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A series of case studies presents how libraries (or knowledge centers) contribute to achieving organizational goals, including streamlining contracts with partners, increasing access to corporate members via newsletters and mobile-accessible technology, facilitating directories of "intellectual capital" (think HMS's Catalyst or MIT Expertise), a knowledge source and filter of developments in risk management, and a video archive of institutional knowledge. A wide range of organizations were consulted for the report and HBS' Deb Wallace was instrumental in its creation.