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ActivEngage, the automotive industry's premium dealer chat software with business intelligence,
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the launch of a unique program to help Toyota dealers communicate recall information to customers on dealership websites via live chat.
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proactively compiled all relevant recall information and details, including information from their Toyota dealers.
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company then educated their virtual sales assistants and added special website graphics to all ActivEngage Toyota dealer websites,
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chat is available to discuss any recall issues or questions.
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ActivEngage's Toyota dealers are now prepared to handle their customers' concerns efficiently and effectively online.
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Our Toyota dealers can now direct concerned shoppers to their websites for information
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instead of relying on personnel at the dealership," commented Ted Rubin, ActivEngage executive vice president.
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Toyota customers find recall information online quickly and easily, effectively decreasing the number of calls and meetings dealers must take in person.
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helps alleviate dealers' increased communication needs, but also builds consumers' trust and dealership preference by creating a consistent message during each conversation.
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dealers can use the data captured from consumers who chat about the recall to schedule service appointments for fixes.
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This proactive website engagement decreases abandonment rates and increases website lead generation with the thousands of visitors the average dealership receives each month.
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ActivEngage offers three tiers of service to ensure that all website visitors' experiences are enjoyable and uncomplicated, thereby increasing the value of dealership websites through better lead generation.
