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The modern workplace's vogue is informal information exchange. We sit in open floor plan offices so that we can spontaneously collide, chat, and collaborate. An office setup for generating ideas can be fizzy and energizing, though when sparks aren't flying, the colliding can be noisy and distracting. Jeff Bezos takes a totally different approach to management, far from that madding crowd. He has a contrarian management technique that's peculiarly old school - write it down.

interview describing Amazon's incredible reach