean business…..Big Business!
  • When asked how planners prefer to communicate with their venue partners, the overwhelming response was: electronically (laptops, tablets and smartphones).
  • Planners’ opinions of the technology most important to them for choosing a meeting/event venue in 2013 yielded the following results: High Speed Wi-Fi accessibility Web Conferencing Video Conferencing Although not as important as the above, planners also indicated that the following technologies were also of importance depending on the nature of the meeting/event: Virtual Meeting Environments Portable Audio/Visual Electronic Way-Finding Signage
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  • With 83% of meeting planners agreeing that video conferencing is poised to become a must have for venues over the next 2 to 3 years, the question that arises is, “how will meetings/events be evolving in the near future?” Recognizing that the majority of planners do not believe that technological advancements are likely to reduce the need for in-person meetings, if the attitudes of meeting planners’ technological demands persist, and hotels/venues embrace higher technology, they can stay ahead of the curve.
  • It is safe to say that in today’s ever growing International Meeting and Convention Industry, venues that continue to advance their technological assets will continue to enjoy a competitive advantage over those that go without. Yet, those venues that proactively integrate their technologies with their positioning and pricing strategies will be best set to see their competitive advantages continually sustained.
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    Meeting industry is fast growing industry in nowadays. It can generate a lot of revenues and provide a large amount of job opportunities for the nation. And the trend of this industry is technology based. Meeting planers and suppliers prefer electronically communication. And video conference is becoming more and more popular. It is safe to say that in today' meeting and convention industry, venues that continues to advance their technological assets will continue to enjoy a competitive advantages over those that go without.
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Unlocking the future: Hotels to see new security technology - Hospitality Portal - Hote... - 1 views

  • Your mobile can now literally be the key to your future and open many doors, thanks to a new technology that can have your cellphone talking to your locks.
  • Frequent travellers can now skip the check-in and check-out process into hotels, collecting keys at reception counters and spending time in lounges paying bills, thanks to Near Field Communication technology that makes mobiles do your work, says Sanjeev Anand, sales and key accounts manager, India, of VingCard Elsafe, supplier of hospitality security solutions worldwide.
  • His entry is automatically recorded on the front desk.
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  • The technology enables a user with an NFC-enabled mobile and a booking in an NFC-enabled hotel to breeze in and out, sans all hassles. After initial booking on arrival by flight, train or bus, the traveller's mobile is automatically loaded with an electronic wallet and encrypted code and hotel room number.
  • It can also be used to pay bills in his room or at the lobby kiosk without wasting time at the counter or stepping out of a room early to complete all formalities and hurrying to catch a flight or train.
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    This is an amazing technology. A customer can use his cellphone to do the reservation, check-in, enter the room and pay the bill. If  this technology can be widely used in this industry. It really can bring a lot of convenience to both the hotels and the customers. It is also very safe, because only your cellphone can open your room and the cellphone is also a identification of a customer. But there are two concerns. First is the cost of this technology and the hardware. It can be too much to afford for the hotels. Second, is it really that safety. What if someone lose his mobile?
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What's Driving IT Investment in 2011? | News | Hospitality Magazine (HT) - 2 views

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    The article analyzed why hotels do investment to It in 2011. It concluded three main reasons, which are elevating the guest experience, empowering the mobile worker, and enabling operational efficiency. It's already 2013 now and things can become different. Hotels should invent carefully according to its specific necessary and customers' necessary.
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[Update] Global Hospitality Accounting System Project - HFTP Connect - 0 views

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    Hospitality Financial and technology professionals was developing a global hospitality accounting system in the past year. Their fist step is to cover the UK and continental Europe. The second step is to do search about South and central America and cover them. The third step will begin for China and India, and the last two segments will be Russia and North America. This is quite a large program. If the program was completed, a globally accepted method that financial professional, ownership structure, investors and benchmarking information services can use to support  efficient operations will be formed, and a globally accepted method to monitor investment performance from region to region will also be formed.
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StartupNation » Benefits of a POS System for your Hospitality-based Business - 0 views

  • “POS” is an abbreviation for “point-of-sale-” the most basic POS systems calculate payment amounts and process customer payments, similar to a cash register. However, they aren’t just calculators. Most hospitality-based systems use POS systems in order to track inventory and labor costs, forecast business volumes and spot problems quickly.
  • You can also use them to plan schedules and communicate to other areas of the business.
  • Better transaction processing: Business POS systems process transactions much more quickly and with fewer errors than lower-tech methods.
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  • Easy record storage: Using a POS system is a better way to keep records: since transaction information is stored electronically, there’s no need to save paper receipts or sales slips.
  • Information management: Retail business owners know never to underestimate the importance of good inventory management.
  • Cost savings: The chief reason most businesses switch to a POS system is cost savings.
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    Although a POS system is a big investment. You need to purchase the new system, train the employee and maintain the system. But the system indeed can provide a lot of benefits.It can not only calculate payment and process customer payments, but also track the invenyory and labor costs. They still can manage the information and save cost.
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Pro and Cons of Web Based Versus Server Based Property Management Systems - 0 views

