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Home/ Hospitality Technology/ Contents contributed and discussions participated by Xinyu Tian

Contents contributed and discussions participated by Xinyu Tian

Xinyu Tian

IEC Event Planners Bring their Modish Virtual Wall Graffiti to your Tradeshow | PRLog - 0 views

  • Tradeshows that are looking for updated entertainment for crowds depend and continue contacting IEC. Attendees at your Tradeshow have a new trend of high-tech art fun, as IEC Event Planners bring the Modish Virtual Graffiti Wall to your Tradeshow.
  • Whenever IEC create a plan for large NYC tradeshows, they assure clients there are several products that can generate some real traffic builders. The IEC Virtual Graffiti is a perfect example of what IEC has in store to generate traffic, build marketing tools, and bring some ROI (Return of Investment) to their client’s next company or corporate planned events.
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    I am so excited to read this article , I also watched several related videos on youtube. This new technology has so much fun and does help to generate traffic in a event. I always believe that the entertainment is also a very important element in a event or a tradeshow, and with this Virtual Wall Graffiti any event or tradeshow can be much better and lot of fun.
Xinyu Tian

Hotel's free WiFi comes with hidden extras - 0 views

  • The hotel’s Internet service was secretly injecting lines of code into every page he visited, code that could allow it to insert ads into any Web page without the knowledge of the site visitor or the page’s creator.
  • “Imagine the hotel delivering complementary issues of The New York Times to every room, except some articles have been accidentally blacked out, all the ads have been cut out, and on every page there’s a new ad that’s been stuck on top,”
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    The Courtyard Marriott in Midtown Manhattan installs a software that can insert some ads or cut off some articles on a website that a hotel guest is visiting. And this was found out by Justin Watt, a Web engineer. After he post it on his blog, it came to a big discussion. Is it legal for a hotel to get into a personal's visit on a website? But this kind of technique also has some potential use in the future, such as hotel can deliever the newspaper to each room with all some ads or some articles being cut off by using that technique, or adding hotel's daily special menu or event on an online newspaper and also pint it delievering to each room.
Xinyu Tian

- USATODAY.com - 1 views

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    RFID technology can be applied to various aspects of operations at a hotel. For example, RFID tags can be used to keep track of linens and laundry items to save costs and improve guest satisfaction. About 5% to 20% of linens at hotels typically go missing.
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    Based on other related articles I read, it seems like the utilization of RFID technology will start increasing its use in hospitality industry in 2-3 years and become the mainstream of tracking system in the next 4 years.
Xinyu Tian

BW Online | February 21, 1000 | An Eagle Eye on Customers - 0 views

  • w Marriott Never Forgets a Guest
  • What makes such velvet-glove treatment possible is Marriott International Inc.'s use of customer management software from Siebel Systems Inc.
  • Marriott, America's No. 1 hotel chain, is the industry leader in using technology to pamper customers.
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    being on the curve of the technology revolution, Marriott get the competency advantage and always being the America's No 1 hotel chain as the industry leader.
Xinyu Tian

Hotel Accounting Software - Revenue Management and Hotel Accounting Software - 1 views

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    This website introduces a hospitality accounting system, Profitvue. This system can serve both hotel groups and individual hotels. Not like other accounting software, the Profitvue is very easy to learn and the chart on this website can help you understand how it works. It also introduces its extensive cloud-based system, which is called the Webvue. This system allows hotel to access its statistical data base and generate reports via the internet.
Xinyu Tian

New Cloud-Based Posterita POS Set to Revolutionize Retail with Online Database and Avai... - 0 views

  • New cloud-based retail POS called Posterita set to revolutionize retail operations by unifying all stores and operations in a single database - and it's available free.
  • enables management to share all data about operations in real time from any computer with an Internet connection
  • enables complete multi-site management, including multi stores, tax rates, currencies, and languages.
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  • allows employees to learn the system quickly.
  • integrates with Apps providers, and we will make our API available to enable other Apps providers to integrate with the system easily.
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    This new Cloud-Based POS software will benefit a lot to the retail industry. First, this system is cloud based, which means it saves its data through internet and can allow different stores to share with the same data base. Second is this system it makes the decision making more efficiently. Third, it is very easy to learn, so that it can save the cost for the employee training. Forth, this system integrates with APPs providers. Since the social media has much more influence today and will be more in the future, this function can be very useful. With the cloud database bing used these days, I am very positive with this new come-out Cloud-Based POS sofware. And one thing I think this one can be very useful is that it integrates with thw APPs.
Xinyu Tian

Grand Hyatt San Francisco Offers Eco-Friendly Rooms, High-Tech Security From VingCard E... - 2 views

