https://skift.com/2017/08/30/expedia-leads-26-million-alice-investment-in-hotel-tech-push/ - 0 views

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  #1 lfreeman128 on 01 Oct 17

   

  This article discusses Expedia's investment in guest-facing concierge messaging app, Alice. Started in 2013, Alice is named after the housekeeper from The Brady Bunch. Alice has many different functionalities; such as guest messaging, guest request management and employee communication software. In one year, the number of requests jumped from 10,000 a week to over 50,000 and anticipates hotels will handle more than two million requests over the next year. When using the tool, guest can communicate directly with specific departments to handle their requests. Guests receive notifications with the status of each other their requests, so they know how long each request will take and when it is complete. Alice is a great tool not only for guests but for employees as well because it gives employees to-do list that can be easily tracked.

   

  <div class="cArrow"> </div><div class="cContentInner">This article discusses Expedia's investment in guest-facing concierge messaging app, Alice. Started in 2013, Alice is named after the housekeeper from The Brady Bunch. Alice has many different functionalities; such as guest messaging, guest request management and employee communication software. In one year, the number of requests jumped from 10,000 a week to over 50,000 and anticipates hotels will handle more than two million requests over the next year. When using the tool, guest can communicate directly with specific departments to handle their requests. Guests receive notifications with the status of each other their requests, so they know how long each request will take and when it is complete. Alice is a great tool not only for guests but for employees as well because it gives employees to-do list that can be easily tracked.</div>

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