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Paula Bone discusses the relationship between several aspects of the mortgage process. She discusses that the more well informed the consumer is, the more likely he/she will have a better relationship with the mortgage company, and become more satisfied with their purchase. Also, she discusses the other side of the transaction. The more likely a mortgage company is to engage in immoral practices, the more dissatisfied the consumer will be with their loan. This is an interesting way to look at the mortgage crisis. It correlates to my point of the need for financial literacy in high schools. If people were more cognizant about their mortgages, they would be more likely to catch a mistake and be happier with their loans.