  • With VingCard Elsafe products as the centerpiece, the 38-story, 39-year-old iconic Union Square property is now one of the most tech-forward hotels in all of San Francisco.
  • The Orion system is comprised of wireless digital thermostats, occupancy sensors, door position interfaces, remote server software and a comprehensive dashboard reporting interface.
  • Orion interfaces with the hotel's property management system to pre-condition the room upon guest check-in and automatically engage enhanced energy savings mode upon check- out.
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    As an industry leader in locking system, electronic in-room safety and energy management company, VingCard Elsafe just have their new product come out. And early this month, the Grand Hyatt San Francisco finished their renewal and started to use the complete package of hotel PMS and other related systems from this company. The biggest difference of this system from others is that this property management system not only provides automatic convenient service but also does a good job in energy saving. The whole package also include the in room control dashboard, which can automatically control the temperature and other electrical devices when the room is occupied. I think this is a great idea, it not only helps the hotel to provide service better or save the utility cost, but also bring a good reputation to the hotel as being green.
Xinyu Tian

Yield management hotel systems - 1 views

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    The article is talking about the yield management system for hotel. It first introduced the importance of the yield management in hotel, and by using the proper yield management hotels can maximize their profit. Then the article showed us how a yield management works for a hotel and the regular pattern of the peak days in a week. The author wrote all of these just want to show us what the YM system can do better for the hotel, but I will take it to reconsideration. This system must be based on the data source to do the yield management, however, besides the price, the outside events or economic changes will have a very strong influence on the hotel occupancy. So this system is helpful for the hotels, but the hoteliers should not rely on it.
Xinyu Tian

Your Google Information Is Worth up to $5,000 a Year to Marketers [VIDEO] - 0 views

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    The value of our personal information can worth up to $5,000 a year and our information can be used for some market researches and advertisers. After Google stars to adopt one private policy instead of 70, it says it will not give your personal information for commercial use. Similar to Google, social networks are also based on personal information to make money. This article's title attracts my eyes at first site and I am so surprised that our information can worth that much.
Xinyu Tian

TripAdvisor analytics tools enable hoteliers to monitor the competition | Tnooz - 2 views

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    The most popular hotel review website, TripAdvisor, finally introduced the new dashboard for the hotel managers. With this management dashboard, hotel managers can know their online booking competitors, and also their customer profiles. Before, the TripAdvisor is just for the customer, it offers a board for customer comments and ratings score for each hotel, and there are millions of people searching hotels through this website. On the other hand, this is a great value data resource for the hotel. If hotels can get and analyze that information, it can help the hotel management team make their decisions, and that is what the TripAdvisor does today. It not only offers competitors' page views but also some analyzed customer profile pages, I think this new function will be widely used and become much more popular soon.
Xinyu Tian

Are Hotel Groups Ready for Total Transparency in Traveler Reviews? - Monday, 16th Janua... - 1 views

  • s a particularly complicated dilemma for hotel groups, which must answer not only to guests but to owners, members and franchisees. One black sheep in the family can tarnish the reputation of other properties and the brand as a whole.
  • Social media changes the rules of marketing.
  • Travelers don’t expect perfection, but they do expect transparency and authenticity.
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  • Four Seasons, which this week introduced a “Reviews at a Glance” widget on property pages as part of its new (and vastly improved) website.
  • reviews are listed by star rating, with the best first.
  • Accor was the trailblazer, having integrated TripAdvisor reviews and ratings on Accor.com back in 2010.
  • Unlike Starwood, Marriott doesn’t list the best reviews first, but, bizarrely, lists the oldest reviews first.
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    Social media nowadays becomes a very important role in hospitality industry, and most travelers will search a third party's property reviews like Tripadviser before making their decisions to choose a hotel. You can find either good or bad comments for the hotels around the world from it, and people believe that it has some influence on the travelers' decisions. However, most great hotel groups do not have a website for that use, and Daniel Craig thinks it is because hotel groups not only take care of the customers but also the owners, and as we know hotel group also has franchisers, so if just one unit not operated well, all the other properties will also suffer the reputation issue. But there are also some hotel groups try to do that but with some tricks. Starwood allows the guest to post reviews for some of its brands and list by ratings with the best first, and Marriot set up a new website for its members to post reviews and list by time with oldest first. In my opinion, most hotel groups focus so much on the influence of their brand loyalty, which is also very important, but comparing with the increasing influence of words of mouth that I list below, I strongly agree that those hotel groups need to have a trustful review website for their own ASAP: 1. 90% of consumers online trust recommendations from people they know; 70% trust opinions of unknown users (Econsultancy, July 2009) 2. 83% of all holiday shoppers are influenced by customer reviews. (ChannelAdvisor "Consumer Shopping Habits Survey", August 2010)
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