  • There are pros and cons to each, it depends entirely on your business needs and situation as well as your budget, and which property management system offers your business the best all round solution based on your business requirements.
  • Your business needs should have been determined prior or during the first stages of the system evaluation process. 
  • With Web based hosted solution property management systems now being readily available, reliable and proven, having a server based system with data located on-site may no longer be deemed an advantage.
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  • For both web and server based, if someone has unauthorized access to the property management system then your data/guest data is not secure.
  • There are both server based and web based systems that meet the Payment Card Industry, Data security standards so I can't say one is more secure than the other.  It would however be advisable that the property management system you decide to purchase meets the payment card industry data security standards.
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    This article introduced what are web-based and server-based management system and the pros and cons of each. We can not say which one is better. But a hotel need to consider its specific business requirements and budgets when choosing one. Either one can cause security problem, and security is already not an advantage of server-based management system now. What the hotel should do is to ensure their management system meet the industry data security standards.
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Environmental Initiatives - Marriott News Center - 0 views

  • The company formed an Executive Green Council in 2007 to catalyze sustainability beyond water and energy conservation and collaborated with Conservation International, a global environmental NGO based in Northern Virginia, to set the following goals:
  • Marriott’s Spirit to Preserve® Goals:  • Further reduce energy and water consumption by 25 percent per available room by 2017;• Expand our green hotel development ten-fold in five years;• Green our multi-billion dollar supply chain;• Educate and inspire associates and guests to support the environment;• Address environmental challenges through innovative conservation initiatives including rainforest protection and water conservation.
  • In China, Marriott is helping to safeguard fresh water. The company is investing $500,000 over two years to support a vital water conservation program that helps protect the largest source of fresh water on the planet.
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  • Marriott believes its commitment to social responsibility contributes to its growth and development, as well as the company’s culture. Marriott has been ranked one of Newsweek's "The Greenest Big Companies," and has been recognized for its environmental leadership in the hotel industry by several groups, including Ceres, an alliance of investors and environmentalists; the non-profit organization ClimateCounts.org; and Travel + Leisure magazine.
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    This article described the goal of Marriott's environmental initiatives goals and what did they do in all over the world. Marriott plays a leading role in the environmental initiatives in the industry. It can reduce wastes and costs. What's more, it can improve the image of the firm. I think other hotel chains should learn form Marriott and set up their image. This can not only help protect our world and life but also make a great contribution to the development of the company.
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Disadvantages of GDS - 0 views

  • The price of GDS’s alone is a deterrent for many properties.
  • Retaining customers is more important than bringing in new ones.
  • Despite their ability to connect agents with properties, it is ineffective if neither party uses it.
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  • One of the benefits of a GDS is that it catches the corporate traveler segment, but business travel growth is slowing.
  • Many airlines have rallied against GDS’s, claiming that the fees are unreasonable.
  • A GDS isn’t the only answer to managing bookings and some properties are finding that a GDS is not right for them. There are plenty of options – and while none of them may be perfect, one of them will be right for your property.
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    Although GDS is now a widely used way to promote sales in nowadays' airline and hotel industry, there are still some disadvantages. This article summarized five main concerns when a company choose a GDS, which are money, priorities, industry stagnation, declining, and controversy. GDS is not always the right answer, a company should make the right decision according to its specific situation.
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http://www.hospitalityupgrade.com/_files/File_Articles/Spr03-Telecom.pdf - 0 views

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    The PDF can not be highlighted. Here is the summary. This article described the development of telecommunication skill in the hotel industry. It compared the telecommunication with the past communication skill. It told us what the telecommunication skill can bring to the industry, especially to the customers of this industry. At last, according to the development of the technology and the customers' need, hotels should come up with new plan of the service.
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Advanced Hotel Marketing Software WIHPConnect Opened for Beta Testers - 0 views

  • Designed to boost direct bookings and reach hotel guests across all marketing channels—web, mobile, and social — WIHPConnect, the most complete software as a service marketing platform for hoteliers, launched today in private beta.
  • Beta testers get early access to the most advanced features of the software at no cost, which empowers them to make the most of their marketing campaigns right in time for the Fall tourist rush for special seasonal events
  • A cloud-based solution, WIHPConnect is the most advanced digital marketing software on the market, offering hoteliers significant competitive advantages over existing resources.
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    This kind of advanced software provide the hoteliers with a good way to do the marketing research and do the analysis. All the hotels can get benefit. Even more, the customers can improve their experience if the hotels do a good job on marketing.
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