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"Gartner points out that the world of work will probably witness ten major changes in the next ten years. Interesting in that it will change how learning happens in the workplace as well. The eLearning industry will need to account for the coming change and have a strategy in place to deal with the changes."

Social Software and Social Networking. Social software includes a broad range of technologies, such as social networking, social collaboration, social media and social validation. Organizations should consider adding a social dimension to a conventional Web site or application and should adopt a social platform sooner, rather than later, because the greatest risk lies in failure to engage and thereby, being left mute in a dialogue where your voice must be heard.