ALA Midwinter 2011: Thorniest Reference Question of the 21st Century: How Do I Use My E... - 0 views
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Heather Braum on 18 Jan 11Brewster Kahle, founder of the Internet Archive, said at the American Library Association's Midwinter Meeting in San Diego that his greatest fear is that "libraries would just become a customer service department for a few large corporations." Kahle spoke on a panel at a packed session on January 8 about the challenges ebooks present to libraries. But for many public librarians around the country, Kahle's fear has already been realized, at least in part, as they handle an onslaught of confused masses beseeching librarians to teach them how to use their newly purchased ereaders or tablet computers.