Augmented reality has changed the way facilities management functions. AR technology has capabilities of tracking preventative maintenance check-ups and wearable technology to provide instructions to engineers. These systems also store and maintain work order statuses and relay communications to other team members and departments.

SevenRooms establishes 7X, a marketing and guest engagement platform for restaurants. The software is composed of four aspects: guest satisfaction, automated tagging & segmentation, email automation, and special offers/experiences. The software monitors guest reviews on all platforms including Yelp, Google Reviews, etc. The software sorts through guest profiles and qualifies them as "first time", "VIP", and anything in between. It also automatically sends e-mails to customers, depending on their quantification and last time dining.

Eventcore is seeking to implement new technologies for event registration. The company is interested in doing fingerprint and face recognition as an entry to an event, instead of a normally accepted ticket. The company spoke about growing security concerns in the event industry and how there needs to be more effort to safeguard attendees information. Biometric entry seeks to keep customer information safe while ensuring speedy entry into events.

The hospitality industry is showing signs of becoming a 100% computerized operation. Trends are showing that technology in hotels are directly correlated to its guest retention rate. There are many aspects to the growing technology capabilities in many hotel sectors. The sectors include: security improvements, guest interaction through AI, and automated self-serve kiosks.

The Caesars Entertainment company is seeking to make up for lost time with a new IT investment. The company manages 55 hotels and is seeking to advance their hotel technology capabilities. Certain innovations include automated food delivery anywhere in the hotel, order tracking (status of cooking, packaging, on the way, etc.), a text message concierge, and follow-up tools. Caesars is also trying to improve their data storage, by migrating to cloud solutions. The front desk and CRM systems will be upgraded to the cloud.

Airline Hotels implemented a new accounting system called PVNG Enterprise Hotel Accounting Software. The PVNG platform is cloud-based to ensure easier access and accounting department efficiency. The program enables employees to see performance data of their own hotel versus other company properties. Airline Hotels had to transfer their data from Microsoft SharePoint to the new PVNG software.

Cirque de Soleil has signed a 5 year contract with Openbravo POS system. With this new partnership, Cirque seeks to provide their guests with better purchase experiences. The POS system is expected to cut guest wait times for F&B and merchandise purchases. The POS is cloud-based and accessible through a computer, tablet, or phone. This system will also merge with Cirque de Soleil's customer database to provide better business analytics.

Starfleet Research, a leading technology research company has released their 2019 decision guide on how to maximize efficiency on a hotel's PMS. The research company argues that according to emerging trends, it is wise to invest in data analytics and developing strong revenue management strategies. Competition is growing everyday, and in order to have an advantage over the market, businesses need to go past the surface of regular PMS, and utilize those with advanced insight tools. The guide provides hoteliers with unbiased information on choosing the best PMS to beat out competition.

VivoAquatics, a software to manage water and energy consumption in hospitality organizations, has received additional funding through a software automation company. This investment allows growth for the VivoAquiatics company to not only to provide more conservation methods to the industry, but also conserve the earth's resources. The platform is already utilized by many hospitality attractions such as resorts and waterparks. VivoAquatics is set apart from the competition because of its expensive experience in the market in energy and water conservation.

A new e-commerce platform has been launched in the Middle East, specializing in providing a wide variety of table lighting choices to restaurants. Restaurants in the industry have longed for giving guests a unique experience, where the table lighting added to the restaurant's overall ambiance. A website for table lighting has been heavily demanded in this region. The website is called tableLights.me and it takes two days for orders to be delivered to the restaurant.

A security researcher, Mr. Noam Rotem has found a security vulnerability in the widely used Amadeus airline software. Mr. Rotem booked a flight with El Al and the company sent him a link to retrieve his Passenger Name Record (PNR). Rotem inputted a random booking reference number into this link, which is sent to all customers upon booking, and he was able to access other passenger's information. This raises concerns among attackers changing seat flights, meal specifications, or claiming flyer miles. The security researcher also viewed email addresses, phone numbers, and was even able to cancel flights. Additionally, this data can easily be accessed because reference numbers and last names are printed on baggage tags, making this available for many to see in an airport. The Global Distribution System does not have any form of authentication factor or password to keep this information safe. The GDS has not been updated to ensure security in many years. The company claims that the PNR process must be in accordance with the whole industry, and it needs to collaborate with everyone in order to form a new procedure.

New technologies have emerged in hospitality organizations that promote energy conservation while improving guest experience. Hilton has established an initiative called "Connected Room" where guests have an automated assistant in their room for tasks like turning their room lights on or off, adjusting the thermostat temperature, and changing TV channels. This assistant will also have concierge capabilities so guests can ask about attractions in the area or hotel amenities. Another technology that is in the works by a company called Cirq+ is energy management thermostats. Energy management thermostats aid in improving guest experience while conserving energy due to its ability to recognize motion and heat. The thermostat can shut off all uses of electricity once the room is vacant and turn back on once it is occupied. The software can also detect if there are maintenance complications inside of the machines. This greatly helps both the hotel and the guest by keeping up with utilities maintenance and completing check-ups when the guest is not in the room. Another eco-friendly advancement is Eco-Powr fitness machines. These machines convert movement into electricity that can in turn be used by the hotel. These three innovations will help not only to consume less energy, but also to draw in a new consumer generation, the millennials. Millennials are more interested in health, wellness, and Earth conservation more than other generations. In order to earn their business, companies must have initiatives that align with the interests of Generation Y (millennials).