In the case of a restaurant, a cyber attack would likely be seeking;Employee details stored by the restaurantCustomer bank details obtained by the restaurantThe restaurant’s business bank account details
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Cybersecurity Best Practices for Restaurants | QSR magazine - 0 views
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Internal software used by restaurant staff is likely to contain sensitive information such as employee details (on an HR system), as well as accounting information for the restaurant
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Restaurant owners and/or accountants who use online banking facilities must be aware of the possibility of this being targeted
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Shoulder-surfing is a very real security concern, and hackers have been known to place recording devices in computer rooms, enabling them to physically see passwords being entered
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Restaurants that use a website on which customers can order food need to consider its security. If cybercriminals manage to hack into the site, they will be able to obtain customers’ personal information such as addresses and bank details
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The focus of this article is to point out why restaurants are targets for cyber attacks, what information hackers are looking to obtain and to identify what steps can be taken to protect consumer information. Hackers target a restaurant's POS system for the large amount of bank data it may record as well as any online banking occuring in the restaurant. The personal information from employees as well as any app or website utilized by guests, is prone to cyber attacks. The most important solutions rely on conducting background checks on employees and making sure that they are trained on what to look for. Restaurants can also put practices in place that involve using unique employee numbers, keeping computers out of guests' view, and using vendors with a stellar reputation.
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Blasting the 'gastro ceiling' with financial literacy - 0 views
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Financial literacy glass ceiling women in business culinary
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trustee of the James Beard Foundation and co-founded the JBF Women’s Leadership and the Women’s Entrepreneurship Leadership programs
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The culinary “gastro ceiling” is especially appalling with less than 7% leading women executive chefs
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scholarships and more education will not make a dent in parity. It’s not a lack of entrepreneurial spirit either — according to the National Restaurant Association, 40% of restaurants are women-owned businesses, or WOB, and startups by women are growing much faster than the industry overall.
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grim reality that 96% of WOB do not cross $1 million in revenue. Fewer than 8% seek external financing,
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less than 4% of Small Business Administration loan dollars, and less than 2% of venture capital dollars.
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o raise external financing and be successful entrepreneurs, however, women have to vanquish three areas.
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by women learning to pitch themselves
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investing in public speaking and negotiations coaching.
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67% of executive women are in support roles (HR, Marketing, IT, et al) as opposed to running their own line businesses
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ulinary world, women abound in the softer side (pastry, baking, freelance, cold stations, personal chefs
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Policy should also incentivize commercial lenders and venture capital/private equity to do the same with their loan dollars
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Despite women leading the way in scholarship and culinary education, they are suspiciously vacant at the top of the leadership ladder. According to Bloomberg, only about 7% of executive chefs are woman, and "67% of executive women are in support roles...as opposed to running their own line of business." This doesn't appear to be because of a lack of entrepreneurial spirt, as "405 of restaurants are women-owned businesses or WOB, and startups by women are growing much faster than the industry overall." This made me reflect on my own city, as I do see women in executive positions, such as Stephanie Izard, Sarah Grunenberg, and Mindy Segal, they all got to their positions in very different ways. Probably the most successful, with currently 7-8 restaurants, is Izard, she got her start by winning a reality tv show and then joining forces with two male business owners (BOKA). Grunenberg also started visa vi the reality TV route, and now eventually owns and runs a very successful restaurant downtown. Mindy Segal is the only woman executive in this group that has built her business, her cookbooks, her brand, and now her cannibis retail, mostly by herself. It is interesting to relate these women to this article because while they are all three incredibly successful, only one was able to pull herself there through the three points mentioned in this article. In order for women to break the glass ceiling in restaurants and culinary, they will need to accomplish three main goals: 1. Gain confidence, 2. Increase their aspirations, and 3. Learn and Maintain Financial literacy. The "grim reality (is) that 96% of WOB do not cross the $1 million in revenue...(and) fewer than 8% seek external financing. Women "receive less than 4% of Small Business Administration loan dollars and less than 2% of venture capital dollars. For confidence, this article recommends to women to learn how to advocate for yourself. Use coaches, practices public speaking, and learn how to pitch your business
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What are the top 5 Proximity Marketing solutions for Retail? | by Henote Technologies |... - 0 views
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Proximity marketing is continual marketing that refers to the study of encompassing radius surrounding a particular business establishment.
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The consumer must have a Bluetooth-enabled mobile device to get connected within the range where proximity marketing technique is being applied.
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Beacons are deployed where the consumer is currently located, to send out and receive marketing information messages.
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It’s vital for targeted consumers to download and install the relevant mobile application on smartphones to receive push notifications.
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The ultimate proximity marketing solutions that make the campaign highly effective are based on five different systems. They are:
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Cyber Attacks Are Spiking - Is Your Hotel Prepared? | By Jeff Venza - Hospitality Net - 0 views
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“Thinking of cybersecurity solely as an IT issue is like believing that an entire company’s workforce, from the CEO down, is just one big HR issue.”
