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This paper explores alternative forms of IBM technical documentation in the form of two case studies-one an eBook and the other a Macromedia Flash-based interactive multimedia presentation. Both projects were co-developed by the writers and graphic designers, with a mandate to create a rich, graphical approach to entice and engage users to read and understand complex technical concepts.

"An Apple, Inc. patent application for new forms of multi-touch and secret meetings with publishers are fueling speculation about an Apple tablet computer to "redefine print." An analyst said a touchscreen Apple tablet could be a "killer application" for reading. The emphasis for an Apple tablet could be on interactive magazines and textbooks."

In this article, we propose a multi-dimensional approach to analyze argumentative knowledge construction in CSCL from sampling and segmentation of the discourse corpora to the analysis of four pro- cess dimensions (participation, epistemic, argumentative, social mode).

This study presents the results of an exploratory multimethod evaluation study and transcript analysis of an online forum.

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