Hotels are stepping up the amount of tech on their properties as guests want the comforts of home, during their stay. Below are 6 trends to look at in 2018.
1. Virtual Concierge- App technology is allowing guests to access anything from local dining to concert tickets, and directions etc. from the comfort of their own phones without having to make a phone-call or walk to the concierge desk.
2. Mobile Connection/ Payment- Check in/ out, room keys are all done from app tech.
3. Personalized experiences/smart rooms/Internet of Things- Guests now have the ability to control the temp, humidity, lighting, blinds; do basically anything they fancy from their rooms.
4. In-room technology upgrades - WiFi improvements allowing technology to stream seamlessly while you are staying on the property
5. Virtual reality- VR tech is new to the mass market and hotels are not letting it slip by. Hotels are allowing guests to basically take a vacation to another location, from the comfort of the bedroom.
6. Robots- Robots are now being used in place of front office staff, in room dining, maintenance, to create a more private and efficient service.