Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by rhoff019

Contents contributed and discussions participated by rhoff019

rhoff019

Event Management Software Sales to Flatten Due to COVID-19 Pandemic; Key Market Players... - 0 views

  • The event management software market is anticipated to witness significant growth during the forecast period, owing to increasing use of social media and proliferation of smartphone usage and rising usage of event management software platforms.
  • The companies have started promoting event management software to improve the efficiency of their events business. These event management software platforms help organisers to increase the number of attendees through social media such as Facebook, Twitter and LinkedIn as well as they help in increasing the sale of tickets by the event management software market.
  • The event management software market is classified on the basis of component type, deployment type, organization size, end users and region. On the basis of deployment type, the global event management software market is segmented into cloud deployment type and on-premise deployment type of the event management software market. On the basis of organization size the global event management software market is segmented into small enterprise, medium enterprise and large enterprise.
  • ...2 more annotations...
  • The event management software market study discusses the key trends within countries contributing to growth of the market, as well as analyses degree at which drivers are influencing the market in each region. The key regions and countries assessed in the event management software market report include North America (U.S., Canada), Latin America (Mexico, Brazil and Rest of Latin America), Western Europe (Germany, UK, France, Spain, Italy, , Nordic, Benelux and Rest of Western Europe) Eastern Europe (Russia, Poland and Eastern Europe) APEJ (China, India, ASEAN, A & NZ, and Rest of APAC), Japan and MEA (North Africa, South Africa, GCC, and Rest of MEA) in the  global event management software market report.
  • The key competitors covered are Zoho Corporation Pvt. Ltd., Cvent, Inc., Bizzabo Inc., Eventbrite, Inc., Eventzilla, etouches Inc., Zerista, Certain Inc., Ungerboeck Software International, Social Tables, Gather Technologies, Inc. and Xing Events.
  •  
    After the COVID-19 pandemic, the event registration industry is expected to boom once large scale events restart. Much of this is attributed to social media like Facebook, Twitter, and LinkedIn. It is believed that due to the increasing use of social media and smartphones that event registration software will become more apparent in the event industry than it already is.
rhoff019

Council Post: Cybersecurity As We Know It Is About To Change - 0 views

  • the global cybersecurity market is set to increase to $270 billion by 2026. This signals the priority boardrooms have placed on cyber risk management even as digital transformation takes place en masse.
  • COVID-19 has become the catalyst to trigger change in the ways we manage and operate technology.
  • Virtual desktops emulate a computer system so that IT can control access as such adding input/output devices as well as software and applications. This could become an important control point when remote workers are operating outside the safety of a corporate network.
  • ...15 more annotations...
  • Telecommuting Is The Only Way Of Working For Many
  • With the remote working concept taking center stage, re-evaluation of these policies is needed to address the new cyberthreats.
  • With millions of employees working from home, hackers’ focus has shifted from enterprise to remote working individuals. To handle the menace that exists in cyberspace, decentralized cybersecurity will rise where greater emphasis will be placed on data sources such as actual remote employees themselves.
  • User access controls have largely revolved around single or two-factor authentication. These methods rely on “something you know (username)” and “something you have (password).”
  • This means identity protection will be a top priority, and the best defense should involve building authentication systems that focus on “who you are.” This would require advanced biometric solutions such as fingerprint/thumbprint/handprint, retina, iris, voice and other facial recognition technologies.
  • The current state of privacy regulations is designed around the enterprise network and building the proverbial wall to keep sensitive data out of prying eyes.
  • With swift digitalization, security controls will shift to data sources, similar to the trend witnessed in IoT.
  • From a risk management perspective, global privacy policies will need to encapsulate standard operating procedures regarding BYOD, GDPR compliance and state privacy laws.
  • The shift to cloud services offers employees, customers, suppliers and everyone else across the ecosystem a seamless and frictionless way to access data and applications. Remote access by various users would compound security challenges and present many new potential attack vectors. In the post-pandemic world, IT resources could shift toward data, particularly keeping data secure across cloud platforms.
  • This will facilitate cybersecurity teams to apply varied access controls and demarcate data storage to minimize the risk of cyber intrusion and data breach.
  • Innovative technologies such as ML/AI and AR/VR will see greater adoption. As we have already witnessed, video conferencing applications will continue to rise as non-contact interactions surge.
  • Sectors such as retail, hospitality and manufacturing will layer their adoption of robotics with added AR/VR capabilities.
  • Cybersecurity teams that are saddled with an events-based approach will be overly burdened with triages when a cyber breach occurs. By embracing an intelligence-driven approach, businesses can digitalize confidently with external threat intelligence as the guiding beacon.
  • Social engineering techniques to trick untrained and unsuspecting employees, third parties and contractors into releasing confidential information or letting an intruder into a corporate network will also intensify accordingly.
  • Cybersecurity awareness training for people across the entire supply chain and ecosystem will prevail.
  •  
    By 2026, the investment in cybersecurity will increase to $270 billion globally. After the COVID-19 pandemic companies will need to reevaluate their cybersecurity systems to adapt to telecommuting as many companies will have some of their employees working from home. Biometric security such as a fingerprint or iris scan will become more common as the typical password will no longer be as secure as it once was.
rhoff019

