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Carsten Ullrich

Euro Security Experts Deem 'Right to be Forgotten' Impossible | Center for Democracy & ... - 0 views

www.cdt.org/...-right-be-forgotten-impossible

security internet privacy censorship filtering data protection data retention

shared by Carsten Ullrich on 17 Oct 17 - No Cached
  • Carsten Ullrich on 17 Oct 17
     
    right to be forgotten
Carsten Ullrich

The secret lives of Facebook moderators in America - The Verge - 0 views

www.theverge.com/...uma-working-conditions-arizona

social media content hate speech filtering facebook monitoring

shared by Carsten Ullrich on 18 Jul 19 - No Cached
  • It’s a place where, in stark contrast to the perks lavished on Facebook employees, team leaders micromanage content moderators’ every bathroom and prayer break; where employees, desperate for a dopamine rush amid the misery, have been found having sex inside stairwells and a room reserved for lactating mothers; where people develop severe anxiety while still in training, and continue to struggle with trauma symptoms long after they leave; and where the counseling that Cognizant offers them ends the moment they quit — or are simply let go.
  • The moderators told me it’s a place where the conspiracy videos and memes that they see each day gradually lead them to embrace fringe views. One auditor walks the floor promoting the idea that the Earth is flat. A former employee told me he has begun to question certain aspects of the Holocaust. Another former employee, who told me he has mapped every escape route out of his house and sleeps with a gun at his side, said: “I no longer believe 9/11 was a terrorist attack.”
  • The use of contract labor also has a practical benefit for Facebook: it is radically cheaper. The median Facebook employee earns $240,000 annually in salary, bonuses, and stock options. A content moderator working for Cognizant in Arizona, on the other hand, will earn just $28,800 per year. The arrangement helps Facebook maintain a high profit margin. In its most recent quarter, the company earned $6.9 billion in profits, on $16.9 billion in revenue. And while Zuckerberg had warned investors that Facebook’s investment in security would reduce the company’s profitability, profits were up 61 percent over the previous year.
  • ...3 more annotations...
  • Miguel takes a dim view of the accuracy figure. “Accuracy is only judged by agreement. If me and the auditor both allow the obvious sale of heroin, Cognizant was ‘correct,’ because we both agreed,” he says. “This number is fake.”
  • Even with an ever-changing rulebook, moderators are granted only the slimmest margins of error. The job resembles a high-stakes video game in which you start out with 100 points — a perfect accuracy score — and then scratch and claw to keep as many of those points as you can. Because once you fall below 95, your job is at risk. If a quality assurance manager marks Miguel’s decision wrong, he can appeal the decision. Getting the QA to agree with you is known as “getting the point back.” In the short term, an “error” is whatever a QA says it is, and so moderators have good reason to appeal every time they are marked wrong. (Recently, Cognizant made it even harder to get a point back, by requiring moderators to first get a SME to approve their appeal before it would be forwarded to the QA.)
  • eforeBefore Miguel can take a break, he clicks a browser extension to let Cognizant know he is leaving his desk. (“That’s a standard thing in this type of industry,” Facebook’s Davidson tells me. “To be able to track, so you know where your workforce is.”)
  • Carsten Ullrich on 18 Jul 19
     
    "Pro Unlimited"
Carsten Ullrich

Article - 0 views

merlin-int.obs.coe.int/...8802

hate speech regulation Germany internet duty of care

shared by Carsten Ullrich on 17 Mar 20 - No Cached
  • Entwurf für ein Gesetz zur Bekämpfung des Rechtsextremismus und der Hasskriminalität
  • oviders of commercial telemedia services and associated contributors and intermediaries will, in future, be subject to the same information obligations as telecommunications services. A new Article 15a TMG obliges them to disclose information about their users’ inventory data if requested by the Federal Office for the Protection of the Constitution, law enforcement or police authorities, the Militärische Abschirmdienst (Military Counterintelligence Service), the Bundesnachrichtendienst (Federal Intelligence Service) or customs authorities
  • To this end, they are required, at their own expense, to make arrangements for the disclosure of such information within their field of responsibility. Services with over 100 000 customers must also provide a secure electronic interface for this purpose.
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  • Social network providers, meanwhile, are subject to proactive reporting obligations
  • The provider must check whether this is the case and report the content immediately, as well as provide the IP address and port number of the person responsible. The user “on whose behalf the content was stored” should be informed that the information has been passed on to the BKA, unless the BKA orders otherwise.
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