Normal 2.0: how a tech-first response is shaping the travel & hospitality sector | Hote... - 2 views
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launch of the iPhone in 2007. While that’s not a hospitality-specific development, it changed everything about the way people want to travel.
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billions of people could make restaurant reservations from their pockets. They could leave their room and have an interactive map through a new city, with the ability to keep in touch with their family and coordinate with friends.
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it’s incredibly advantageous for hoteliers and travel professionals to keep abreast of the technological advancements that will set higher standards for the new hospitality normal.
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