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Have you ever talked to a sales rep and asked a question about a product their company sells only to have them stare back at you blankly, fumble over words or look for someone else to connect you with? Or had a customer support issue only to be passed from representative to representative hoping to find someone that will understand and know how to solve your problem? If this situation has ever happened to you, then you know how much product knowledge training can impact a company's sales and customer service. Product training is no longer a nice-to-have in today's customer obsessed world. Employees in sales and customer support must have access to continuous learning for all of your organization's products and services to provide best-in-class customer experience.