Contents contributed and discussions participated by meag_mccracken - Hospitality Technology

shared by meag_mccracken on 12 Oct 14 - No Cached

While the vast majority of planners surveyed said it was “very important” (42 percent) or “somewhat important” (another 42 percent) to their guests that events incorporate the latest technology, 77 percent said budgets or costs kept them from adopting new tech solutions.
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Many planners would like an all-in-one, mobile-friendly solution that manages an event’s complete life cycle, from conception to post-event reporting.
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Wireless transmitters known as beacons (or iBeacons, Apple’s version) are being used to send location-specific messages to nearby mobile phones. Near-field communication (N.F.C.) and radio frequency identification (R.F.I.D.) are catching on as ways to help guests share and store information, often related to their physical location
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Many organizers are reluctant to do the work necessary to make the tech work,” says Sam Down of Showplans. “They want to use the tech and they want it to deliver its promises, but they won't be enthusiastic until they see results—but they don't seem to understand that the results they want will only come when they show enthusiasm in the first place to make it work.”
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shared by meag_mccracken on 05 Oct 14 - No Cached

The cameras can use facial recognition software to tell who's coming and going, and to home in on VIPs to whisk them to the front of a line or shower them with special treatment.
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The cameras can use facial recognition software to tell who's coming and going, and to home in on VIPs to whisk them to the front of a line or shower them with special treatment.
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The cameras can use facial recognition software to tell who's coming and going, and to home in on VIPs to whisk them to the front of a line or shower them with special treatment.
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...1 more annotation...
When you combine such cameras with the smartphone network, no one—especially frequent guests—will be able to move around the property with anonymity. And for frequent guests, the hotel might know an uncomfortable amount of personal information—from what they eat, to what TV stations they watch
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shared by meag_mccracken on 29 Sep 14 - No Cached

The investment will be used by founding brothers Steven Bong, CEO, and Kevin Bong, COO, to continue refining and enhancing the app and increase sales efforts for the company, launched in 2011.
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“It’s time we streamline the audit process with today’s technology,” stated Steven Bong. “AuditFile is not just another audit software, it’s a game changer.”
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shared by meag_mccracken on 21 Sep 14 - No Cached

For restaurants, the de facto approach has been less technology investment, more customer service, until recently. Technology capabilities — and particularly those that can positively impact the customer experience — are driving new investments.
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Online ordering is the number-one choice for the second year running, and in fact slightly more than half (51.2%) of all restaurant operators in our survey named it the POS feature they’d most like to invest in for 2013.
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Future POS delivered two new apps for Apple and Android.  A Mobile Ordering app allows customers to download the app, then order and pay for food.  The Remote Control allows a store owner to run flash reports and graphs in real time and also change item prices and send messages to employees.
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shared by meag_mccracken on 12 Sep 14 - No Cached

“With more agents using the GDS, there is an increased emphasis on ensuring rate parity so that agents can maintain credibility with their clients. There is nothing worse for an agent than offering a rate to clients only to learn that they could find a better rate by themselves on a different channel,” said Mr. Ewell.
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Negotiated rates aren’t the only option for travel agents using a GDS. Travel agents put a premium on booking the best available rate for clients and promotional messaging help agents find the best rate whether negotiated or not. Agents affirmed that promotional messages from GDS Advertising influence bookings,” said Mr. Ewell. 
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