Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.

believe that when we try to create rules and policies for everything, we take away from the wisdom of the people we work with.

Innovation doesn’t seem to thrive when we don’t trust.

don’t waste class time providing them with a laundry list of all of the things they can’t do. Instead, we spend time discussing what using our best judgement looks like. They tell me what it looks like, I don’t tell them. This might not sound like a big deal, but it makes all of the difference in the world.