"The problem isn't just the machines, however; it's what machines do to thinking. In his book, "Mindless: Why Smarter Machines are Making Dumber Humans," Mr. Head bemoans a triumph of computer-led systems thinking and so-called "scientific management."
These have led to "misindustrialization," he writes, in which service workers' emotions are manipulated to optimize retail sales, and Oxford dons are judged by a "research excellence framework" that compels them to publish nonsense to meet irrelevant standards."