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In the ever-changing world of technology have you ever wondered when you last used the traditional methods of communication with friends like phone, Skype, FaceTime, WhatsApp, etc. or to get an answer to your never-ending queries? For example, you might use your native mobile phone app to dial your bank, but have you ever wondered why you can't video chat a representative right in your banking app? While getting connected with buyers, consumers face enormous problems faced by the buyer, he tends to switch to another device, thus creating uninvited worries and tensions. In an effort to provide with wonderful service experience to customers, CPaaS gets in real-time communications (RTC) have taken place in applications built specifically for these functions.