My Head in the Clouds (computing): A Case Study of a Restaurant Group Embracing Off-Sit... - 0 views
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These applications simplify daily tasks for management teams and staff, which will ultimately leverage senior management down to focus on the bigger picture
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he year was 2010 and the impending doom of PCI Compliance was upon us. At best, our network infrastructure was dated and we needed to act quickly to get it into compliance.
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CI Compliance is an almost unachievable set of network security standards designed to protect the credit card giants, who already charge them way too much for credit card processing and continually squeeze them with a plethora of monthly fees.
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The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment
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he restaurant industry is also plagued with security breaches, including large chains such as Darden (Cheddar’s), Panera Bread, Sonic and Arby’s.
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Operators must identify network vulnerabilities, physical vulnerabilities, and operational vulnerabilities that could result in a credit card breach and fix them. In summary, it is a painfully tedious, extremely time consuming, and potentially expensive process
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It is extremely important for the security of our guest’s payment information, both for ensuring trust with our customers and limiting legal liabilities
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PCI DSS is mandatory for any and all businesses that accept credit cards. It involves a process of assessment, remediation and reporting.
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egacy systems such as Positouch, Micros, and Aloha are bulkier, more expensive, and much harder to program and implement.
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In a nutshell, PCI DSS forced us to upgrade our network, which ultimately allowed us to operate in the cloud. This unintended outcome to a painful requirement was truly a blessing in disguise and it pushed us into new territory – the cloud!
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IBM defines cloud computing as “the delivery of on-demand computing resources — everything from applications to data centers — over the internet on a pay-for-use basis.”[iii]
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ud computing can streamline our operation.
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The first order of business was to get our network infrastructure in order.
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Toast
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It is extremely intuitive, like using a smartphone, thus needing very little training. As wireless POS solutions evolve, legacy systems will eventually be phased out. It is only a matter of time.
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EMV (Europay, MasterCard and Visa) is another set of regulations that are coming to the restaurant industry. “EMV is a global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions.”
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Pay My Tab will fully integrate with our POS system and eliminates many bulky PCI DSS requirements.
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llows for remote access, allowing management to check flow of service, identify unique reservations, and make sure that waitlists are being managed appropriately.
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good communication is key for making sure work-life balance is maintained.
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An area which the cloud has really saved our restaurants time is with food & beverage inventories.
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This has greatly improved productivity and allowed our management teams to communicate in real time.
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Our office hardware now consists of much less expensive “Network Computers”, which do not require expanded memory for giant program
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Although the solutions highlighted above create efficiency and save time, they do not serve guests and they don’t understand the art of hospitality
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It is imperative that as restaurateurs we continue to create a positive environment, embrace innovation, and engage and train our employees in the art and skill of hospitality.
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This article is an case study on how one restaurant group could use cloud computing to improve their business. By not only securing the companies information by the customers as well. Reviewing the key points of sales interactions between customers and the restaurant, like the POS, Tableside payments, reservations and management assistants.
