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What's the fix?  LinkedIn, Facebook and other social media applications have user-generated contact data and personal details - all that's necessary is to port the data into the CRM application. Why stop there? CRM systems should aspire to Friendfeed-like aggregation of online conversations across various applications. That means email, IM, Twitter and Facebook conversations should ideally be referenceable by contact name. It may be nothing more than dragging and dropping URLs containing the data or cut/paste the conversations in a contact timeline.

Filters Are The Future Of Social Media Filters are rapidly becoming a pertinent issue for developers of social media services. As a result, social aggregation platforms are in the perfect position to lead the pack. While this is no easy task and one that cannot be solved in its entirety, it would help resolve another issue social media users are facing: courtesy.