"What's the cloud?" "Where is the cloud?" "Are we in the cloud now?!" These are all questions you've probably heard (and not just from Amy Poehler in Best Buy's Super Bowl ad) or even asked yourself. The term "cloud computing" is everywhere, and PCMag is here to explain it.

Service Desk Comparative Report Gartner's recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.