"She was there for a month before she caught the flu and died. Staff never returned our many phone calls or responded to our e-mails.
"This system has to change. It's a disgrace on all levels, both home care and facility care.
"Julie Cameron, Vancouver
"When the Ontario government cut acute-care beds in the 1990s, adequate home care was not put in place first, reflecting the headin-the-sand approach of successive governments to an aging society.
"Home care has long been the Cinderella of the health-care system, underfunded and undervalued, yet it is of increasing importance.
"Preventative support to keep seniors independent in the community has markedly decreased, because resources are concentrated on the acute needs of patients discharged from hospitals. This leads to unnecessary early institutionalization.
"The burden is increasingly born by patients and their informal caregivers. These caregivers are often frail and vulnerable themselves or, if they are the patient's children, there is the economic impact of taking them away from their work.
"Inevitably, there is a two-tier system, where the wealthy are able to obtain necessary support, while the rest are on waiting lists, receiving less than adequate care.