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In its latest style guide for digital health writing, the NHS advises bloggers and writers to avoid using the word 'chemist' when referring to a 'pharmacy' as users are more likely to look for the latter. Likewise, the content guide titled 'A to Z of NHS health writing' encourages writers to use 'ethnic minorities' rather than the more commonly used abbreviated forms such as 'BAME' or 'BME'. "Use a capital letter when you're writing about ethnicity or when you're asking users for their ethnic group," it advises, and therefore recommends writing 'Black, Asian, African, Black British or Caribbean' or 'people from a White British background'. In a further chapter on 'Ethnicity, Religion and Nationality,' it notes that a writer should "only refer to people's ethnic heritage or religion if it's relevant to the content." Likewise, when talking about skin colour, the style guide asks to use terms that are easy to understand including brown and black skin. "We do not refer to brown or black skin as 'dark' or 'darker'." It advises not to describe people as mentally ill but use phrases such as 'mental health condition' or 'mental health problems'.

Jhoots Group, a West Midlands based independent community pharmacy chain, has unveiled plans to expand its digital services after securing a funding worth £8.23m from HSBC bank. The new money will allow the groups branches to offer a digital platform for customers to request prescriptions online, enabling the implementation of a hub and spoke dispensing system to automate prescription deliveries. The innovation aims to reduce the burden of manual processes on pharmacists, allowing staff to use their time efficiently and support the NHS by offering vaccines and minor ailment medicine services. San Jhooty, chief operating officer at Jhoots Group, said: "When faced with the unprecedented challenges of the pandemic, primary and community services came together to support the community and each other.