What is design thinking? - O'Reilly Media - 1 views
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Bill Fulkerson on 21 Dec 16"Design thinking is an abductive approach to complex problem solving that leverages the designer's empathetic mindset in order to understand people's unarticulated needs and identify opportunities for solutions. This is a human-centered innovation process that can be applied to a wide range of challenges: design thinking can be used to create everything from products and services to business models and processes."