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Accessing Salesforce Automation via Call Center Outsourcing Most businesses in the earlier stages of their lifecycle do not have the knowhow to devise their own call center division, let alone exploit CRM to its fullest. Salesforce Automation is a key part of CRM and performs the following functions: 1. Automates business and sales tasks 2. Tracks customer interactions 3. Analyzes performance 4. And, probably the most important of all: generates sales forecasts.

Making a to-do list is a common procedure that is followed by individuals who have very busy schedule. It is a very old concept and allows any person to perform his tasks efficiently within a set deadline. Just like it is useful in performing day-to-day tasks, this method can also be fruitful in enhancing the quality of call center operations.

More often than not, a customer service agent is happy if he is able to solve a customer's query on the first call. Regardless of how the call went or how the rapport was, most agents feel proud if they are somehow able to finish the call with a roundabout resolution to the customer issue.