Group items tagged

proved a higher level of ambient awareness;

can be used to effectively highlight valuable knowledge created on the platform

negative impact on routine work

they can also provoke issues within organisations

redundancies between social media

as well as legacy systems such as long‐standing databases.

They highlighted that a single tool cannot satisfy all employee needs, and how differences emerged between groups;

Muller et al (2012) noted how social media were appropriated differently across groups when creating and using shared resources and forming relationships. The variation of usage could result in isolation of both resources and groups and create barriers for information sharing as well as reduce networking (Yuan et al., 2013).

leading to potentially conflicting modes of communication.

As researchers continue to study social media, contradictory findings show that their self‐organising and open‐ended nature makes it difficult to predict the actual adoption and use within the workplace, and how they contribute to maintaining coherence in work activities.