How to Optimize Your Google My Business Listing [Updated May 1, 2018] - Moz - 0 views
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Many business owners don’t realize that anyone can suggest a change (or "edit") to your business listing — and that includes your competitors
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these aren’t just “suggested” edits — these user-generated changes can actually be made live on your listing without you even being notified. This is just one reason why it’s very important that you log in to your Google My Business dashboard regularly to ensure that no one has made any unwanted changes to your listing.
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Google has said that upvoting questions can make them more visible. If someone has a particularly important question, go ahead and upvote it.
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No notifications of new questions show up in your GMB dashboard. To find out if you have new questions that need answering, you need to install Google Maps on your phone, log in, and check for questions/notifications. You can also go on a mobile browser, search for your business, and see if you have new questions that need to be answered.