Human Resource departments that are maintained well can have an competitive edge for hotels. The hospitality industry is labor intensive with unusual hours and low wages. Having a human resources department that is devoted to making the work environment with appropriate hiring, training, and performance evaluations is key to the hotel industry. There is a lack of attention devoted to human resource departments. It's important to implement and develop Human Resource systems.

The Savoy Hotel Goes Green! Patterson is the Sustainability Manager at the Savoy and she states "environmental responsibility is a core value of the Savoy and it factors into all of our business decision making." Their goals are toe become socially, economically, and environmentally responsible. Some of the initiatives that they have started on the property include reclaiming heat from the kitchen refrigerator to preheat water, as well as combined heat and power plant (CHP). The CHP chip uses heat generated from a gas engine which is used to heat the building and promote hot water. This CHP chip produces 90% of our summer cooling and 50% of winter heating. Guest rooms on property have Inncom AC and heat systems which help control the temperatures in the room. The property has LED lighting and they use metering and water bottling plant systems, food waste recycling.

Smaller properties such as independent hotels don't need an elaborate PMS (property management system). They can go by with some advanced ones without having to pay an outrageous cost. The ones listed in this article are Opera, Ezee Master, Roommaster, Hotelogix PMS, MSI Cloud PM, Frontdesk Anywhere, and Rozlynx PMS. The property's needs have to be compared with what the systems have to offer and from there, the management can select the best one. Larger properties that belong to corporate companies usually have their own PMS systems that they use at every brand that has their corporate logo. For instance, Hilton has OnQ PMS system, which whether you are at a large Hilton property such as a resort or a small Hilton property that is a franchised property, they will use the OnQ PMS system.