Technology In The Front, Nothing In The Back? | By Kristin Carville - Hospitality Net - 0 views

  • In some cases, the reason is that hotels are unaware of the various technology available that can assist them in these areas. In other cases, it's because the attitude towards spending money and/or time on technology is still rather reserved.
  • Visualize supervisors finding out that a room is ready to be inspected the moment the housekeeper has finished cleaning it. Imagine being able to know exactly how long a housekeeper took to clean a room and whether the quality of work meets the hotel's standards. Perhaps, you want to be able to know exactly who is fulfilling a guest request when it comes in, and the status of progress? Or you want to find a guest's bags without having to visit all 5 rooms that are being used for storage? Or maybe you want to be able to track how your preventive maintenance is going.
  • The great news is that there are already technology solutions out there readily available to do these actions for hotels.
  • ...4 more annotations...
  • However, these programs allow staff - from management to the room attendants - to know exactly what is happening in the hotel right at that exact moment, which is of vital importance.
  • One of the other great challenges that these programs can address is the collection of data, and the ability to produce factual reports on areas that have historically been based purely on anecdotal evidence. Whereas before, there would be rough estimates on how long each room would take to be cleaned, this information is now collected from the software and can be tabulated and reported however the hotel needs it. It also eliminates the need to go trawling back through overflowing filing cabinets to find out the frequency and cost of previous repairs - everything is now all collated together and much more easily accessible.
  • These days with the use of apps, barcodes, and QR codes, a simple luggage tag can be a valuable way to be able to record exactly where an item is and how it has moved around the hotel from storeroom to guest room
  • how hotels can deliver these experiences is changing, and hotels must move with the times and arm themselves with the tools of today to deliver this
  •  
    Many hotels are stuck with old ways of doing things such as giving housekeepers lists of rooms to clean on paper. Many of the essential functions of hotels such as housekeeping, keeping track of guest requests, and preventative maintenance have different apps or software that can be used to keep track of all of that information. Hotels generally are not the first to implement new technology that is available. If hotels did implement technology that is currently available or in development, many jobs in the hotel can be completed faster by utilizing the technology.
rhoff019

Pandemic relief fraud suspect, owner of Berlin restaurant, has disappeared - News - tel... - 0 views

  • The owner of a Berlin restaurant charged in April with fraudulently seeking hundreds of thousands of dollars in forgivable loans designed for businesses struggling because of the coronavirus pandemic has apparently cut off his GPS monitoring device and disappeared, federal authorities say.
  • Staveley, of Andover, and another man are accused of claiming they needed to pay employees at businesses affected by the virus crisis, when in reality their businesses, including On the Trax, 263 West St., Berlin, were not operating before the pandemic began and had no employees on the payroll.
  • They were the first people in the U.S. to be charged with making phony applications for loans
  • ...2 more annotations...
  • sought nearly $440,000 in loans claiming that he needed to pay dozens of employees at three restaurants he owned
  • two of the restaurants weren’t open before the pandemic began, and he didn’t have any connection to the third
  •  
    A so called restaurant owner applied for $440,000 in forgivable loans to keep employees paid through the Paycheck Protection Program. The man claimed to own 3 restaurants, but 2 of the restaurants were not open before the coronavirus pandemic and he had no connection to the third. The "owner" disappeared after receiving the $440,000.
rhoff019

Digitizing The Menu: 8 North Broadway Takes The First Step | Rockland County Business J... - 0 views