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With this in mind, cybersecurity should be viewed as a company-wide initiative, with considerations made across each level of any tech-driven organization.
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we must also recognize that more sophisticated technology creates an environment for increasingly sophisticated cybercrime
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studies show that nearly 80% of senior IT and IT security leaders believe their organizations lack sufficient protection against cyberattacks.
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To this effect, global cybercrime damages are predicted to cost up to $10.5 trillion annually by 2025
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And for hotels, a security breach resulting in compromised guest data can damage a property’s reputation beyond repair
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Instead, companies today should be leveraging a formal cybersecurity program in conjunction with dedicated technology and resources to effectively protect the information housed within their digital infrastructure.
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Much like cyber risks are ever-evolving, a hotels’ cybersecurity protocol must also evolve and adapt based on frequent reassessments of risks and vulnerabilities
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cybersecurity cannot be treated as an afterthought, nor should it be viewed as an optional investment; rather, it’s the cost of doing business in any data and tech-driven landscape.
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This article stresses the importance of cyber security specifically within the hospitality industry. The author of the article describes how a strong cyber security management system should not be an afterthought for hotels and should be seen as a cost of doing business especially in a tech driven industry. The article lists some key components and areas to focus on for hotels to manage cyber risks and threats
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Disruptive Innovation in Hospitality Human Resource | Journal of Tourism and Hospitalit... - 0 views
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The term Human Resource is used to the people those who work for the organization and also the department who is responsible for managing the required resources for the employees to facilitate their job.
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Best 10 Digital Tipping Solutions 2023 | Find Reviews, Pricing, Buying Guide - 0 views
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Without cash tips, some employees are left without a sizable portion of their paychecks.
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By giving guests a way to leave cashless tips, employees will feel more motivated to provide exceptional service, knowing they can be rewarded for it.
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Disruption Drives the Hospitality Industry to Innovation - 0 views
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disruption has sparked massive innovation across every component of the industry from offerings to marketing tactics.
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From robot concierges to new marketing strategies, hotel owners are changing the norm to address social distancing measures and lingering travel concerns.
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Some hotels are incorporating fitness equipment into each room in place of a gym, sending personalized breakfast deliveries as an alternative to the traditional continental breakfast and others are completely redesigning rooms to have kitchenettes.
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forcing change and innovative new thinking to adapt and entice guests back as travel resumes. And based on the past few months, the industry is rising to the challenge.
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Innovative ways on how the hospitality industry had to quickly adapt to technological changes because of the pandemic. They had to perform differently their operations from night to day in a matter of 24 hrs. The changes they have made have impacted their day to day operations until know and have changed the way consumers see hotels. From having housekeeping staff clean rooms to implementing robots to sanitize rooms and deliver amenities, to doing entirely online checkins without front desk staff. The hotels have adapted to disruption a lot the last two years and has helped the industry realized how operations can work in a different way.
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Reflecting on the term "disruption", there are likely fewer recent events that come to mind than the COVID 19 pandemic. It ceased life as we know it and forced industries across the globe to adapt, create, and innovate like we haven't seen before. This article discusses how the once taboo term "automation" has had to become the hospitality industries close ally as we progress into post-COVID life. The hospitality industry traditionally being "human-centric" has had to accept innovation in every way due to proximity being a cause for caution in recent times. However, the innovation born of necessity has amounted in fundamental changes in the industry that have disrupted hospitality and tourism as we know it. As disruption holds a negative connotation, in this instance it represents significant and lasting change in the industry that now ironically serves the consumer better than it may ever have. Travel demands are high, and the industry is indeed rising to the challenge.
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Technology in Hospitality: 20 Trends Shaping the Industry - 0 views
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With so much innovation and change in the hospitality space, it can be difficult to decide what new software to purchase or where to allocate budget. Although the industry changes rapidly, it’s clear that a few key trends are driving hotels forward.
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2. Digital cashless tipping Fewer guests are carrying cash, but service workers like valets, housekeepers, bartenders, and bell staff still expect and deserve tips. The solution? Digital tipping apps that allow guests to leave tips via credit cards or other digital payment methods. By scanning a QR code or clicking a link, guests can access the platform, and the platform handles tipping employees out.
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3. Contactless Check-in The pandemic expedited the industry’s shift toward contactless check-in, as hotels sought solutions for guests and employees who wanted to minimize face-to-face contact. But this trend is here to stay, as both guests and hoteliers can benefit from faster and more convenient check-in processes via mobile apps and digital room keys or self-service check-in kiosks that scan IDs and dispense room keys.
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Technology is shifting rapidly and the hospitality and tourism industry is adjusting accordingly. As customers begin to change their way of interacting with business, so must the business. As an example, more customers are becoming familiar with self check out options therefore many companies are adding this service to their stores. Customers are also changing the way they pay for things, like apple pay or google wallet, cash is a rare payment option. So in the restaurant industry tips are now becoming a quicker thoughtless transaction, so digital tips are the norm now. This article will open our eyes to 20 trends that will shape the industry through technology, and this only touches the surface.