The best tip given is to not use email to avoid personal contact. Face to face time with a person is valuable and most of the time allows for better communication understanding.
This site has a really good diagram of the difference between immediacy and hypermediacy. One difference is that immediacy is like a virtual reality while hypermediacy is like tv news reports
There are several kinds of reports that can be written: Incident, periodic, investigative, progress, trip/call and major reports. These six categories have different goals.
This video goes into the science behind how our eyes flow across a web page and how the lack of flow can make a company loose money from their website. Our eyes are sensitive to color and detail as well as motion and contrast.
This page gives instructions on how to conduct a usability test of the instructions you have created. This will be useful for me when I do my project because I can see if my instructions really work before I submit my design for a grade.