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In addition to learning to deal with emergencies, police officers undergo training to improve daily interactions with diverse people from their communities. To accomplish this, many departments are adopting new strategies for communicating with marginalized individuals, such as lesbian, gay, bisexual and transgender people.

A fitness test is an effective and legal device for screening first responders, but only when designed and implemented in a particular way. Though some believe that the daily demands of public safety professionals are enough to maintain adequate levels of fitness, this is a faulty and dangerous assumption. Even though the most common tasks performed by first responders do not involve physical exertion, the primary goal of training and fitness should be to ensure that first responders are able to get to, control and remove a threat to public safety. Because individuals with poor fitness may be incapable of performing these essential tasks, departments with lax or no standards are at risk for lawsuits based on negligence and deliberate indifference. Implementing overly-stringent standards is hardly a panacea for a department's litigation woes. If standards are based on, relative to, or disparately impact members of a protected class, then rejected applicants may allege discrimination under state or federal law.

Emergency medical technicians perform one of the most critical jobs, but they also face a high degree of risk. In addition to the physical and health dangers that accompany each call, EMTs can easily find themselves in the center of legal disputes. Alarmingly, cases against them are often based on verbal accusations alone. To ensure that EMTs can remain legally defensible, certain services are now requiring their employees to wear body cameras. These cameras can document interactions with the public and provide a tangible record to be used in court, if necessary. As with every new technology, however, video cameras present challenges when integrating into an EMT's daily routine.

Earlier this year, a Washington emergency services agency wrapped up its annual social media disaster preparedness game, the "30 Days, 30 Ways Preparedness Challenge." Created by the Clark Regional Emergency Services Agency (CRESA), the game invites participants to complete one simple task each day aimed at training people to be more prepared for an emergency. CRESA partners with local organizations to develop activities that foster conversations about preparedness between families, friends, co-workers and neighbors. Some businesses encourage employees to join the challenge to create a shared experience for their teams.