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Formal learning is like riding a bus: the driver decides where the bus is going;

Mature learners, typically a company’s top performers, never show up for the bus. They want pointers that enable them to do things for themselves.

Informal learning is a profit strategy. Companies use it to: Improve knowledge worker productivity 20% - 30% Increase sales by Google-izing product knowledge Generate fresh ideas and increase innovation Transform an organization from near-bankruptcy to record profits Reduce stress, absenteeism, and healthcare costs Invest development resources where they will have the most impact Increase professionalism and professional growth Cut costs and improve responsiveness with self-service learning

Many a knowledge worker will tell you, “I love to learn but I hate to be trained.”

Knowledge workers thrive when given the freedom to decide how they will do what they’re asked to do.

Images+words communicate twice as much as words alone. Pictures translate across cultures, education levels, and age groups.

This informal, spontaneous, vernacular knowledge sharing is not just for surfers. Imagine having an in-house learning and information environment as rich as the internet. You’d have blogs and search and syndication and podcasts and more. You’d also have a platform just about everyone knows how to use. Some companies are already doing this

As work and learning become one, good learning and good work merge to become a single activity.

Formal learning takes place in classrooms; informal learning happens in learnscapes.