  • “We see more people ordering a second, and a third glass of wine,”
  • “We’re also seeing a 10% uptick in dessert orders.” Which makes sense – it’s hard to resist a dessert that’s staring back at you from a digital tablet.
  • eMenu International, which manages menus and wine lists in restaurants in 15 countries worldwide, says customers have seen increase in their average check from approximately 3% to 9% since implementing the digital menu to their operations.
  • ...8 more annotations...
  • And a patron is more likely to be drawn into a fuller description of a wine or spirit rather than by a line or two on a menu.
  • Restaurants using the full capacity of e-menus, particularly fast-casual establishments that connect to the POS (point of service) system, enable customers to choose their food and drink, place an order and pay.
  • Restaurants can customize e-menus and updates with a click of a button. Another feature of e-menus are multiple language options. Restaurants with tourists are able to view the menu in their native language.
  • it’s time-effective to put wines and desserts on an e-menu because the selection is changed up less frequently than the food, for example, which can change daily.
  • A restaurant can use e-menus to feature and promote private rooms, catering packages, special events such as sports games, bands and more.
  • Or, the e-menu can be used to promote a sister, or a chain of restaurants.
  • we’ve reconsidered that because the human touch is so important in the dining experience
  • Issues of concern include credit card security. Until and unless the transactions (bill payments) are PCI-DSS complaint, a customer’s credit / debit card data is at stake. A customer drops the tablet on the floor by mistake and the screen breaks. Who fixes it? Or replaces it?  The 8 North Broadway chef says his tablets are guaranteed for wear and tear. And there’s theft.
  •  
    eMenu systems can cause customers to order more when they see images and descriptions on a tablet. There has been an average of a 6% increase in checks in restaurants that utilize digital menus. It can also save the restaurant money to use this system instead of printing new menus. eMenu systems can be customized to promote whatever the restaurant wants to promote. These menus can also be translated so guests can read the menu in their native language, a feature which would be useful in a city such as Miami.
rhoff019

Hospitality Upgrade | Maestro PMS Direct Booking Metrics Show Growing Recovery for Inde... - 0 views

  • Hospitality solutions provider Maestro PMS reported a 21% increase in online reservations from June 8th to 15th 2020 over the same period in 2019 from multiple independent properties.
  • average increase based on reservations for the last several weeks from hundreds of properties
  • We have created multiple options that help users deliver a more contact free guest experience
  • ...2 more annotations...
  • mobile pre-check-in, online payment portal, digital signature capture and express mobile check-out, and streamline front office processes eliminate unnecessary points of physical guest contact
  • additional touchless operations such as mobile key, kiosks, SMS/text messaging and more
  •  
    Maestro reported a 21% increase in online hotel reservations from June 8 to June 15 of this year. This was an increase that was seen at multiple properties that use Maestro. Maestro is also creating many new options for contactless services that the hotels can offer such as mobile key, kiosks, and text messaging.
rhoff019

Surge in lockdown e-waste heading for landfill, experts fear - 1 views

  • may have caused a surge in electrical waste heading for landfill
  • Smaller electrical items such as electric toothbrushes and kitchen blenders are among the most likely goods to have ended up in rubbish bins rather than the recycling system.
  • Research suggests 60 per cent of people were de-cluttering during the lockdown, Mr Butler told the hearing —  and if all that waste was being recycled, HWRCs should be experiencing a surge in collections.
  • ...4 more annotations...
  • estimates suggest collection levels are still around 50 per cent below normal levels for the time of year
  • Concern is growing over the treatment and disposal of lithium ion batteries
  • Unless processed and recycled safely, lithium batteries pose a serious fire risk
  • lot of these batteries are being put into household waste bins or thrown into skips at recycling sites. And they are not then treated with the caution that is needed
  •  
    Through the lockdown there may have been an increase in the amount of e-waste thrown into the regular trash. About 60% of people are believed to have been their homes during quarantine. If e-waste was disposed of properly there should have been a surge at e-waste disposal sites, instead there are estimates that suggest collection levels are 50% lower than normal. This also poses a fire risk due to the lithium ion batteries found in most phones, laptops, and even electric toothbrushes.
rhoff019

Breakdown of Lufthansa and Sabre Deal Signals New Risks for Corp Travel - Skift - 0 views

