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Lauren Nicoll, a Ph.D. student in sociology at Northeastern University, said she had her research project open when Dedoose’s services crashed. As she attempted to assign a code to an interview quote, the screen flashed an error message. She closed the browser, logged back in, and then saw the project had vanished.

Crash at academic cloud service Dedoose may wipe out weeks of research

"The Dedoose data fail brings into horrible relief the fragility of cloud-based services and entrusting our data/intellectual labor there," Sarah T. Roberts, a doctoral candidate at the Graduate School of Library and Information Science at the University of Illinois, said in a tweet