  • Lufthansa Group on Tuesday informed its travel agency partners that its fares would soon be removed from the global distribution system Sabre.
  • Sabre had terminated the distribution agreement with its airlines
  • This dispute won’t go down well with those corporate travel agencies, or their clients, holding thousands of unused tickets, potentially worth tens of millions of dollars.
  • ...7 more annotations...
  • The termination also affects Abacus, Sabre’s Asia-Pacific booking system.
  • Lufthansa Group is the leader of the pack in Europe when it comes to New Distribution Capability
  • The absence of a renewal reflects Lufthansa’s push towards selling directly — although Lufthansa told Skift it wanted to reiterate Sabre cancelled the agreement, not the airline group.
  • With the contract due to end soon, one industry observer believes the distribution deadlock is simply a negotiating tactic.
  • Many airlines have had time to weigh up distribution strategies over the past few months, but with the no real end to the crisis in sight, it would make little sense to limit their options.
  • Southwest, for example,  recently placed its full family of fares on Travelport’s Apollo and Worldspan global distribution systems.
  • Sabre in particular is having a hard time, with net airline bookings falling 111 percent in March.
  •  
    Sabre has canceled its distribution agreement with all airlines from the Lufthansa Group. These include Austrian, Swiss, and Brussels Airlines. Flights have also been removed from Abacus, which is Sabre's Asian booking system. Lufthansa sets the standard in Europe when it comes to distribution, and Lufthansa is currently working on a redeveloped distribution platform of its own.
rhoff019

IBM Security BrandVoice: Why Managing Windows PCs Like Mobile Devices Is A Smart Long-T... - 1 views

  • videoconferencing tool Zoom has seen its daily usage rise by more than 300% from before the pandemic. And on March 18, Microsoft announced that its collaboration tool Teams added 12 million daily users just that week, bringing the total to 44 million.
  • Within a full cloud, operations are streamlined among all teams — support, professional services and security — leading to less redundancy of tasks and greater overall efficiency
  • Cloud computing, which has been touted for its flexibility, reliability and security, has emerged as one of the few saving graces for businesses during this pandemic.
  • ...5 more annotations...
  • they're referring to a hybrid public-private model they've adopted to balance their concerns about security breaches with their desire to reap the benefits of running some enterprises through a public cloud vendor.
  • This transition to remote work on such a massive scale would not have been possible in the server-led infrastructure of 15 to 20 years ago.
  • Multiple providers can deliver different levels of services, leading to differing outcomes within cloud and on-premises operations.
  • Gartner Inc. predicted that through 2020, 95% of cloud security failures will be the customer's fault
  • According to the U.S. Bureau of Labor Statistics, from 2017 to 2018, only 29% of American workers could work from home.
  •  
    Since the start of the COVID-19 pandemic, there has been a massive surge to online conferencing. This conferencing would not be possible without the cloud. Moving forward this could be the way most work is done as some employers would prefer to have their employees work from home.
rhoff019

Smart Trends Revolutionizing The Global Hospitality Industry - 1 views

  • Technology is the key factor in controlling lighting levels, air quality, water quality as well as preferred room temperature for each guest room.
  • When it comes to smart hotels, automatic smart blinds play a major role nowadays.
  • guests can easily control the shades without budging an inch from their bed.
  • ...4 more annotations...
  • it will be possible even in hotels to unlock your room using face recognition technology powered by Artificial Intelligence.
  • Chatbots can predict and analyze inputs provided by guests, to offer a highly tailored customer experience. The chatbots can provide solutions to a guest depending on their specific requirements, tastes, and so on.
  • This smart trend helps the hotel staff to understand whether the guests are happy or not right from the moment of their checking-in to checking-out.
  • gift shop within a certain range, coupons, and discount vouchers will be sent to them on their registered mobile application to ease the process of purchase.
  •  
    Technologies being implemented in hotels around the world are making the guest experience more enjoyable. Some of these include smart shades, voice-controlled assistants, and services based on locations in the hotel.
rhoff019

Could hotel service robots help the hospitality industry after COVID-19? -- ScienceDaily - 0 views

  • Results showed that while service robots are anticipated to increase efficiency and productivity of hotel activities, they may also pose challenges such as high costs, skill deficits and significant changes to the organizational structure and culture of hotels.
  • There is now even more interest in developing innovative ways of deploying service robots across all economic sectors to limit human interaction.
  • many industries are having to reinvent processes and systems to cope with a new isolated way of life.
  • ...2 more annotations...
  • Robotic interaction in hotels could facilitate more socially distanced models of operation to enable a safer and faster reopening and recovery of some hotels.
  • During the lockdown period it is likely that hotel managers will be planning for a 'fresh start' in the recovery and rebuilding period after the social isolation restrictions have been lifted
  •  
    Robots can increase efficiency and productivity in hotels, but they also pose challenges which include cost, skill deficits, and changes to the culture of hotels. With the COVID-19 pandemic there is more interest in developing these robots in hotels to limit human interaction. These systems would require someone for upkeep to the robots and software involved.
1 - 11 of 11
Showing 20 items per page